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Added 1 hour ago
KS
Western Regional Sales Manager - Alberta
Kinetic Search Group
AB · Alberta, Canada
- $110,000 to $125,000 CAD / year
- Full-time
…distributor. We are seeking an experienced Western Regional Sales Manager based in Calgary or Edmonton to lead sales development and account management across an established Western…
Added 1 hour ago
AL
Director of Operations
AlgoEdge Labs
Niagara Falls, ON
- Full-time
The business is planned to roughly double its revenue in 2027. The General Manager owns the P&L, customers, sales and engineering. The Director of Operations owns everything between order…
Added 4 hours ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 4 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Direct production planning and scheduling to align with sales forecasts and ensure efficient use of labor and equipment. Monitor and resolve schedule deviations.
Added 5 hours ago
H
Strategic Communications Team Lead, Western Canada
HDR
Vancouver, BC
- Full-time
…diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping…
Added 6 hours ago
VA
PME AV Parts Sales Attendant
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North Bay, ON
- Full-time
The PME AV Parts Sales Attendant reports directly to the Manager, Facilities, PME & Airport services with work duties to support the high demand of crate requests coming in from sales and…
Added 7 hours ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external…
Added 7 hours ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
…Reddit. We have 100,000+ monthly active users, many of whom are engineering leaders working at the most innovative companies in the world. This is an opportunity to join early at a rapidly…
Added 8 hours ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
Coordinate proper project handoff between sales and operations/engineering.
Added 10 hours ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter,…
Added 10 hours ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
Truro, NS · ON · NB · NS · PE
Title: Product Manager - AgGeo & Specialty market
Added 10 hours ago
Q
FY27 Intern - High-Speed Electrical and Optical Systems Validation Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
Interns Group, Interns Group > Interim Engineering Intern - HW
Added 12 hours ago
Senior /Staff Product Manager
Tigera
Vancouver, BC
We are hiring a Senior / Staff Product Manager to help drive the strategy and evolution of the Tigera platform. This is a senior role spanning strategy through execution: you will shape…
Added 13 hours ago
Q
FY27 Intern - Camera Systems Internship - Canada (16 months)
Qualcomm
Vancouver, BC
- Full-time
Interns Group, Interns Group > Interim Engineering Intern - Systems
Added 14 hours ago
Q
FY27 Intern - Camera HW ASIC Verification Intern - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
Interns Group, Interns Group > Interim Engineering Intern - HW
Added 15 hours ago
I
Gas Utility Decarbonization Strategy Manager
IIIIIIUS
Ottawa, ON
- Full-time
…building and maintaining client relationships and supporting sales and business development…
Added 15 hours ago
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Account Manager
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Toronto, ON
- Full-time
…plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT…
Added 15 hours ago
CC
Night Supervisor, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 15 hours ago
Assembly Technician (Temporary 18 Month Contract)
Spartan Controls Ltd.
Burnaby, BC
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 16 hours ago
S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
…recommends strategies to improve business unit performance at Manager, Director or Vice President level and shares the information with various external industry…
Added 16 hours ago
Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades.…
Added 16 hours ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
We are seeking an Engineering Manager (P.Eng.) to join our Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing…
Added 16 hours ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 16 hours ago
FF
Applications Engineer / Specialist (Associate Level Considered)
FPS Food Process Solutions Corporation
Richmond, BC
- Full-time
Applications Engineer / Specialist / Associate provides engineering sales support for project opportunities and reports to the Sales Applications Manager.
Added 16 hours ago
HF
Business Development Manager
Hydra Fabricators
Nisku, AB
- Full-time
…go out and get Hydra on the bid list - knocking on doors at engineering firms, Tier-1 EPCs, industrial contractors, and owner-operators across Western Canada, triggering RFPs, and securing…

Wenco (a Hitachi Construction Machinery subsidiary)

Client Services Manager

Richmond, BC, Canada

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

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Job details

Pay: Base salary of $120,000 - $140,000, commensurate with experience and qualifications.
Posting language: English
Posted: Oct 30, 2026

Original job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

About the role
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades. This is a leadership role. You will set clear expectations, hold people accountable for results, and build the capability of a distributed team across Canada and the US. You will also be the key link to Sales and Account Management, Product, R&D, Supply Chain and Global Services, so that our commitments to clients are delivered with discipline and confidence in complex, site-based mining environments.

What you will do

Lead and develop the North America Client Services team: set clear performance expectations, coach, give regular feedback and hold people accountable for getting things done
Identify development needs and capability gaps early, build training and growth plans, and develop the next generation of technical leaders
Lead with safety first: embed safety in every deployment, travel and site decision, and make sure our people go to site prepared
Own the quality of service delivery across the region, so that clients see high system availability and consistent, reliable support
Plan and direct resources at least three months ahead, resolve conflicts between projects and support demand, and raise resourcing issues early
Lead escalations to resolution, and drive root cause fixes with Product, R&D, Supply Chain and Global Services rather than managing symptoms
Make sound operational decisions, and delegate clear plans, to protect client satisfaction when it matters
Set the project governance for the region: plans, milestones and deliverables, and visibility of project health
Partner closely with Sales and Account Management on client support matters, and support the project plans behind RFPs and tenders
Define custom development requirements with Product Development and Technical Sales
Review performance through monthly reporting, including Jira case turnover and resource utilization, and act on what the data shows
Promote a strong, positive team environment, and brief and debrief the team around client visits

What you bring

8+ years of technical supervisory experience leading people and resources, with a proven record of building and holding teams accountable
Mining industry experience and credibility with site and operations leaders
Strong coaching skills and a track record of developing people into larger roles
4+ years of experience with fleet management products, hardware and software
Experience with remote site installations, upgrades and software support
Experience managing complex client escalations and high-pressure environments
Ability to influence and align stakeholders across Sales, Product, R&D, Supply Chain and Global Services
A computer technology background (for example Linux, Cisco, database administration, business systems analysis, Microsoft Exchange)
Excellent customer and people management skills, with strong written and verbal communication
Strong analytical and problem-solving skills, and the ability to manage priorities across projects and team members
Bachelor’s degree in any discipline, or equivalent relevant work experience
Project management certification (PMP, PMI-ACP or equivalent) is an asset

Travel: 10–30%, to client sites in North America and other regions as required.

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.
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As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

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More about this job

Responsibilities

Lead and develop the North America Client Services team while ensuring high system availability and consistent support for mining clients. Manage project governance, resource planning, and cross-functional collaboration with Product, R&D, and Sales departments.

Requirements

Requires 8+ years of technical supervisory experience and a strong background in the mining industry or fleet management systems. Candidates should possess excellent coaching skills, experience with remote site installations, and a bachelor's degree or equivalent work experience.

Skills

Team Leadership
Mining Industry Knowledge
Fleet Management Systems
Project Management
Technical Coaching
Operational Decision Making
Escalation Management
Resource Planning
Safety Compliance
Data Analysis
Software Support
Hardware Troubleshooting
Stakeholder Management
Performance Reporting

Visa sponsorship

Not detected in the job text

Keywords

Mining
Fleet Management
Client Services
Leadership
Project Management
PMP
PMI-ACP
Linux
Cisco
Database Administration
Microsoft Exchange
Jira
Technical Support
Safety
Operational Excellence
Supply Chain
R&D
Software Development
Hardware
Site-based Operations

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