Jobs in Canada

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Added 1 hour ago
W
Manager, Service Desk
Wellington-Altus
Winnipeg, MB
- Full-time
…Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of…
Added 2 hours ago
UO
Senior Project Officer
University of Victoria
Victoria, BC
- Full-time
…reporting of complex infrastructure projects. As a trusted advisor, the Senior Project Officer helps researchers navigate funding requirements, institutional processes, financial planning,…
Added 7 hours ago
RB
Client Care Advisor, Private Banking
Royal Bank of Canada
Richmond Hill, ON
- Full-time
As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Vancouver Private Banking Office. You…
Added 13 hours ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Perform moisture and thermal analysis, design development, and contract administration.
Added 14 hours ago
R
Client Care Advisor, Private Banking
RBC
Richmond Hill, ON
- Full-time
As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Vancouver Private Banking Office. You…
Added 14 hours ago
LM
Senior Surety Claims Counsel OR Senior Surety Claims Expert
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…Claims, the Senior Surety Claims Counsel, will serve as a trusted advisor and subject matter expert within our Global Surety Claims team. This highly visible role is responsible for…
Added 15 hours ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Serve as a trusted executive advisor to Service Providers, promoting collaboration, innovation, accountability, and continuous improvement while minimizing unnecessary administrative burden.
Added 15 hours ago
C
Collaboration Technical Specialist
CIBC
Toronto, ON
- Full-time
Production Support-Provide administration and operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Microsoft Copilot, Microsoft Forms, and…
Added 16 hours ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Act as a technical subject matter expert and advisor for critical systems.
Added 16 hours ago
LM
Senior Surety Claims Counsel OR Senior Surety Claims Expert
Liberty Mutual Canada
Toronto, ON
- Full-time
…Claims, the Senior Surety Claims Counsel, will serve as a trusted advisor and subject matter expert within our Global Surety Claims team. This highly visible role is responsible for…
Added 17 hours ago
E
Portfolio Manager
eCapital
Barrie, ON
- Full-time
The Portfolio Manager acts as a trusted advisor to clients and an internal advocate for portfolio success, balancing exceptional client experience with prudent risk management. This role…
Added 17 hours ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
…of the Olds College Smart Farm, serving as the on-the-ground expert who seamlessly integrates cutting-edge precision technology with practical, sustainable agronomic practices. By bridging…
Added 19 hours ago
BL
Sr. Specialist, Marketing & Communications
Borden Ladner Gervais LLP (BLG)
Montreal, QC
- Full-time
Added 21 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 21 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 21 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 21 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 21 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 21 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 22 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $84,698 to $128,743 CAD / year
- Full-time
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 22 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Mississauga, ON
- $84,698 to $128,743 CAD / year
- Full-time
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 22 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $84,698 to $128,743 CAD / year
- Full-time
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 22 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Laval, QC
- $84,698 to $128,743 CAD / year
- Full-time
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 22 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Brossard, QC
- $84,698 to $128,743 CAD / year
- Full-time
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 22 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $84,698 to $128,743 CAD / year
- Full-time
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week

Wellington-Altus

Manager, Service Desk

Winnipeg, MB, R3B 3K6, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years total experience in a Service Desk manager role
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Service Desk

Location: This posting is for an existing vacancy in Wellington-Altus’ Winnipeg office.

Our organization: Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be accountable for improving efficiencies within our current support levels while effectively facilitating the resolution of all operational questions and issues. The Manager, Service Desk will also assist with service capacity projections, delegate tasks, and ensure all support communications adhere to the firm’s organizational objectives and standards.

Key responsibilities include:

Oversee day-to-day operations of the IT Support Team while managing procedural standards & employee guidelines.
Identify areas of opportunity to increase efficiencies in reporting, metrics, and organizational strategy.
Perform call audits and report on employee productivity, ensuring standards of service within the firm are met.
Become an expert resource person on all IT-related operational procedures (both Software and Hardware).
Provide employees with problem resolution support, as required.
Assist in identifying potential training opportunities and ways to reduce support required by staff.
Responsible for researching and providing timely and accurate responses to inquiries from staff.
Responsible for managing hardware inventory.
Problem solves and research multiple solutions.
Assist the transition team as required.
Performs other duties as assigned.

The ideal candidate will possess:

Bachelor’s in computer science, technical diploma or equivalent
5-7 years total experience in a Service Desk manager role
Expertise in system administration
Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
ITIL Certification considered an asset
Management of multiple applications and systems
In-depth knowledge of the principles of management and supervision, with an understanding of organizational strategy and how to maximize efficiency.
Strong organizational skills and attention to detail with the ability to prioritize effectively, handle multiple tasks, and handle stress in a fast-paced environment.
Excellent attitude, understanding of the fundamentals of quality customer service, and a commitment to fostering these skills in all team members though effective coaching strategies and leadership.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Familiarity with budget planning and human resource procedures.
Proficiency with computers, especially MS Office.
Knowledge of Information Systems Fundamentals as the Team supports multiple and growing number of Information Systems
Knowledge of IT Hardware (desktops, peripherals, networks, multimedia devices).
Ability to learn new systems / hardware quickly.
Ability to deal with numerous activities with varying degrees of priority.
Reliable, consistent work ethic.
Ability to quickly adapt to changing needs those you provide support to.
Excellent attitude and committed to providing extraordinary service.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel for business up to 5% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Service Desk oversees the daily operations of the IT Support Team and manages procedural standards to ensure efficient service delivery. They are responsible for identifying opportunities to improve metrics, managing hardware inventory, and providing expert support for operational issues.

Requirements

The ideal candidate must have a bachelor's degree in computer science or a technical diploma, along with 5-7 years of experience in a service desk management role. Proficiency in system administration, ITSM, and compliance frameworks is required, as well as strong leadership and problem-solving skills.

Skills

Service Desk Management
IT Support
System Administration
ITSM
Incident Management
Compliance Frameworks
Hardware Inventory Management
Problem Solving
Team Leadership
Coaching
Budget Planning
Human Resource Procedures
MS Office
IT Hardware
Critical Thinking
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
System Administration
ITSM
Incident Management
SOC2
ISO
ITIL
Hardware Inventory
Budget Planning
Human Resources
MS Office
Information Systems
Network
Multimedia Devices
Leadership
Coaching
Reporting
Metrics
Strategy
Compliance
Technical Diploma
Computer Science
Investment Dealer
Financial Services

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Work requirements

Jobs in Canada