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Added 22 mins ago
TU
Undergraduate Admissions Coordinator
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Analyzes and prepares reports summarizing complex information and admissions data to inform program priorities, reporting requirements, Senate Admissions Committee and other bodies as…
Added 22 mins ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
Drive High-Impact Business Transformation: Lead strategic engagements that go beyond traditional analytics, delivering enterprise-wide AI adoption, cloud-native data modernization, and…
Added 22 mins ago
ML
Engineering Manager
Maple Leaf Foods Inc
London, ON
- $122,000 to $172,000 CAD / year
- Part-time
The Engineering Manager leads a multidisciplinary team responsible for project engineering, process engineering, training systems and technical documentation, and engineering support for…
Added 22 mins ago
ML
FSQA Team Lead
Maple Leaf Foods Inc
ON · Hannon, ON
- $62,000 to $91,000 CAD / year
- Part-time
The FSQA Team Leader at the Heritage facility is responsible for ensuring the effective functioning of the food safety programs through task review, verification, and monitoring activities,…
Added 22 mins ago
X
Director SMB Digital Growth - B2B Payments
Xe.com
Canada
- Full-time
…growth leader who thrives on building scalable acquisition systems, leveraging data and automation, and translating innovative GTM strategies into measurable business…
Added 22 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
Lead commissioning, startup, testing, and validation activities for new and modified control systems.
Added 22 mins ago
Solutions Architect - Onsite
Mariner
Halifax, NS
Support integration initiatives involving enterprise applications, cloud platforms, ERP systems, data platforms, and third-party solutions.
Added 37 mins ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
We're looking for an IT Operations Lead who believes great IT is invisible: people get what they need, it just works, and it's secure without getting in anyone's way. You'll lead IT at a…
Added 52 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Works collaboratively with the Decision Support team to collect data from hospital systems to inform quality and patient safety issues.
Added 1 hour ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $195,000 CAD / year
- Full-time
- Remote
You'll lead a team of engineers who own features end to end: the APIs, data models, and services behind our LLM-based product, and the conversational interface people actually use. You're…
Added 1 hour ago
AC
Finance Director
Aston Carter
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Participate in testing, controls validation, data verification, and user acceptance testing for new and enhanced finance processes and systems.
Added 1 hour ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
holistic approach, where every team member is empowered to contribute, lead, and make a real-world impact.
Added 1 hour ago
FN
CTGT Home Visitor
First Nations University of Canada
Regina, SK
- Full-time
program. Working under the direction of the Caring Nest Team Lead, this role delivers individualized
Added 1 hour ago
PC
Mechanical Reliability & Asset Integrity Lead
Paladin Canada
Saskatoon, SK
- Full-time
This is a career defining opportunity for an experienced Mechanical Reliability & Asset Integrity Lead to help shape one of Canada's newest uranium mining operations from the ground up.
Added 1 hour ago
GM
Digital and Social Media Marketer
Gambit Media Lab
Vancouver, BC
- Contract
…specific training with at least some experience to join our team. We don’t just hire for tasks; we hire for outcomes. This role is for a performance-oriented marketer who wants to lead the…
Added 2 hours ago
NM
Fuel Lube Truck Operator
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 2 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
As a Principal IT Systems Architect focused on AI solutions, you will be a recognized internal expert responsible for the architecture, development, and deployment direction of sustainable…
Added 2 hours ago
LP
CPSAR Student Research Assistants
Lethbridge Polytechnic
Lethbridge, AB
- Internship
…content, including participant accounts, survey and interview data, and resource materials related to sexual violence and its impacts. We take the wellbeing of our team seriously.…
Added 2 hours ago
P
Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
If you enjoy solving complex infrastructure challenges, improving developer productivity, and building systems that make engineering teams more effective, we’d love for you to join our team.
Added 2 hours ago
D(
HR Advisor – Fixed-Term Until July 2028
DWF (Canada)
Toronto, ON
- Full-time
Ensure HR Data is kept up to date and accurate in HR systems.
Added 2 hours ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
Conduct regular analysis of resource utilization and sales team productivity, making data-driven decisions to optimize resource allocation.
Added 2 hours ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
Lead the development and continuous improvement of business processes supporting asset management functions, including capital planning, work management, and decision-support systems.
Added 2 hours ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics
Canada
- Full-time
We are seeking an analytics professional to join our team and leverage advanced data science techniques to solve complex business problems for our enterprise clients. In this role, you will:
Added 2 hours ago
MD
Parks and Trails Grants Specialist Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…assigned to this unit while supervising and mentoring the grant team, fostering a culture of professionalism, accountability, and excellence in grant administration. Provide direct…
Added 2 hours ago
MD
Statewide Fraud Controls Manager Enterprise Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Minnesota Management and Budget (MMB) is seeking a Statewide Fraud Controls Manager to lead statewide coordination of fraud control implementation, internal control governance, and…

Wenco (a Hitachi Construction Machinery subsidiary)

Client Services Manager

Richmond, BC, Canada

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

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Job details

Pay: Base salary of $120,000 - $140,000, commensurate with experience and qualifications.
Posting language: English
Posted: Oct 30, 2026

Original job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

About the role
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades. This is a leadership role. You will set clear expectations, hold people accountable for results, and build the capability of a distributed team across Canada and the US. You will also be the key link to Sales and Account Management, Product, R&D, Supply Chain and Global Services, so that our commitments to clients are delivered with discipline and confidence in complex, site-based mining environments.

What you will do

Lead and develop the North America Client Services team: set clear performance expectations, coach, give regular feedback and hold people accountable for getting things done
Identify development needs and capability gaps early, build training and growth plans, and develop the next generation of technical leaders
Lead with safety first: embed safety in every deployment, travel and site decision, and make sure our people go to site prepared
Own the quality of service delivery across the region, so that clients see high system availability and consistent, reliable support
Plan and direct resources at least three months ahead, resolve conflicts between projects and support demand, and raise resourcing issues early
Lead escalations to resolution, and drive root cause fixes with Product, R&D, Supply Chain and Global Services rather than managing symptoms
Make sound operational decisions, and delegate clear plans, to protect client satisfaction when it matters
Set the project governance for the region: plans, milestones and deliverables, and visibility of project health
Partner closely with Sales and Account Management on client support matters, and support the project plans behind RFPs and tenders
Define custom development requirements with Product Development and Technical Sales
Review performance through monthly reporting, including Jira case turnover and resource utilization, and act on what the data shows
Promote a strong, positive team environment, and brief and debrief the team around client visits

What you bring

8+ years of technical supervisory experience leading people and resources, with a proven record of building and holding teams accountable
Mining industry experience and credibility with site and operations leaders
Strong coaching skills and a track record of developing people into larger roles
4+ years of experience with fleet management products, hardware and software
Experience with remote site installations, upgrades and software support
Experience managing complex client escalations and high-pressure environments
Ability to influence and align stakeholders across Sales, Product, R&D, Supply Chain and Global Services
A computer technology background (for example Linux, Cisco, database administration, business systems analysis, Microsoft Exchange)
Excellent customer and people management skills, with strong written and verbal communication
Strong analytical and problem-solving skills, and the ability to manage priorities across projects and team members
Bachelor’s degree in any discipline, or equivalent relevant work experience
Project management certification (PMP, PMI-ACP or equivalent) is an asset

Travel: 10–30%, to client sites in North America and other regions as required.

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.
___

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

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More about this job

Responsibilities

Lead and develop the North America Client Services team while ensuring high system availability and consistent support for mining clients. Manage project governance, resource planning, and cross-functional collaboration with Product, R&D, and Sales departments.

Requirements

Requires 8+ years of technical supervisory experience and a strong background in the mining industry or fleet management systems. Candidates should possess excellent coaching skills, experience with remote site installations, and a bachelor's degree or equivalent work experience.

Skills

Team Leadership
Mining Industry Knowledge
Fleet Management Systems
Project Management
Technical Coaching
Operational Decision Making
Escalation Management
Resource Planning
Safety Compliance
Data Analysis
Software Support
Hardware Troubleshooting
Stakeholder Management
Performance Reporting

Visa sponsorship

Not detected in the job text

Keywords

Mining
Fleet Management
Client Services
Leadership
Project Management
PMP
PMI-ACP
Linux
Cisco
Database Administration
Microsoft Exchange
Jira
Technical Support
Safety
Operational Excellence
Supply Chain
R&D
Software Development
Hardware
Site-based Operations

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