Jobs in Canada

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Added 8 hours ago
RA
Logistics Account Manager
Reimer Associates Inc.
Guelph, ON · Greater Guelph Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
With an excellent growth story they are looking to add a Logistics Account Manager to their team in Guelph. The Logistics Account Manager will manage and develop assigned customer accounts…
Added 10 hours ago
Business Development Manager
My Insurance Broker
Thornhill, ON
Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships…
Added 12 hours ago
IG
Investment Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Hybrid role: 4 days per week in the office
Added 14 hours ago
SR
Business Development Manager
ServiceMaster Restore of Winnipeg
Winnipeg, MB
- Full-time
At ServiceMaster Restore of Winnipeg, we’re looking for a Business Development Manager to strengthen those relationships and create new ones across the Winnipeg market.
Added 19 hours ago
NB
Associate
National Bank of Canada
Quebec, QC
- Full-time
National Bank Financial – Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 day ago
S-
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity derivatives; and collateral…
Added 1 day ago
Manager, Canadian Tax Reporting
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 1 day ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 day ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
Must have’s:
Added 1 day ago
TG
Business Development Manager
THE GTI GROUP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
GTI Group is a fast-growing North American freight brokerage and logistics organization, wholly owned by Canada Cartage, a Canadian transportation institution with over 100 years of history…
Added 1 day ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
Priority Worldwide is seeking an experienced Station Manager to lead the overall operations, performance, and continued growth of our Montreal station.
Added 1 day ago
W
Manager, Service Desk
Wellington-Altus
Winnipeg, MB
- Full-time
Investment Executive 2025 Brokerage Report Card.
Added 2 days ago
T
TD Wealth- Client Service Associate- Private Investment Advice
TD
Quebec, QC
- Full-time
Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full-service brokerage
Added 2 days ago
AW
VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
- Full-time
Partner with Claims, Legal, Finance, Actuarial, Compliance, Operations, Audit, and Information Technology teams to support business objectives and ensure operational effectiveness.
Added 2 days ago
TF
Pricing Analyst
TransPro Freight Systems
Milton, ON
- Full-time
Manage and respond to customer RFQs (Request for Quotations) and spot quotes for domestic and cross-border transportation opportunities · Strong understanding of transportation pricing, including FTL, LTL, and cross-border freight
Added 2 days ago
MC
Product Marketing Manager - Offline & Content Marketing
Moomoo Canada
Toronto, ON
- Full-time
Client Conversion & Cross-Team Operations: Partner with Product and R&D teams to streamline client onboarding, service delivery, and conversion pathways within physical store environments
Added 2 days ago
AY
Mall Maintenance
Avison Young | Canada
Toronto, ON · Etobicoke, ON
- Full-time
Located at Woodbine Mall/Fantasy Fair and reporting to the Operations Manager, this Mall Maintenance candidate will be responsible for the day-to-day maintenance and upkeep of the property.…
Added 2 days ago
T
PIA Client Service Associate
TD
Kelowna, BC
- Full-time
Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full-service brokerage
Added 2 days ago
ST
Trade Compliance Data Analyst
Sailun Tire Americas
Woodbridge, ON
- Full-time
Position Reporting To – Logistics Process Manager, NA Region
Added 2 days ago
S-
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity derivatives; and collateral…
Added 2 days ago
S-
Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 2 days ago
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity derivatives; and collateral…

Wellington-Altus

Manager, Service Desk

Winnipeg, MB, R3B 3K6, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years total experience in a Service Desk manager role
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Service Desk

Location: This posting is for an existing vacancy in Wellington-Altus’ Winnipeg office.

Our organization: Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be accountable for improving efficiencies within our current support levels while effectively facilitating the resolution of all operational questions and issues. The Manager, Service Desk will also assist with service capacity projections, delegate tasks, and ensure all support communications adhere to the firm’s organizational objectives and standards.

Key responsibilities include:

Oversee day-to-day operations of the IT Support Team while managing procedural standards & employee guidelines.
Identify areas of opportunity to increase efficiencies in reporting, metrics, and organizational strategy.
Perform call audits and report on employee productivity, ensuring standards of service within the firm are met.
Become an expert resource person on all IT-related operational procedures (both Software and Hardware).
Provide employees with problem resolution support, as required.
Assist in identifying potential training opportunities and ways to reduce support required by staff.
Responsible for researching and providing timely and accurate responses to inquiries from staff.
Responsible for managing hardware inventory.
Problem solves and research multiple solutions.
Assist the transition team as required.
Performs other duties as assigned.

The ideal candidate will possess:

Bachelor’s in computer science, technical diploma or equivalent
5-7 years total experience in a Service Desk manager role
Expertise in system administration
Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
ITIL Certification considered an asset
Management of multiple applications and systems
In-depth knowledge of the principles of management and supervision, with an understanding of organizational strategy and how to maximize efficiency.
Strong organizational skills and attention to detail with the ability to prioritize effectively, handle multiple tasks, and handle stress in a fast-paced environment.
Excellent attitude, understanding of the fundamentals of quality customer service, and a commitment to fostering these skills in all team members though effective coaching strategies and leadership.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Familiarity with budget planning and human resource procedures.
Proficiency with computers, especially MS Office.
Knowledge of Information Systems Fundamentals as the Team supports multiple and growing number of Information Systems
Knowledge of IT Hardware (desktops, peripherals, networks, multimedia devices).
Ability to learn new systems / hardware quickly.
Ability to deal with numerous activities with varying degrees of priority.
Reliable, consistent work ethic.
Ability to quickly adapt to changing needs those you provide support to.
Excellent attitude and committed to providing extraordinary service.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel for business up to 5% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Service Desk oversees the daily operations of the IT Support Team and manages procedural standards to ensure efficient service delivery. They are responsible for identifying opportunities to improve metrics, managing hardware inventory, and providing expert support for operational issues.

Requirements

The ideal candidate must have a bachelor's degree in computer science or a technical diploma, along with 5-7 years of experience in a service desk management role. Proficiency in system administration, ITSM, and compliance frameworks is required, as well as strong leadership and problem-solving skills.

Skills

Service Desk Management
IT Support
System Administration
ITSM
Incident Management
Compliance Frameworks
Hardware Inventory Management
Problem Solving
Team Leadership
Coaching
Budget Planning
Human Resource Procedures
MS Office
IT Hardware
Critical Thinking
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
System Administration
ITSM
Incident Management
SOC2
ISO
ITIL
Hardware Inventory
Budget Planning
Human Resources
MS Office
Information Systems
Network
Multimedia Devices
Leadership
Coaching
Reporting
Metrics
Strategy
Compliance
Technical Diploma
Computer Science
Investment Dealer
Financial Services

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Work requirements

Jobs in Canada