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Added 1 hour ago
PI
Senior Business Analyst - Investment/Asset Management
PICTON Investments
Toronto, ON
- Full-time
PICTON Investments is seeking a seasoned Senior Business Analyst to bridge business needs with technology solutions across our investment management platform. In this role, you will partner…
Added 2 hours ago
TI
Data Quality Analyst
Transportation Investment Corporation
Vancouver, BC
- $83,000 to $114,000 CAD / year
- Full-time
The Data Quality Analyst is responsible for ensuring the accuracy, reliability and consistency of information classified by organizational business processes using a structured taxonomy.…
Added 3 hours ago
P
Business Relationship Manager/Analyst
Prosum
Calgary, AB
- Full-time
Work with international business and IT teams to support system standardization, financial process improvements, and ongoing technology initiatives.
Added 4 hours ago
A
Senior Mechanical Engineer – Mines and Ports
AECOM
Sudbury, ON · Calgary, Alberta
- $145,000 to $195,000 CAD / year
- Full-time
Conduct site visits to assess existing systems, gather data, and provide hands-on support during project execution in both surface and underground environments.
Added 4 hours ago
F饭
Marketing Business Systems Analyst
Fantuan 饭团
Toronto, ON
- Full-time
Troubleshoot system-related issues and provide ongoing support to improve marketing operations and user experience.
Added 4 hours ago
PS
Senior Analyst, Data Delivery and Enablement (Data Management)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
…data required for operations, and manages relationships with technology vendors. BOSE also plays a key role in operational readiness, go-live support, and the ongoing evolution of the…
Added 4 hours ago
MI
Store Automated Ordering Replenishment Analyst
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Support process enhancements, new technology implementations, and innovation initiatives that improve inventory productivity, operational efficiency, and replenishment performance.
Added 4 hours ago
R
Manager Technology - Eagle Product Consultant
Raise
Toronto, ON
- Full-time
The Manager, Technology – Eagle Product Consultant with deep investment accounting expertise and hands-on experience in Eagle platform development, configuration, and support. In this role,…
Added 4 hours ago
CG
Jr Sales Operations Analyst
Calian Group
Canada
- Full-time
We are looking for a Junior Sales Operations Analyst to join Calian’s growing Sales Operations and Compensation team. This entry-level opportunity is ideal for someone who is…
Added 4 hours ago
HG
Business Systems Analyst (AI and Automation)
Hypertec Group
QC · St-Laurent, QC
- Full-time
Join a global company shaping the future with technology that drives lasting impact.
Added 4 hours ago
HG
Senior Product Owner, AI
Hypertec Group
QC · St-Laurent, QC
- Full-time
Join a global company shaping the future with technology that drives lasting impact.
Added 4 hours ago
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Analyst II, BI
BonLook
AB · Calgary, AB
- Full-time
Join our team as a Business Intelligence Analyst II! In this role you’ll drive informed decision-making through proficient data analysis and preparation. Enhance accessibility and usability…
Added 4 hours ago
A
Senior Mechanical Engineer – Mines and Ports
AECOM
Markham, ON · Calgary, Alberta
- $150,000 to $220,000 CAD / year
- Full-time
Conduct site visits to assess existing systems, gather data, and provide hands-on support during project execution in both surface and underground environments.
Added 5 hours ago
KC
Database Analyst
Keyano College
Fort McMurray, AB
- Full-time
Keyano College’s Information Technology Services Department is currently seeking a Database Analyst to join their dynamic team. The Database Analyst’s role is to design, install, and…
Added 5 hours ago
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Global Equity Derivatives Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…individuals who provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD…
Added 5 hours ago
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Business Analyst - Private Equity Valuations
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Business Analyst - Private Equity Valuations
Added 5 hours ago
FC
Planificateur de projet
FOP Consultants
Montreal, QC
- Full-time
…FOP Consultants is looking for a senior IT project management analyst (PCO) motivated to carry out mandates. The main missions will be to support the planning, monitoring and control of IT…
Added 5 hours ago
LV
DATA ANALYST-EN
La Vie En Rose
Montreal, QC
- Full-time
As a Data Analyst, you will play a central role in strategic business intelligence projects. In addition to providing guidance to various business units, you will be responsible for…
Added 5 hours ago
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Salesforce QA Analyst
Collabera
AB · Edmonton, AB
- $50 to $60 USD / hour
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Company is seeking an experienced QA Analyst to support its Transaction Dispute Management project, focused on implementing Visa Debit Disputes and Visa Debit Fraud intake processes within…
Added 5 hours ago
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Analyst II, BI
FYidoctors
Calgary, AB
- Full-time
Join our team as a Business Intelligence Analyst II! In this role you’ll drive informed decision-making through proficient data analysis and preparation. Enhance accessibility and usability…
Added 5 hours ago
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Advancement Analyst
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
The Advancement Analyst provides support to University Advancement (UA), namely in areas related to performance tracking, value for money analyses, benchmarking, trend monitoring…
Added 5 hours ago
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Product Owner, Product management
Desjardins
Montreal, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 5 hours ago
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Data Analyst
Cardinal Health Canada
Concord, ON
- Full-time
We are seeking a highly analytical, business-oriented Data Analyst to transform complex data into actionable insights that support strategic and operational decision-making. The ideal…
Added 5 hours ago
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Data Analyst
Cardinal Health Canada
Concord, ON
- Full-time
We are seeking a highly analytical, business-oriented Data Analyst to transform complex data into actionable insights that support strategic and operational decision-making. The ideal…
Added 5 hours ago
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Business Analyst Manager
Trisura
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- Full-time
Trisura is seeking a Business Analyst Manager to lead and grow our Business Analyst function within the Enterprise PMO. This role is responsible for setting the standard for requirements…

Wenco International Mining Systems

Senior Field Services Analyst

Vancouver, BC, Canada
Greater Vancouver, BC, Canada

Base salary of $110,000 - $130,000, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Base salary of $110,000 - $130,000, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

Reporting to the Client Services Manager, North America, the Senior Field Services Analyst leads complex and higher-risk field work across Wenco's hardware, network and software systems, at client mine sites and remotely. The role combines advanced hands-on field capability with the judgement to set a standard and carry it across sites.

The role is central to new product introductions and early deployments. It establishes the installation baseline that support depends on, provides Wenco's field presence while a new system stabilises, and builds the procedures, as-built standards, troubleshooting guides and training material that Client Services relies on afterwards.

Key Deliverables and Responsibilities

Field leadership

Lead installation, commissioning and verification on new deployments, including complex and non-standard installs
Establish and verify the installation baseline at each new site: installed to standard, as-builts recorded, QA check completed, and the unit running clean before it is handed to operators
Perform advanced root cause analysis across hardware, network and software faults, and apply repeatable methods across a range of fleet vehicles
Lead implementations and upgrades of hardware and networking to Wenco standards
Carry a consistent standard across sites rather than site-by-site variation

Deployment quality and knowledge

Provide Wenco's field presence during new deployments: follow the system in real use and feed findings back to product and engineering teams
Build the installation procedures, as-built standards, troubleshooting guides and training material Client Services depends on after handover
Contribute to product documentation and to the improvement of field processes and standards

Support, client and team

Resolve software, hardware and network issues; escalate only genuinely complex cases, with complete documentation
Deliver client training on system use, administration, and the Wenco support and RMA process
Represent Wenco on site as a single point of contact, handling escalations and building long-term working relationships with client personnel
Mentor Field Services Analysts on installation methods, product depth and systematic troubleshooting, and support onboarding of new team members
Work within and reinforce Wenco's quality-managed support and escalation process

Experience and Knowledge

5–10 years across hardware installation or field services and technical software support, in mining, industrial technology or a related environment
Diploma or degree in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline; or equivalent practical experience
Advanced experience installing, commissioning and troubleshooting rugged computers, radios, GPS antennas and cabling on heavy or light equipment
Advanced knowledge of networking, radio and LTE connectivity, GNSS including RTK, and electrical fault-finding
Windows and Windows Server environments, virtual machines, and database operations (SQL); real-time software systems
Experience commissioning or supporting new technology in the field, where procedures are still being written, is highly valued
Mining experience required or strongly preferred; exposure to fleet management systems highly valued
Valid driver's licence and valid passport; able to travel to remote and northern sites
French language capability is preferred, though not required, for work at French-speaking client sites in Canada

Skills and Abilities

Strong technical judgement across hardware and software, and the ability to separate a product fault from an installation or network fault
Disciplined documentation: able to turn field experience into procedure others can follow
Credible and calm with clients under pressure, including at supervisor and management level
Mentors effectively and raises the capability of the people around them
Comfortable working in remote locations and extreme conditions, including underground environments, and able to lead work on site

Travel: Extensive (up to 80%). Active mine sites across North America, including remote and northern operations; international travel as required.

Base salary of $110,000 - $130,000, commensurate with experience and qualifications.

Applications close Monday, October 12, 2026, at 11:59 p.m.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.

___

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

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More about this job

Responsibilities

Lead complex field installations, commissioning, verification, upgrades, and troubleshooting across hardware, networking, and software systems at client mine sites. Establish consistent deployment standards and documentation, support new product deployments, train and mentor clients and colleagues, and serve as Wenco’s on-site client contact.

Requirements

Candidates need 5–10 years of relevant field services, hardware installation, or technical software support experience, with mining experience required or strongly preferred. A relevant diploma or degree, advanced knowledge of rugged computing, networking, GNSS, electrical troubleshooting, Windows environments, virtual machines, and SQL, plus a valid driver’s licence and passport and willingness to travel extensively, are required.

Skills

Field Services
Hardware Installation
System Commissioning
Root Cause Analysis
Network Troubleshooting
Radio and LTE Connectivity
GNSS and RTK
Electrical Fault-Finding
Windows Server
Virtual Machines
SQL Database Operations
Fleet Management Systems
Technical Documentation
Client Training
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Mining
Fleet Management Systems
Field Services
Hardware Installation
System Commissioning
System Verification
New Product Deployment
Root Cause Analysis
Rugged Computers
Radios
GPS Antennas
Cabling
Networking
LTE Connectivity
GNSS
RTK
Electrical Fault-Finding
Windows
Windows Server
Virtual Machines
SQL
Real-Time Software Systems
Installation Standards
As-Built Documentation
Troubleshooting Guides
Client Training
Quality Management
Escalation Processes
Remote Mine Sites
Product Documentation

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