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Added 7 mins ago
C
Senior Business Analyst – Digital Banking
Collabera
Toronto, ON
- $63 to $75 CAD / hour
- Contract
Understand the current state from a business perspective and, to a lesser degree, from a technical perspective. Operational impacts will be understood in coordination with the Product Owner…
Added 7 mins ago
FI
Senior Marketing Manager
Fulfillment IQ
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 7 mins ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Hybrid - 4 days per week in office (non-negotiable)
Added 7 mins ago
ZS
Telecommunications Project Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Technical Knowledge Strong understanding of telecom technologies (Fiber Optics, IP Networking, Wireless, VoIP).
Added 7 mins ago
CW
Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
This is an existing full-time vacancy requiring a minimum of three days per week on-site at our Mississauga office · During the onboarding period, you will be expected to work in the office five days per week for approximately three months
Added 7 mins ago
ML
Operational Technology Manager
Maple Leaf Foods Inc
Burlington, ON
- $96,000 to $141,000 CAD / year
- Part-time
The Operational Technology Manager will be the enterprise subject matter expert for SCADA standards, development, deployment and lifecycle management. The incumbent will lead scalable,…
Added 7 mins ago
OP
Operations Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Thunder Bay, ON
- $84,092 to $121,173 CAD / year
- Full-time
The Operations Manager role within the Criminal Law Division offers a unique opportunity to lead and strengthen a frontline office that directly supports public safety and successful…
Added 7 mins ago
ST
Senior Accountant
Sinclair Technologies
Aurora, ON
- $70,000 to $90,000 CAD / year
- Temporary
…and RF signal conditioning products, systems, and coverage solutions. Sinclair products are used extensively in public safety and private industry communication networks, such as emergency…
Added 7 mins ago
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Construction Project Manager
Altis
Ottawa, ON
- $115,000 to $120,000 CAD / year
- Full-time
Are you an experienced construction Project Manager who enjoys seeing complex projects through from concept to completion? An established Ottawa-based real estate development and property…
Added 8 mins ago
Digital Solutions Technician
Durham Children's Aid Society Recruiting
Oshawa, ON
Monitors the performance, security, and compliance of all active digital solutions on an ongoing basis; establishes metrics and evaluation criteria, prepares regular status and compliance…
Added 8 mins ago
Member of Technical Staff (Storage)
Cockroach Labs
Toronto, ON
At Cockroach Labs, you'll solve problems that didn't exist five years ago alongside people who believe the simplest solutions often require the most sophisticated thinking. Your work will…
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 8 mins ago
MANAGER
Boutique La Vie En Rose
Saskatoon, SK
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Vancouver, BC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Bruno-de-Montarville, QC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 8 mins ago
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Civil Engineer
Arcadis
Edmonton, AB
- Full-time
Monitor project scope, schedule, budget, and technical deliverables in support of the Project Manager.
Added 8 mins ago
AC
Civil Technologist | AutoCAD & Site Engineering
Albarrie Canada Limited
Barrie, ON
- $32 CAD / hour
- Full-time
Must possess a valid passport permitting travel to the United States OR hold a valid U.S · Must hold a valid Ontario Driver’s License (Class G2 or G) and be able to operate personal, company, or rental vehicles
Added 23 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Hamilton, ON
- Full-time
Must have a passion for sales and a “hunter” mentality when driving new business
Added 23 mins ago
NG
Account Manager, Saskatchewan
Normet Group
Saskatoon, SK
- Full-time
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer…
Added 23 mins ago
A
Geotechnical Instrumentation & Monitoring Technical Lead
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Reporting to the Technical Design Manager, the Geotechnical Instrumentation & Monitoring (I&M) Technical Lead will be responsible for the technical oversight, planning, coordination, and…
Added 23 mins ago
WG
Outside Sales Representative (Regina, SK)
Wolseley Group
Regina, SK
- Full-time
Offers professional, effective and efficient solutions to customer inquiries;
Added 23 mins ago
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Treasury & Payments Specialist
BMO
Kelowna, BC
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions.
Added 23 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 38 mins ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
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- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 38 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.

Wellington-Altus

Manager, Service Desk

Winnipeg, MB, R3B 3K6, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years total experience in a Service Desk manager role
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Service Desk

Location: This posting is for an existing vacancy in Wellington-Altus’ Winnipeg office.

Our organization: Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Vice-President, Technology Services, the Manager, Service Desk will be the main point of contact responsible for overseeing and managing the IT Support Team. They will be accountable for improving efficiencies within our current support levels while effectively facilitating the resolution of all operational questions and issues. The Manager, Service Desk will also assist with service capacity projections, delegate tasks, and ensure all support communications adhere to the firm’s organizational objectives and standards.

Key responsibilities include:

Oversee day-to-day operations of the IT Support Team while managing procedural standards & employee guidelines.
Identify areas of opportunity to increase efficiencies in reporting, metrics, and organizational strategy.
Perform call audits and report on employee productivity, ensuring standards of service within the firm are met.
Become an expert resource person on all IT-related operational procedures (both Software and Hardware).
Provide employees with problem resolution support, as required.
Assist in identifying potential training opportunities and ways to reduce support required by staff.
Responsible for researching and providing timely and accurate responses to inquiries from staff.
Responsible for managing hardware inventory.
Problem solves and research multiple solutions.
Assist the transition team as required.
Performs other duties as assigned.

The ideal candidate will possess:

Bachelor’s in computer science, technical diploma or equivalent
5-7 years total experience in a Service Desk manager role
Expertise in system administration
Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
ITIL Certification considered an asset
Management of multiple applications and systems
In-depth knowledge of the principles of management and supervision, with an understanding of organizational strategy and how to maximize efficiency.
Strong organizational skills and attention to detail with the ability to prioritize effectively, handle multiple tasks, and handle stress in a fast-paced environment.
Excellent attitude, understanding of the fundamentals of quality customer service, and a commitment to fostering these skills in all team members though effective coaching strategies and leadership.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Familiarity with budget planning and human resource procedures.
Proficiency with computers, especially MS Office.
Knowledge of Information Systems Fundamentals as the Team supports multiple and growing number of Information Systems
Knowledge of IT Hardware (desktops, peripherals, networks, multimedia devices).
Ability to learn new systems / hardware quickly.
Ability to deal with numerous activities with varying degrees of priority.
Reliable, consistent work ethic.
Ability to quickly adapt to changing needs those you provide support to.
Excellent attitude and committed to providing extraordinary service.

Conditions of employment:

Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel for business up to 5% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Service Desk oversees the daily operations of the IT Support Team and manages procedural standards to ensure efficient service delivery. They are responsible for identifying opportunities to improve metrics, managing hardware inventory, and providing expert support for operational issues.

Requirements

The ideal candidate must have a bachelor's degree in computer science or a technical diploma, along with 5-7 years of experience in a service desk management role. Proficiency in system administration, ITSM, and compliance frameworks is required, as well as strong leadership and problem-solving skills.

Skills

Service Desk Management
IT Support
System Administration
ITSM
Incident Management
Compliance Frameworks
Hardware Inventory Management
Problem Solving
Team Leadership
Coaching
Budget Planning
Human Resource Procedures
MS Office
IT Hardware
Critical Thinking
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
System Administration
ITSM
Incident Management
SOC2
ISO
ITIL
Hardware Inventory
Budget Planning
Human Resources
MS Office
Information Systems
Network
Multimedia Devices
Leadership
Coaching
Reporting
Metrics
Strategy
Compliance
Technical Diploma
Computer Science
Investment Dealer
Financial Services

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Jobs in Canada