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Added 22 mins ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
…The company has built a comprehensive practitioner enablement platform spanning EMRs, practice management, telehealth, patient engagement, billing and Revenue Cycle Management (RCM), data…
Added 1 hour ago
KD
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
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Montreal, QC
- Full-time
…commercial metrics into a centralized, self-service reporting platform. The intern will partner with Finance, Sales, and RGM to streamline reporting, automate data refreshes, and create a…
Added 2 hours ago
Y
Manager, PMO & Strategic Initiatives
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and rely on our shared investment, operations and technology platform so they can spend their time with…
Added 5 hours ago
FT
Agent Deployment Engineer - Spanish Speaking
FDE Times
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- Full-time
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Added 5 hours ago
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Agent Deployment Engineer
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Senior Associate SIEM Implementation
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…systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience…
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Global Head of Cyber Security
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Senior iOS Developer
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Senior Android Developer
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As a Senior Android Developer, you'll be tasked with developing Android applications. Working within the software development team, your duties will require you to assist in the development…
Added 7 hours ago
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Senior Manager, AI Engineering (AML &Fraud)
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- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 7 hours ago
CC
Data Engineer
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Hamilton, ON
- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 7 hours ago
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Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
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- Full-time
…opportunity to work at the intersection of strategy, operations, data, technology, and AI, this is a strong platform to build…
Added 8 hours ago
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Senior Research Strategist, Research Studio
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- Up to $125,000 CAD / year
- Full-time
…projects from brief to final reporting. We're looking for a Senior Research Strategist to help build it with us from the ground…
Added 8 hours ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
…ensure the digital storefront evolves as a strategic growth platform while creating a consistent experience across banners and…
Added 8 hours ago
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Senior Manager, AI Engineering (AML &Fraud)
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Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 8 hours ago
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Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
…and rely on our shared investment, operations and technology platform so they can spend their time with…
Added 10 hours ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Own paid social and native advertising strategy for Buyerlink’s Home Services and Automotive verticals, with Meta as the primary platform.
Added 11 hours ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
…The company has built a comprehensive practitioner enablement platform spanning EMRs, practice management, telehealth, patient engagement, billing and Revenue Cycle Management (RCM), data…
Added 11 hours ago
KD
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
Keurig Dr Pepper
Montreal, QC
- Full-time
…commercial metrics into a centralized, self-service reporting platform. The intern will partner with Finance, Sales, and RGM to streamline reporting, automate data refreshes, and create a…
Added 11 hours ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
The Analytics, Insights and Artificial Intelligence function at TD is at the forefront of driving data-driven decision-making and innovation across the organization. It harnesses advanced…
Added 11 hours ago
SO
Senior Software Engineer, Dentrix Ascend
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- Full-time
…development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States. Engineers in Canada work closely with product and engineering…
Added 12 hours ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Own paid social and native advertising strategy for Buyerlink’s Home Services and Automotive verticals, with Meta as the primary platform.
Added 12 hours ago
CC
Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 12 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Build and manage trusted relationships with senior clients and stakeholders, while working effectively across multidisciplinary teams.

WELL Health Technologies Corp. (TSX: WELL)

Lead, WELLTrust Consent & Patient Experience Program

Vancouver, BC, Canada

$115,000 to $135,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $135,000 CAD / year
Job type: Full-time
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Entity: WELL Health Technologies Corp. – Marketing

Position Title: Lead, WELLTrust Consent & Patient Experience Program

Salary Range: $115,000 – $135,000 CAD per annum

Job Class: Full Time, 12-Month Contract (with potential extension or conversion to a permanent role)

Reports to: SVP, Strategic Partnerships & Marketing

Work Location: WELL Vancouver Office (preferred); Toronto considered for the right candidate

About The Company

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL.” As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we have 275+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. The company has built a comprehensive practitioner enablement platform spanning EMRs, practice management, telehealth, patient engagement, billing and Revenue Cycle Management (RCM), data protection solutions and more. For more information, visit www.well.company and wellclinics.ca.

Position Summary

WELLTrust is WELL’s enterprise consent and patient trust foundation. It underpins patient relationships across the WELL ecosystem. We’re looking for a senior, high-agency leader to be the single accountable owner of WELLTrust.

You will blend program leadership, marketing and lifecycle expertise, and technical fluency. In Year 1, you will be hands-on: standing up the program, driving consent growth and adoption, delivering tangible value across the organization, and making sure commitments become results. Through Year 1 and beyond, you’ll scale what you’ve built and expand into broader ownership of the patient experience.

The Mandate

Be the single accountable party for WELLTrust across the enterprise, as a lead-in to broader patient experience accountability.Tie every priority back to unlocking value for patients and the WELL ecosystem.Own and report against a WELLTrust OKR set, including enterprise consent volume, conversion and consent activation.Operate as part of the Marketing team, hands-on in implementation and solutioning.

What You Will Be Doing

Core Priorities

Build patient trust and engagement.Grow the consent footprint.Establish the infrastructure needed to support the program.Build and run the patient communications program.

Consent Growth: Clinic Adoption and Channel Expansion

Build and run a clinic-by-clinic adoption plan across live clinics. Identify low-adoption sites, root-cause the issues (workflow, training, user experience, patient flow), and drive fixes.Evaluate in-clinic workflows and work with clinic managers and on-site staff, so the consent workflow is consistently used, not just installed.Expand consent capture beyond clinics, in priority order: direct-to-patient telehealth, patient-facing websites, online appointment booking and other engagement channels, plus diagnostic clinics.Make sure existing web and portal consent opportunities are actively used.Apply patient communication and marketing techniques to improve consent conversion.Optimize the patient journey from consent to participation, such as program enrollment and referrals.

Patient Communications

Establish a single governance model for patient communications across business units, to prevent over-messaging and opt-outs.Design patient lifecycle programs, including onboarding, nurture, re-engagement and education, that build trust and support ongoing engagement.Work collaboratively with marketing experts on communication strategy and implementation of related programs.

Data Readiness & Activation

Act as the business-side interface to the IT and Data team. Gather requirements and translate them into technical direction across identity, consent, CRM, EMR and data platforms.Track consent linkage, EMR connectivity and data-pipeline readiness. You coordinate this work; you don’t build the pipeline yourself.Maintain visibility into data quality and consent withdrawal handling, in order to optimize program effectiveness.Report on the full consent funnel, from exposure through conversion to activation, keeping different consent types strictly separate in tracking and reporting.

Program Governance

Build and maintain one integrated program tracker and reporting view: owners, dates, dependencies and status in one place.Maintain risk, issue and decision logs.Identify the critical path and top blockers weekly, and escalate what needs executive attention.Flag actions that could create technical, privacy or patient-experience risk.

What Success Looks Like

First 30 days: Integrated tracker live with named owners and dates. Consent, adoption and conversion baselines established. OKRs drafted. Clear plans established with internal stakeholders to achieve goals and OKRs. First risk and decision logs delivered.First 60 days: Measurable progress against consent targets. Patient communications governance model proposed. First data-usability report published.First 90 days: Continued progress against adoption, conversion and activation targets. Additional channels live or launch-ready. Year 1 program roadmap aligned with leadership.End of Year 1: Consent targets and OKRs achieved. Programs delivering measurable value and ready to scale in Year 2.

Required Qualifications

8+ years in marketing, CRM, lifecycle, customer experience or growth roles, including significant program leadership.Proven ability to lead complex cross-functional programs without formal authority, and to stay close to execution detail by tracking, following up and closing loops.Technical fluency in consent, identity, data and martech environments. Comfortable gathering requirements and working with business analysts and developers.Strong stakeholder management across executive, technical, clinical and marketing audiences.Clear understanding of funnel metrics: exposure, submission, conversion, volume and usability.Fluency with dashboards and spreadsheets, and the ability to maintain a clean single source of truth.Excellent, concise written communication, including status updates and escalation notes.Strong user of AI tools (e.g., Claude, ChatGPT) to multiply output across analysis, planning and communications.Comfort with ambiguity, shifting priorities and aggressive timelines.

Preferred Qualifications

Experience in healthcare or other regulated, privacy-sensitive environments. Familiarity with Canadian privacy legislation (e.g., PIPEDA, PHIPA, Quebec Law 25).Experience with patient consent, privacy or compliance programs.Direct-to-consumer marketing experience, with the technical depth to engage confidently in IT planning without being an IT specialist.Familiarity with clinic operations, EMRs, and martech toolsets.Experience coordinating across clinical, commercialization and marketing teams.Experience in multi-site or multi-brand organizations.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want to read more about us? https://well.company/

PI288249881

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More about this job

Responsibilities

Own and scale WELLTrust by growing patient consent adoption across clinics and digital channels, improving patient communications, and tracking consent conversion and activation against enterprise OKRs. Coordinate data and technical readiness with IT and Data teams, maintain program governance and reporting, and escalate risks and blockers.

Requirements

Requires 8+ years of experience in marketing, CRM, lifecycle, customer experience, or growth, including significant program leadership and the ability to deliver complex cross-functional work. Candidates should have technical fluency in consent, identity, data, and marketing technology, strong stakeholder and reporting skills, and comfort using AI tools; healthcare and privacy experience is preferred.

Skills

Program Leadership
Marketing
Lifecycle Marketing
Patient Experience
Consent Program Management
Patient Communications
Cross-Functional Leadership
Stakeholder Management
CRM
Data and Identity Requirements
Funnel Metrics
Dashboard and Spreadsheet Reporting
Program Governance
Risk and Issue Management
AI Tools
Healthcare Privacy

Visa sponsorship

Not detected in the job text

Keywords

WELLTrust
Patient Consent
Patient Experience
Patient Engagement
Lifecycle Marketing
CRM
Marketing Technology
Identity Management
EMR
Data Platforms
Data Pipelines
Consent Activation
Consent Conversion
Patient Communications
Telehealth
Online Appointment Booking
Clinic Operations
Patient Journey
Program Governance
OKRs
Funnel Metrics
Dashboards
Data Quality
PIPEDA
PHIPA
Quebec Law 25
Privacy Compliance
Artificial Intelligence
Claude
ChatGPT

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