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CM
Registered Practical Nurse
Canadian Mental Health Association | York Region & South Simcoe
Vaughan, ON
- $56,444 to $68,429 CAD / year
- Contract
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HOUSEKEEPING AIDE
Southbridge Healthcare LP
London, ON
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CM
2026-052 - PFT Nurse Practitioner (The Bridge)
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to…
Added 29 mins ago
FH
Physiotherapist - Heritage Village - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $45.15 to $56.17 CAD / hour
- Part-time
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Added 29 mins ago
LH
Physiotherapist
Lifemark Health Group
Richmond, BC
- $85,597 to $125,543 CAD / year
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…a public hospital, and a vibrant multicultural residential community. The clinic comprises highly disciplined, dedicated, multidisciplinary, patient-centred clinicians who work…
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LH
PHYT-Physiotherapist
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Burnaby, BC
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NS
Rehabilitation Assistant - Physiotherapy
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Sherbrooke, NS
- Internship
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NS
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D
Business Development Manager-Toronto
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- Full-time
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Patient Registration Clerk (bilingual) - Repost
Winnipeg Regional Health Authority
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Rehabilitation Assistant - Physiotherapy
Nova Scotia Health and IWK Health
Sheet Harbour 36, NS
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 29 mins ago
Physiotherapist - Physiotherapy
Nova Scotia Health and IWK Health
Sheet Harbour 36, NS
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…
Added 44 mins ago
W
Manager, Service Desk
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be…
Added 59 mins ago
C
Food Services Manager
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- Full-time
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Added 1 hour ago
PH
Forensic Community & Liaison Nurse, FPSC Clinics
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PH
Clinical Informatics Specialist, Radiation Therapist P2BI
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PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
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PH
Psychologist
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PH
Direct Care Nurse
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…interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
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PH
Direct Care Nurse
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…interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
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TF
Community Health Representative
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The Community Health Representative promotes health-related activities, workshops, and programs for Tsartlip community members. The position advocates for members to receive needed health…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
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…interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 1 hour ago
PH
Nurse, Clinical Informatics Specialist
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Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…

Wellington-Altus

Manager, Service Desk

Winnipeg, MB, R3B 3K6, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years total experience in a Service Desk manager role
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Service Desk

Location: This posting is for an existing vacancy in Wellington-Altus’ Winnipeg office.

Our organization: Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be accountable for improving efficiencies within our current support levels while effectively facilitating the resolution of all operational questions and issues. The Manager, Service Desk will also assist with service capacity projections, delegate tasks, and ensure all support communications adhere to the firm’s organizational objectives and standards.

Key responsibilities include:

Oversee day-to-day operations of the IT Support Team while managing procedural standards & employee guidelines.
Identify areas of opportunity to increase efficiencies in reporting, metrics, and organizational strategy.
Perform call audits and report on employee productivity, ensuring standards of service within the firm are met.
Become an expert resource person on all IT-related operational procedures (both Software and Hardware).
Provide employees with problem resolution support, as required.
Assist in identifying potential training opportunities and ways to reduce support required by staff.
Responsible for researching and providing timely and accurate responses to inquiries from staff.
Responsible for managing hardware inventory.
Problem solves and research multiple solutions.
Assist the transition team as required.
Performs other duties as assigned.

The ideal candidate will possess:

Bachelor’s in computer science, technical diploma or equivalent
5-7 years total experience in a Service Desk manager role
Expertise in system administration
Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
ITIL Certification considered an asset
Management of multiple applications and systems
In-depth knowledge of the principles of management and supervision, with an understanding of organizational strategy and how to maximize efficiency.
Strong organizational skills and attention to detail with the ability to prioritize effectively, handle multiple tasks, and handle stress in a fast-paced environment.
Excellent attitude, understanding of the fundamentals of quality customer service, and a commitment to fostering these skills in all team members though effective coaching strategies and leadership.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Familiarity with budget planning and human resource procedures.
Proficiency with computers, especially MS Office.
Knowledge of Information Systems Fundamentals as the Team supports multiple and growing number of Information Systems
Knowledge of IT Hardware (desktops, peripherals, networks, multimedia devices).
Ability to learn new systems / hardware quickly.
Ability to deal with numerous activities with varying degrees of priority.
Reliable, consistent work ethic.
Ability to quickly adapt to changing needs those you provide support to.
Excellent attitude and committed to providing extraordinary service.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel for business up to 5% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Service Desk oversees the daily operations of the IT Support Team and manages procedural standards to ensure efficient service delivery. They are responsible for identifying opportunities to improve metrics, managing hardware inventory, and providing expert support for operational issues.

Requirements

The ideal candidate must have a bachelor's degree in computer science or a technical diploma, along with 5-7 years of experience in a service desk management role. Proficiency in system administration, ITSM, and compliance frameworks is required, as well as strong leadership and problem-solving skills.

Skills

Service Desk Management
IT Support
System Administration
ITSM
Incident Management
Compliance Frameworks
Hardware Inventory Management
Problem Solving
Team Leadership
Coaching
Budget Planning
Human Resource Procedures
MS Office
IT Hardware
Critical Thinking
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
System Administration
ITSM
Incident Management
SOC2
ISO
ITIL
Hardware Inventory
Budget Planning
Human Resources
MS Office
Information Systems
Network
Multimedia Devices
Leadership
Coaching
Reporting
Metrics
Strategy
Compliance
Technical Diploma
Computer Science
Investment Dealer
Financial Services

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Jobs in Canada