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Added 2 mins ago
EB
Senior Manager Credit Risk Management
EQ Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 2 mins ago
TL
Operations Manager
Toronto Lawyers Association
Toronto, ON
- Full-time
We are a small, fast-paced organization where our staff works as a close-knit team. We value initiative, flexibility, accountability and a practical, solutions-oriented approach.
Added 19 mins ago
H(
Investment Data Governance Analyst
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $71,000 to $109,000 CAD / year
- Full-time
The individual will be focused on implementing and enhancing Data Governance solutions (designing and building data quality validations), provide operational support such as maintenance of…
Added 19 mins ago
M
Primary Care Paramedic
Medavie
St. Paul, AB · AB St. Paul
- Full-time
Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue…
Added 19 mins ago
C
Director, Regional Sales – Investment Products Wholesaler
CIBC
London, ON
- Full-time
As a Director, Regional Sales with CIBC Asset Management (CAM) you will be responsible for consultative solutioning support around mutual funds, pools, funds of funds, ETF’s, alternatives…
Added 29 mins ago
SH
Senior Director, HR Systems, Product Owner
SE Health
Markham, ON
- Full-time
Reporting to the VP, HR Transformation & Total Rewards, the Senior Director, HR Systems, Product Owner provides strategic leadership for the organization's HR technology ecosystem,…
Added 29 mins ago
HC
Director of Marketing Technology
Havas CX Canada
Toronto, ON
- Full-time
…execution, develop team capabilities and help ensure client solutions are delivered with quality and…
Added 29 mins ago
C
Director, Shoring
Confidential
Vaughan, ON
- Full-time
To support our continued expansion, we are seeking an experienced Director of Shoring to oversee and drive the performance of our shoring division, including field operations across complex…
Added 36 mins ago
C
Creative Director, Media Centre (1- year contract)
CIBC
Toronto, ON
- Full-time
…that supports clients across the enterprise. As a Creative Director, Media Centre, you’ll lead the development and delivery of in-house creative products including corporate and social…
Added 36 mins ago
B
Director Equipment Finance
BMO
Toronto, ON · FCP
- Full-time
Engages with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions.
Added 36 mins ago
B
Director Equipment Finance
BMO
Toronto, ON · FCP
- Full-time
Engages with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions.
Added 36 mins ago
Director, Enterprise Architecture & Cyber Security
Real Estate Council of Ontario
Toronto, ON
…evaluation and user acceptance testing, validating that proposed solutions meet business and regulatory needs, and communicating analysis findings, decisions, and recommendations to…
Added 36 mins ago
Financial Accountant
The Government of Nova Scotia
Halifax, NS
…departments, entities, and other professionals to facilitate…
Added 36 mins ago
Senior Test Specialist - Electrical
Babcock
Halifax, NS
Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
Added 36 mins ago
Senior Energy Engineer
University of Toronto
Mississauga, ON
Reporting to the Associate Director, Sustainability and Energy Management, Facilities Management & Planning (FMP), the Senior Energy Engineer will lead energy efficiency, decarbonization,…
Added 49 mins ago
M
Director of Sales, U.S. division
Medisca
ON
- Full-time
…diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and…
Added 49 mins ago
HX
Event Sales Manager, 12 month contract
Hotel X Toronto, A Destination by Hyatt Hotel
Toronto, ON
- Full-time
Build strong client relationships by understanding event goals, presenting tailored solutions, and delivering a responsive, engaging sales experience.
Added 1 hour ago
1
Senior Product Manager, WinZip
1cc465ff-d8d9-4507-a995-318f570f237f
Canada
- $130,000 to $160,000 CAD / year
- Full-time
…traditional product management allows. You will report to the Senior Director of Product Management and work daily with Engineering, UX Design, Product Marketing, and…
Added 1 hour ago
IF
Manager, Security Governance and Compliance
Intact FC
Toronto, ON · Montreal, QC
- Full-time
…Compliance to join our cybersecurity team. Reporting to the Director of Governance, Risk and Compliance, this role will lead the transformation of IFC’s traditional Governance, Risk and…
Added 2 hours ago
SE
Ingénieur Électrique
Sicame Energie
Brossard, QC
- Full-time
…testing laboratory in Saint-Hubert, reporting directly to the Director of Engineering. This role focuses on developing, supporting, and optimizing technical solutions within the energy and…
Added 2 hours ago
NG
Account Manager
Normet Group
Sudbury, ON · Lively
- Full-time
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer…
Added 2 hours ago
W
Tier 1 Technical Support Analyst
WELLSTAR
Remote, Canada
- Contract
- Remote
…also delivering a broad suite of technology and telehealth solutions. This Tier 1 support role offers a clear progression path to Tier 2 and Tier 3 support or other teams, such as…
Added 3 hours ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Laboratory Director and working closely with the two Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in…
Added 3 hours ago
WC
Project Director
Wright Construction Western Inc.
Saskatoon, SK
- Full-time
We have an exciting opportunity available – We are seeking a Full Time skilled and experienced Project Director to join our teams in Saskatoon, SK and Calgary, AB.
Added 3 hours ago
B
Director, Operations - WaterTech - Canada
BluMetric
Ottawa, ON
- $130,000 to $155,000 CAD / year
- Full-time
BluMetric Environmental Inc. is seeking an experienced Director, Operations – WaterTech to lead the operational execution and continued growth of our WaterTech business as we rapidly expand…

WELLSTAR

Tier 1 Technical Support Analyst

Remote, Canada

Remote

The salary for this position is $55,000. · Contract

Apply About employer

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Job details

Pay: The salary for this position is $55,000.
Job type: Contract
Workplace: Remote
Apply by: Jan 21, 2027
Posting language: English
Posted: Oct 23, 2026

Original job description

Who we are

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.

Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.

Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters - improving patient outcomes and experiences.

Who we need

Reporting to the Team Lead, we are seeking a Tier 1 Technical Support Analyst who is motivated by the opportunity to make a meaningful contribution to healthcare technology. You will provide front-line assistance to healthcare professionals, helping them resolve technical issues, improve their workflows, and fully leverage our software to deliver better patient care. You will also collaborate with internal teams to strengthen support processes, enhance documentation, and contribute to the overall reliability and effectiveness of our platform.

This is an existing, 1 year contract remote opportunity open to candidates across Canada, with the exception of Quebec due to provincial employment requirements. Shift hours are 8:00 AM to 5:00 PM Eastern Standard Time.

What’s in it for you

Impact. By ensuring healthcare professionals can efficiently use our platform, you will directly impact how they deliver patient care. Your support will help reduce administrative burdens, allowing clinics to focus on what matters most - improving patient outcomes.

Technical challenges and exposure. You will gain valuable exposure to healthcare systems, electronic medical records, and billing processes such as OHIP and BCP, while building technical expertise in software support and system administration.

Career growth. You will join WELL Health, a leading Canadian digital health company that operates and owns outpatient medical clinics while also delivering a broad suite of technology and telehealth solutions. This Tier 1 support role offers a clear progression path to Tier 2 and Tier 3 support or other teams, such as onboarding, training, and implementation.

As our new Technical Support Specialist, you will focus on:

Support. You will help healthcare professionals apply the software effectively in their daily work, ensuring they achieve maximum value from the platform. You will provide phone and ticket-based support to healthcare providers and clinics using the EMR system, guiding users through product features, troubleshooting issues, and ensuring timely resolution.
Documentation. You will create and maintain clear, accurate, and user-friendly guides for both customers and internal teams.
Process improvement. You will partner with internal teams on projects, escalate issues when required, and share insights to prevent recurring problems. You will identify opportunities to improve workflows, reduce friction for customers, and enhance the overall support experience.

You bring:

The customer focus. You are motivated to support healthcare professionals and can clearly and patiently explain technical concepts. You approach every interaction with professionalism, empathy, and a strong commitment to service.
The technical experience. You have customer service, call centre, or technical support experience. You possess technical aptitude and are comfortable working with software, as well as independently troubleshooting issues and researching solutions.
The problem-solving skills. You are analytical and resourceful, with the ability to isolate, define, and resolve technical issues efficiently. You apply structure and rigour to your work, balancing accuracy with timely delivery.
The growth mindset. You are adaptable and eager to expand your technical skills. You stay engaged in dynamic environments with evolving customer needs and are committed to continuous learning.
The professionalism. You have strong written and verbal communication skills, meticulous attention to detail in documentation, and a respect for compliance and privacy standards in healthcare technology.

Join us in revolutionizing healthcare through technology.

As a scaling company backed by WELL Health Technologies, we are expanding rapidly across the country. At OSCAR Pro, we are driven by a passion to make a lasting impact on the healthcare system. Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.

Transformation starts with a strong team. We believe that empowering our team members is critical to success. At OSCAR Pro, we foster a culture of respect where every individual feels valued, included, and supported to reach their full potential. Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve.

We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.

At OSCAR Pro, your ideas can make a real difference - not just in our organization but in the lives of patients and healthcare providers across Canada.

Apply now

Interested in applying but worried you don't have it all? We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
A final virtual interview with the Team Lead and Director, Customer Support. You will have the opportunity to learn more about the role and team as well as ask any final questions.

The salary for this position is $55,000. At OSCAR Pro, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

OSCAR Pro is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success.

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More about this job

Responsibilities

Provide front-line technical support to healthcare professionals via phone and tickets to resolve issues and improve workflows. Collaborate with internal teams to enhance documentation, support processes, and overall platform reliability.

Requirements

Requires experience in customer service, call centers, or technical support with strong analytical and problem-solving skills. Candidates must possess excellent communication skills and a commitment to privacy and compliance in healthcare technology.

Skills

Technical support
Customer service
Troubleshooting
Software support
System administration
Documentation
Communication
Analytical skills
Problem-solving
Healthcare technology
Electronic medical records
Billing processes
OHIP
BCP
Call centre

Benefits

Remote-first work environment
Career growth opportunities
Supportive culture

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Electronic Medical Records
EMR
OSCAR Pro
WELL Health Technologies
Healthcare
Customer Service
Troubleshooting
System Administration
OHIP
BCP
Documentation
Remote
Software Support
Billing
Patient Care
Process Improvement
Compliance
Privacy

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