Jobs in Canada

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Added 13 mins ago
D
Advisor, Skills training and competency development
Desjardins
Montreal, QC
- Full-time
As a training and skills development advisor, you assist with needs analysis as well as training development, logistics and delivery. You coach and mentor employees. You advise and assist…
Added 42 mins ago
W
Manager, Service Desk
Wellington-Altus
Winnipeg, MB
- Full-time
…Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of…
Added 57 mins ago
Director, Finance
WF Group Inc.
Kitchener, ON
Reporting to the CFO, the Director, Finance partners with the Director, PMO; Director, Innovation; and Director, Human Resources as part of the CFO's core leadership team, ensuring finance,…
Added 1 hour ago
Financial Advisor
The Government of Nova Scotia
Halifax, NS
…support sound decisions and effective stewardship of public…
Added 2 hours ago
SC
Service Navigation Coordinator (Full-Time)
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
…Coordinator provides coordination of services, active support, resources, and education. The position focuses on client centered goals and solutions to navigate system barriers that prevent…
Added 3 hours ago
NB
OTC Regulatory Project Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor OTC Regulatory Project in the Capital Operations (CMO) team at National Bank means acting as a specialist in regulatory reporting for over-the-counter (OTC)…
Added 6 hours ago
RB
Global Mobility Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
RBC offers an exciting role as a Global Mobility Advisor. In this role you will organize all human resources aspects of the organization's global mobility procedures and policies. Apply…
Added 7 hours ago
E
AltaGas - Senior Partner, Workforce Capability & Talent Development
EEONLINE
AB · Alberta, Canada
- Full-time
SEMCO - Senior Advisor, Incident & Emergency Management - WGL Energy
Added 8 hours ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
Serve as a trusted HR advisor to senior leaders and functional leadership teams.
Added 11 hours ago
M
Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…initiatives. This role owns the Manulife Bank customer and advisor experience marketing roadmap and leads priority value streams, ensuring strategies are aligned to enterprise objectives,…
Added 13 hours ago
T(
Director, Total Rewards
TEN (Transportation Equipment Network)
Mississauga, ON
- Full-time
Bachelor's degree in Human Resources, Business, Finance, or a related field.
Added 13 hours ago
M
HSE Advisor
Multiplex
Toronto, ON · North York, ON
- $90,000 to $105,000 CAD / year
- Full-time
Company paid medical, health, and dental benefits including mental health and wellness resources.
Added 13 hours ago
AC
Full-time International Student Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…programs, such as cultural adjustment programming and orientation resources, based upon “best practices” which relate to international learners to support retention, integration, success…
Added 13 hours ago
RG
HR & Business Operations Transformation Lead
RecruitPod Global
Calgary, AB
- Contract
Work directly with founders and business owners as a trusted advisor and execution partner.
Added 13 hours ago
SR
Human Resources Advisor
Simpcw Resources Group
Kamloops 1, BC
- Full-time
Reporting to the Human Resources Manager, the Human Resources Advisor is responsible for providing operational HR leadership and day-to-day support across assigned business units. This role…
Added 14 hours ago
S
HR Advisor Specialized in Labor Relations - Temporary
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 14 hours ago
I
Senior Recruiter
IKEA
Coquitlam, BC
- Full-time
Please note: This is a hybrid position requiring three days per week on-site and two days per week working remotely
Added 14 hours ago
AC
Conseiller(ère) En Santé, Sécurité Et Environnement/health, Safety And Environment Advisor
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $35 to $42 CAD / hour
- Contract
Added 15 hours ago
D
Sr. Director, Sales
d1g1t
Toronto, ON
- Full-time
…opportunity to develop and execute strategies that transform the…
Added 15 hours ago
TU
Manager, Human Resources
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Manager, Human Resources is a key advisor for staff and faculty in the unit with supervisory responsibilities, including the Head of the Department and Associate Heads; it is expected…
Added 15 hours ago
RH
HR Manager
Robert Half
Calgary, AB
- Full-time
We are seeking an experienced, strategic, and hands‑on Human Resources Manager to lead the full HR function for a growing, multi‑site organization operating across Western Canada and the…
Added 15 hours ago
WI
Employment Resource Advisor (Fixed Term)
WCG International Consultants Ltd.
Kelowna, BC
- Full-time
Bachelor's degree in Human Resources, Psychology, Social Work, or related field
Added 15 hours ago
PC
Resourcing and Deployment Senior Associate, Assurance (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
…right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the…
Added 15 hours ago
SP
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
Serve as a trusted advisor to hiring managers - pushing back, advising on tradeoffs, and bringing market intelligence that sharpens decision-making
Added 15 hours ago
LF
Executive Vice President, People, Legal & Corporate Secretary (Chief Legal Officer)
LGM Financial Services
Vancouver, BC
- $260,000 to $315,000 CAD / year
- Full-time
Overseeing two senior functions, the EVP ensures alignment between human capital strategies, legal risk management, compliance frameworks, and corporate objectives. The EVP also acts as a…

Wellington-Altus

Manager, Service Desk

Winnipeg, MB, R3B 3K6, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years total experience in a Service Desk manager role
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Service Desk

Location: This posting is for an existing vacancy in Wellington-Altus’ Winnipeg office.

Our organization: Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be accountable for improving efficiencies within our current support levels while effectively facilitating the resolution of all operational questions and issues. The Manager, Service Desk will also assist with service capacity projections, delegate tasks, and ensure all support communications adhere to the firm’s organizational objectives and standards.

Key responsibilities include:

Oversee day-to-day operations of the IT Support Team while managing procedural standards & employee guidelines.
Identify areas of opportunity to increase efficiencies in reporting, metrics, and organizational strategy.
Perform call audits and report on employee productivity, ensuring standards of service within the firm are met.
Become an expert resource person on all IT-related operational procedures (both Software and Hardware).
Provide employees with problem resolution support, as required.
Assist in identifying potential training opportunities and ways to reduce support required by staff.
Responsible for researching and providing timely and accurate responses to inquiries from staff.
Responsible for managing hardware inventory.
Problem solves and research multiple solutions.
Assist the transition team as required.
Performs other duties as assigned.

The ideal candidate will possess:

Bachelor’s in computer science, technical diploma or equivalent
5-7 years total experience in a Service Desk manager role
Expertise in system administration
Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
ITIL Certification considered an asset
Management of multiple applications and systems
In-depth knowledge of the principles of management and supervision, with an understanding of organizational strategy and how to maximize efficiency.
Strong organizational skills and attention to detail with the ability to prioritize effectively, handle multiple tasks, and handle stress in a fast-paced environment.
Excellent attitude, understanding of the fundamentals of quality customer service, and a commitment to fostering these skills in all team members though effective coaching strategies and leadership.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Familiarity with budget planning and human resource procedures.
Proficiency with computers, especially MS Office.
Knowledge of Information Systems Fundamentals as the Team supports multiple and growing number of Information Systems
Knowledge of IT Hardware (desktops, peripherals, networks, multimedia devices).
Ability to learn new systems / hardware quickly.
Ability to deal with numerous activities with varying degrees of priority.
Reliable, consistent work ethic.
Ability to quickly adapt to changing needs those you provide support to.
Excellent attitude and committed to providing extraordinary service.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel for business up to 5% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Service Desk oversees the daily operations of the IT Support Team and manages procedural standards to ensure efficient service delivery. They are responsible for identifying opportunities to improve metrics, managing hardware inventory, and providing expert support for operational issues.

Requirements

The ideal candidate must have a bachelor's degree in computer science or a technical diploma, along with 5-7 years of experience in a service desk management role. Proficiency in system administration, ITSM, and compliance frameworks is required, as well as strong leadership and problem-solving skills.

Skills

Service Desk Management
IT Support
System Administration
ITSM
Incident Management
Compliance Frameworks
Hardware Inventory Management
Problem Solving
Team Leadership
Coaching
Budget Planning
Human Resource Procedures
MS Office
IT Hardware
Critical Thinking
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
System Administration
ITSM
Incident Management
SOC2
ISO
ITIL
Hardware Inventory
Budget Planning
Human Resources
MS Office
Information Systems
Network
Multimedia Devices
Leadership
Coaching
Reporting
Metrics
Strategy
Compliance
Technical Diploma
Computer Science
Investment Dealer
Financial Services

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Work requirements

Jobs in Canada