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Wellington-Altus

Business Administration Support

Burlington, ON, L7N 3G2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years’ experience in a client-service facing role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Business Administration Support

Location: This position will be based in our Toronto Corporate Office.

Our organization:

Founded in 2017, Wellington-Altus Private Wealth Inc. (Wellington-Altus) is Canada's top-rated* investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top Growing Companies**. With more than $55 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors, and their high-net-worth clients.

*Investment Executive 2026 Brokerage Report Card.

** Report on Business 2026 rankings.

The opportunity:

The role of Business Administration Support, who reports to the Branch Administration Manager (BAM), is responsible for effectively managing all administrative aspects of the branch operations. This includes the provision of operational and administrative support to the branch, in addition to consistent demonstration of exceptional internal and external client service.

Key responsibilities include:

Overseeing and managing the smooth day to day branch operations and administration including maintenance of office, office equipment, tidiness of common areas, ensuring adequate inventory of office and kitchen supplies.
Acting as the branch primary point of contact for staff regarding any office maintenance issues.
Preparing correspondence and various documents such as reports, presentations, meeting agendas, and minutes.
Organizing and coordinating information, workflow, and other office activities; creating new or improve existing processes and procedures to ensure administrative effectiveness.
Coordinating office functions and events.
Coordinating the delivery and pick up of mail and couriers.
Performing cheque deposits.
Acting as a general resource person concerning the firm’s products, procedures, and policies.
Ensuring customer service standards/operational procedures are communicated and maintained.
Greeting clients, responding to client phone calls and emails in a timely and friendly manner.
Assisting Advisors in preparing for client meetings, booking meetings and/or boardrooms and scheduling client appointments.
Developing strong employee relations and support while staying consistent and maintaining culture and branch rapport.
Act as a general resource person for clients (ex: printing statements, tax slips).
Performing general administrative tasks (ex: prepare letters, client communications pieces).
Performing other duties as assigned by the BAM, SRBAM, & SVP to support the Branch.

The ideal candidate will possess:

A diploma in business administration, accounting, finance, or similar field of study is an asset
3+ years’ experience in a client-service facing role.
Experience in the wealth management industry is preferred.
Equivalent combination of education and experience may be considered.
Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Excellent attention to detail and problem-solving skills.
Exemplary interpersonal skills: an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
Strong organizational and administrative skills and able to manage a large volume of competing priorities.
Ability to maintain the highest levels of confidentiality.
A reliable, consistent work ethic.
A client/advisor-focused attitude, with a commitment to providing extraordinary service.

Compensation & Benefits:

Range $45,000 - $50,000 annually.
This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.
Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The role involves managing daily branch operations, including office maintenance, inventory, and administrative support for staff and advisors. It also requires providing exceptional client service by handling inquiries, scheduling meetings, and preparing professional documentation.

Requirements

The ideal candidate should have at least 3 years of experience in a client-facing role, preferably within the wealth management industry. Proficiency in the Microsoft Office suite and strong organizational, interpersonal, and problem-solving skills are required.

Skills

Office administration
Client service
Microsoft Office
Word
Excel
PowerPoint
Teams
Outlook
Communication
Problem-solving
Organizational skills
Confidentiality
Time management
Record keeping
Scheduling

Benefits

Health insurance
Accident insurance
Life insurance
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Administration
Wealth Management
Branch Operations
Client Service
Office Management
Microsoft Office
Administrative Support
Investment Dealer
Financial Services
Scheduling
Correspondence
Inventory Management
Stakeholder Management
Confidentiality
Reporting
Meeting Coordination

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