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Added 11 mins ago
TI
Regional Controller, Solid Wood
Tolko Industries
Armstrong, BC · Vernon, BC
- Full-time
We’re looking for a Regional Controller, Solid Wood, to join our team in Vernon, British Columbia. Reporting to the Corporate Controller, you will be a member of the operational Management…
Added 11 mins ago
EC
Financial Services Representative
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Sheet Harbour 36, NS
- Part-time
East Coast Credit Union is seeking a Part-Time Financial Services Representative in our sheet Harbour branch. Reporting to the Assistant Manager, the successful applicant will be…
Added 25 mins ago
TR
Manager, Terminal Operations and Guest Experience
Thompson Regional Airport
Thompson, MB
- Full-time
Our growing airport facility is now accepting applications for the position of Manager Terminal Operations and Guest Experience.
Added 25 mins ago
GC
Financial Controller
Genuine Comfort
Winnipeg, MB
- Full-time
You will work on site five days per week
Added 25 mins ago
SR
Project Manager
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Toronto, ON · Etobicoke, ON
- Full-time
Must have 3 to 5 years project management experience, preferably in the heavy construction sector; · Must hold a valid drivers license;
Added 25 mins ago
PG
Senior Financial Analyst, FP&A
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Gatineau, QC
- Full-time
…improvements (Onestream) and the continued SaaS integrations with financial reporting (Netsuite) and project management tools…
Added 25 mins ago
A
Director, Integrated Finance Services
Altis
Kingston, ON
- $110,000 to $127,000 CAD / year
- Full-time
Reporting to the Executive Director, you’ll lead Finance Managers and build trusted relationships with senior academic and administrative leaders. We’re looking for an experienced Finance…
Added 25 mins ago
S
IT Data Analyst
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Toronto, ON
- Contract
Location: Remote, but you must live in the GTA
Added 25 mins ago
UO
PhD Program Manager
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director, Graduate Programs, the PhD Program Manager serves as the central coordinator for the PhD in Management and Organization program and is the primary point of…
Added 25 mins ago
ST
Senior Accountant
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Aurora, ON
- $70,000 to $90,000 CAD / year
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We are looking for a motivated and detail-oriented Financial Accountant to join our Finance team. The successful candidate will be responsible for a broad range of financial accounting…
Added 25 mins ago
Digital Solutions Technician
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…reduce administrative burden, and enhance data analysis and reporting capabilities across all…
Added 25 mins ago
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Nurse Practitioner & Clinic Lead
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Oshawa, ON
- Full-time
The NP Clinic Lead will work closely with NP Colleagues and the Performance Manager for the NPLC. The NP Clinic Lead will be responsible for the operational running of the clinic holding…
Added 40 mins ago
SD
Gérant(e) de l’avant du magasin
Shoppers Drug Mart
Cowansville, QC
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 40 mins ago
R
Collections Account Manager
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- Full-time
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to…
Added 40 mins ago
T
Law Clerk II
TD
Toronto, ON
- Full-time
Reporting to the Legal Office Supervisor of Legal Support, the Law Clerk provides litigation support to three Lawyers handling insurance-related legal matters on behalf of TD Insurance or…
Added 41 mins ago
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Gérant(e) - Scotiabank Montreal
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Montreal, QC · Cinema Banque Scotia Mtl
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Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.
Added 41 mins ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 56 mins ago
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General Manager
Baxter's Bakery
Toronto, ON
- Full-time
Must hold a valid Joint Health and Safety Committee (JHSC) certification in accordance with Ontario requirements
Added 56 mins ago
PL
Project Manager - PL#72904
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- Full-time
Develop and manage project budgets, cost forecasts, cash flow projections, and financial performance reporting
Added 56 mins ago
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Project Manager - PL#72904
Peter Lucas
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- Full-time
Develop and manage project budgets, cost forecasts, cash flow projections, and financial performance reporting
Added 56 mins ago
TO
Revenue and Collections Coordinator
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Whitchurch-Stouffville, ON
- Full-time
Reporting to the Manager, Revenue and Taxation, the Revenue and Collections Coordinator is responsible for the administration of municipal revenues, including daily payment processing and…
Added 56 mins ago
MH
Executive Director
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Brantford, ON
- Full-time
…Organizational Development, Government relations, grants & reporting, outreach and community liaison, management of human, financial and other resources, and…
Added 56 mins ago
PL
Project Manager - PL#72904
Peter Lucas
Vancouver, BC
- Full-time
Develop and manage project budgets, cost forecasts, cash flow projections, and financial performance reporting
Added 56 mins ago
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Gas Bar Manager Trainee
Co-op
Brandon, MB
- Full-time
The Gas Bar Manager Trainee is a developmental leadership position designed to prepare high-potential team members for future Gas Bar Manager opportunities. Through a structured blend of…
Added 56 mins ago
Senior Manager, Marketing Analytics
Scotiabank
Toronto, ON
The Senior Manager, Marketing Analytics provides leadership in the development, delivery, and continuous improvement of marketing analytics capabilities that support data-driven marketing…

Wellington-Altus

Manager, Service Desk

Winnipeg, MB, R3B 3K6, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years total experience in a Service Desk manager role
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Service Desk

Location: This posting is for an existing vacancy in Wellington-Altus’ Winnipeg office.

Our organization: Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be accountable for improving efficiencies within our current support levels while effectively facilitating the resolution of all operational questions and issues. The Manager, Service Desk will also assist with service capacity projections, delegate tasks, and ensure all support communications adhere to the firm’s organizational objectives and standards.

Key responsibilities include:

Oversee day-to-day operations of the IT Support Team while managing procedural standards & employee guidelines.
Identify areas of opportunity to increase efficiencies in reporting, metrics, and organizational strategy.
Perform call audits and report on employee productivity, ensuring standards of service within the firm are met.
Become an expert resource person on all IT-related operational procedures (both Software and Hardware).
Provide employees with problem resolution support, as required.
Assist in identifying potential training opportunities and ways to reduce support required by staff.
Responsible for researching and providing timely and accurate responses to inquiries from staff.
Responsible for managing hardware inventory.
Problem solves and research multiple solutions.
Assist the transition team as required.
Performs other duties as assigned.

The ideal candidate will possess:

Bachelor’s in computer science, technical diploma or equivalent
5-7 years total experience in a Service Desk manager role
Expertise in system administration
Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
ITIL Certification considered an asset
Management of multiple applications and systems
In-depth knowledge of the principles of management and supervision, with an understanding of organizational strategy and how to maximize efficiency.
Strong organizational skills and attention to detail with the ability to prioritize effectively, handle multiple tasks, and handle stress in a fast-paced environment.
Excellent attitude, understanding of the fundamentals of quality customer service, and a commitment to fostering these skills in all team members though effective coaching strategies and leadership.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Familiarity with budget planning and human resource procedures.
Proficiency with computers, especially MS Office.
Knowledge of Information Systems Fundamentals as the Team supports multiple and growing number of Information Systems
Knowledge of IT Hardware (desktops, peripherals, networks, multimedia devices).
Ability to learn new systems / hardware quickly.
Ability to deal with numerous activities with varying degrees of priority.
Reliable, consistent work ethic.
Ability to quickly adapt to changing needs those you provide support to.
Excellent attitude and committed to providing extraordinary service.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel for business up to 5% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Service Desk oversees the daily operations of the IT Support Team and manages procedural standards to ensure efficient service delivery. They are responsible for identifying opportunities to improve metrics, managing hardware inventory, and providing expert support for operational issues.

Requirements

The ideal candidate must have a bachelor's degree in computer science or a technical diploma, along with 5-7 years of experience in a service desk management role. Proficiency in system administration, ITSM, and compliance frameworks is required, as well as strong leadership and problem-solving skills.

Skills

Service Desk Management
IT Support
System Administration
ITSM
Incident Management
Compliance Frameworks
Hardware Inventory Management
Problem Solving
Team Leadership
Coaching
Budget Planning
Human Resource Procedures
MS Office
IT Hardware
Critical Thinking
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
System Administration
ITSM
Incident Management
SOC2
ISO
ITIL
Hardware Inventory
Budget Planning
Human Resources
MS Office
Information Systems
Network
Multimedia Devices
Leadership
Coaching
Reporting
Metrics
Strategy
Compliance
Technical Diploma
Computer Science
Investment Dealer
Financial Services

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Work requirements

Jobs in Canada