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Wenco (a Hitachi Construction Machinery subsidiary)

Client Services Manager

Richmond, BC, Canada

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

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Job details

Pay: Base salary of $120,000 - $140,000, commensurate with experience and qualifications.
Posting language: English
Posted: Oct 30, 2026

Original job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

About the role
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades. This is a leadership role. You will set clear expectations, hold people accountable for results, and build the capability of a distributed team across Canada and the US. You will also be the key link to Sales and Account Management, Product, R&D, Supply Chain and Global Services, so that our commitments to clients are delivered with discipline and confidence in complex, site-based mining environments.

What you will do

Lead and develop the North America Client Services team: set clear performance expectations, coach, give regular feedback and hold people accountable for getting things done
Identify development needs and capability gaps early, build training and growth plans, and develop the next generation of technical leaders
Lead with safety first: embed safety in every deployment, travel and site decision, and make sure our people go to site prepared
Own the quality of service delivery across the region, so that clients see high system availability and consistent, reliable support
Plan and direct resources at least three months ahead, resolve conflicts between projects and support demand, and raise resourcing issues early
Lead escalations to resolution, and drive root cause fixes with Product, R&D, Supply Chain and Global Services rather than managing symptoms
Make sound operational decisions, and delegate clear plans, to protect client satisfaction when it matters
Set the project governance for the region: plans, milestones and deliverables, and visibility of project health
Partner closely with Sales and Account Management on client support matters, and support the project plans behind RFPs and tenders
Define custom development requirements with Product Development and Technical Sales
Review performance through monthly reporting, including Jira case turnover and resource utilization, and act on what the data shows
Promote a strong, positive team environment, and brief and debrief the team around client visits

What you bring

8+ years of technical supervisory experience leading people and resources, with a proven record of building and holding teams accountable
Mining industry experience and credibility with site and operations leaders
Strong coaching skills and a track record of developing people into larger roles
4+ years of experience with fleet management products, hardware and software
Experience with remote site installations, upgrades and software support
Experience managing complex client escalations and high-pressure environments
Ability to influence and align stakeholders across Sales, Product, R&D, Supply Chain and Global Services
A computer technology background (for example Linux, Cisco, database administration, business systems analysis, Microsoft Exchange)
Excellent customer and people management skills, with strong written and verbal communication
Strong analytical and problem-solving skills, and the ability to manage priorities across projects and team members
Bachelor’s degree in any discipline, or equivalent relevant work experience
Project management certification (PMP, PMI-ACP or equivalent) is an asset

Travel: 10–30%, to client sites in North America and other regions as required.

Base salary of $120,000 - $140,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.
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As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

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More about this job

Responsibilities

Lead and develop the North America Client Services team while ensuring high system availability and consistent support for mining clients. Manage project governance, resource planning, and cross-functional collaboration with Product, R&D, and Sales departments.

Requirements

Requires 8+ years of technical supervisory experience and a strong background in the mining industry or fleet management systems. Candidates should possess excellent coaching skills, experience with remote site installations, and a bachelor's degree or equivalent work experience.

Skills

Team Leadership
Mining Industry Knowledge
Fleet Management Systems
Project Management
Technical Coaching
Operational Decision Making
Escalation Management
Resource Planning
Safety Compliance
Data Analysis
Software Support
Hardware Troubleshooting
Stakeholder Management
Performance Reporting

Visa sponsorship

Not detected in the job text

Keywords

Mining
Fleet Management
Client Services
Leadership
Project Management
PMP
PMI-ACP
Linux
Cisco
Database Administration
Microsoft Exchange
Jira
Technical Support
Safety
Operational Excellence
Supply Chain
R&D
Software Development
Hardware
Site-based Operations

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