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Added 31 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH Expanse program within our Quality Assurance and Testing portfolio. This is an exciting…
Added 39 mins ago
PA
management analyst
Paber Aluminium
Cap-Saint-Ignace, QC
- Full-time
Added 5 hours ago
R
Data Steward (AC42D7B)
Referment
Montreal, QC
- Full-time
Experience in data management, data governance or data stewardship, ideally in financial services or capital markets.
Added 10 hours ago
DC
ACCOUNTS PAYABLE ANALYST
D. Crupi & Sons Limited
Toronto, ON · Scarborough, ON
- Full-time
We are looking for an Accounts Payable Analyst with an outstanding attention to detail and a customer service disposition. The role involves some routine data entry, but also data upload…
Added 13 hours ago
R
Analyst, Repo Collateral Support
Raise
Toronto, ON
- Full-time
We at Raise are hiring an Analyst, Repo Collateral Support for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 13 hours ago
NB
Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
We promote continuous learning through hands-on experience, specialized training, and collaboration with colleagues from diverse backgrounds and areas of expertise, supporting your…
Added 13 hours ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the MCP - Master Client Profile team is to play a strategic role in customer data management. It means being part of a team at the heart of the…
Added 14 hours ago
U
Collections Analyst - Bilingual (French)
Uline
Toronto, ON · Hamilton, ON · Mississauga, ON · Cambridge, ON · Milton, ON · Canada Corporate (KC)
- Full-time
Are you a finance professional who enjoys building strong customer relationships and solving problems? Join Uline as a Bilingual (French) Collections Analyst, where you’ll help manage…
Added 15 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale…
Added 15 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 17 hours ago
AH
IT Analyst II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will…
Added 18 hours ago
PS
Bilingual (French and English) Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
Previous customer service, helpdesk or dealership experience will be considered an asset
Added 18 hours ago
Data Analyst
Konrad
Toronto, ON
…and AI product development, digital transformation, and user experience (UX/CX). You are interested in understanding how data supports product decisions, customer experiences, and overall…
Added 18 hours ago
AC
Senior Financial Analyst
Aston Carter
Vancouver, BC
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 19 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 20 hours ago
MC
Sr Customer Forecasting Analyst - Walmart
Mattel Canada
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 21 hours ago
BD
Business Analyst - IT
Black Diamond Group
Calgary, AB
- Full-time
…value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced…
Added 22 hours ago
AC
Revenue Management Analysis, Science and Innovation Analyst
Air Canada
Dorval, QC
- Full-time
One to three years of experience in a quantitative, analytical, or data-focused environment.
Added 23 hours ago
'
Agriculture Supply Analyst
''
Toronto, ON
- Full-time
…about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain…
Added 23 hours ago
M
Sr Customer Forecasting Analyst - Walmart
Mattel
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 23 hours ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Continuously seeks opportunities to improve processes and enhance the customer experience.
Added 23 hours ago
MI
Sr Customer Forecasting Analyst - Walmart
Mattel, Inc.
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 1 day ago
GO
Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…support documentation. Provide coverage for the Senior Business Analyst, when required, to support operational continuity and assist with day-to-day departmental…
Added 1 day ago
KG
Information Technology Analyst
KEV Group
Toronto, ON
- Full-time
As part of the Technology Operations group, the Information Technology Analyst keeps systems and services running smoothly across the organization, with a focus on corporate IT support.…
Added 1 day ago
RB
Operations Analyst, Production Support
Royal Bank of Canada
Toronto, ON
- Full-time
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in…

WELLSTAR

Tier 1 Technical Support Analyst

Remote, Canada

Remote

The salary for this position is $55,000. · Contract

Apply About employer

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Job details

Pay: The salary for this position is $55,000.
Job type: Contract
Workplace: Remote
Apply by: Jan 21, 2027
Posting language: English
Posted: Oct 23, 2026

Original job description

Who we are

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.

Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.

Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters - improving patient outcomes and experiences.

Who we need

Reporting to the Team Lead, we are seeking a Tier 1 Technical Support Analyst who is motivated by the opportunity to make a meaningful contribution to healthcare technology. You will provide front-line assistance to healthcare professionals, helping them resolve technical issues, improve their workflows, and fully leverage our software to deliver better patient care. You will also collaborate with internal teams to strengthen support processes, enhance documentation, and contribute to the overall reliability and effectiveness of our platform.

This is an existing, 1 year contract remote opportunity open to candidates across Canada, with the exception of Quebec due to provincial employment requirements. Shift hours are 8:00 AM to 5:00 PM Eastern Standard Time.

What’s in it for you

Impact. By ensuring healthcare professionals can efficiently use our platform, you will directly impact how they deliver patient care. Your support will help reduce administrative burdens, allowing clinics to focus on what matters most - improving patient outcomes.

Technical challenges and exposure. You will gain valuable exposure to healthcare systems, electronic medical records, and billing processes such as OHIP and BCP, while building technical expertise in software support and system administration.

Career growth. You will join WELL Health, a leading Canadian digital health company that operates and owns outpatient medical clinics while also delivering a broad suite of technology and telehealth solutions. This Tier 1 support role offers a clear progression path to Tier 2 and Tier 3 support or other teams, such as onboarding, training, and implementation.

As our new Technical Support Specialist, you will focus on:

Support. You will help healthcare professionals apply the software effectively in their daily work, ensuring they achieve maximum value from the platform. You will provide phone and ticket-based support to healthcare providers and clinics using the EMR system, guiding users through product features, troubleshooting issues, and ensuring timely resolution.
Documentation. You will create and maintain clear, accurate, and user-friendly guides for both customers and internal teams.
Process improvement. You will partner with internal teams on projects, escalate issues when required, and share insights to prevent recurring problems. You will identify opportunities to improve workflows, reduce friction for customers, and enhance the overall support experience.

You bring:

The customer focus. You are motivated to support healthcare professionals and can clearly and patiently explain technical concepts. You approach every interaction with professionalism, empathy, and a strong commitment to service.
The technical experience. You have customer service, call centre, or technical support experience. You possess technical aptitude and are comfortable working with software, as well as independently troubleshooting issues and researching solutions.
The problem-solving skills. You are analytical and resourceful, with the ability to isolate, define, and resolve technical issues efficiently. You apply structure and rigour to your work, balancing accuracy with timely delivery.
The growth mindset. You are adaptable and eager to expand your technical skills. You stay engaged in dynamic environments with evolving customer needs and are committed to continuous learning.
The professionalism. You have strong written and verbal communication skills, meticulous attention to detail in documentation, and a respect for compliance and privacy standards in healthcare technology.

Join us in revolutionizing healthcare through technology.

As a scaling company backed by WELL Health Technologies, we are expanding rapidly across the country. At OSCAR Pro, we are driven by a passion to make a lasting impact on the healthcare system. Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.

Transformation starts with a strong team. We believe that empowering our team members is critical to success. At OSCAR Pro, we foster a culture of respect where every individual feels valued, included, and supported to reach their full potential. Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve.

We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.

At OSCAR Pro, your ideas can make a real difference - not just in our organization but in the lives of patients and healthcare providers across Canada.

Apply now

Interested in applying but worried you don't have it all? We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
A final virtual interview with the Team Lead and Director, Customer Support. You will have the opportunity to learn more about the role and team as well as ask any final questions.

The salary for this position is $55,000. At OSCAR Pro, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

OSCAR Pro is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success.

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More about this job

Responsibilities

Provide front-line technical support to healthcare professionals via phone and tickets to resolve issues and improve workflows. Collaborate with internal teams to enhance documentation, support processes, and overall platform reliability.

Requirements

Requires experience in customer service, call centers, or technical support with strong analytical and problem-solving skills. Candidates must possess excellent communication skills and a commitment to privacy and compliance in healthcare technology.

Skills

Technical support
Customer service
Troubleshooting
Software support
System administration
Documentation
Communication
Analytical skills
Problem-solving
Healthcare technology
Electronic medical records
Billing processes
OHIP
BCP
Call centre

Benefits

Remote-first work environment
Career growth opportunities
Supportive culture

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Electronic Medical Records
EMR
OSCAR Pro
WELL Health Technologies
Healthcare
Customer Service
Troubleshooting
System Administration
OHIP
BCP
Documentation
Remote
Software Support
Billing
Patient Care
Process Improvement
Compliance
Privacy

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