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Wenco International Mining Systems

Senior Field Services Analyst

Vancouver, BC, Canada
Greater Vancouver, BC, Canada

Base salary of $110,000 - $130,000, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Base salary of $110,000 - $130,000, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

Reporting to the Client Services Manager, North America, the Senior Field Services Analyst leads complex and higher-risk field work across Wenco's hardware, network and software systems, at client mine sites and remotely. The role combines advanced hands-on field capability with the judgement to set a standard and carry it across sites.

The role is central to new product introductions and early deployments. It establishes the installation baseline that support depends on, provides Wenco's field presence while a new system stabilises, and builds the procedures, as-built standards, troubleshooting guides and training material that Client Services relies on afterwards.

Key Deliverables and Responsibilities

Field leadership

Lead installation, commissioning and verification on new deployments, including complex and non-standard installs
Establish and verify the installation baseline at each new site: installed to standard, as-builts recorded, QA check completed, and the unit running clean before it is handed to operators
Perform advanced root cause analysis across hardware, network and software faults, and apply repeatable methods across a range of fleet vehicles
Lead implementations and upgrades of hardware and networking to Wenco standards
Carry a consistent standard across sites rather than site-by-site variation

Deployment quality and knowledge

Provide Wenco's field presence during new deployments: follow the system in real use and feed findings back to product and engineering teams
Build the installation procedures, as-built standards, troubleshooting guides and training material Client Services depends on after handover
Contribute to product documentation and to the improvement of field processes and standards

Support, client and team

Resolve software, hardware and network issues; escalate only genuinely complex cases, with complete documentation
Deliver client training on system use, administration, and the Wenco support and RMA process
Represent Wenco on site as a single point of contact, handling escalations and building long-term working relationships with client personnel
Mentor Field Services Analysts on installation methods, product depth and systematic troubleshooting, and support onboarding of new team members
Work within and reinforce Wenco's quality-managed support and escalation process

Experience and Knowledge

5–10 years across hardware installation or field services and technical software support, in mining, industrial technology or a related environment
Diploma or degree in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline; or equivalent practical experience
Advanced experience installing, commissioning and troubleshooting rugged computers, radios, GPS antennas and cabling on heavy or light equipment
Advanced knowledge of networking, radio and LTE connectivity, GNSS including RTK, and electrical fault-finding
Windows and Windows Server environments, virtual machines, and database operations (SQL); real-time software systems
Experience commissioning or supporting new technology in the field, where procedures are still being written, is highly valued
Mining experience required or strongly preferred; exposure to fleet management systems highly valued
Valid driver's licence and valid passport; able to travel to remote and northern sites
French language capability is preferred, though not required, for work at French-speaking client sites in Canada

Skills and Abilities

Strong technical judgement across hardware and software, and the ability to separate a product fault from an installation or network fault
Disciplined documentation: able to turn field experience into procedure others can follow
Credible and calm with clients under pressure, including at supervisor and management level
Mentors effectively and raises the capability of the people around them
Comfortable working in remote locations and extreme conditions, including underground environments, and able to lead work on site

Travel: Extensive (up to 80%). Active mine sites across North America, including remote and northern operations; international travel as required.

Base salary of $110,000 - $130,000, commensurate with experience and qualifications.

Applications close Monday, October 12, 2026, at 11:59 p.m.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.

___

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

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More about this job

Responsibilities

Lead complex field installations, commissioning, verification, upgrades, and troubleshooting across hardware, networking, and software systems at client mine sites. Establish consistent deployment standards and documentation, support new product deployments, train and mentor clients and colleagues, and serve as Wenco’s on-site client contact.

Requirements

Candidates need 5–10 years of relevant field services, hardware installation, or technical software support experience, with mining experience required or strongly preferred. A relevant diploma or degree, advanced knowledge of rugged computing, networking, GNSS, electrical troubleshooting, Windows environments, virtual machines, and SQL, plus a valid driver’s licence and passport and willingness to travel extensively, are required.

Skills

Field Services
Hardware Installation
System Commissioning
Root Cause Analysis
Network Troubleshooting
Radio and LTE Connectivity
GNSS and RTK
Electrical Fault-Finding
Windows Server
Virtual Machines
SQL Database Operations
Fleet Management Systems
Technical Documentation
Client Training
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Mining
Fleet Management Systems
Field Services
Hardware Installation
System Commissioning
System Verification
New Product Deployment
Root Cause Analysis
Rugged Computers
Radios
GPS Antennas
Cabling
Networking
LTE Connectivity
GNSS
RTK
Electrical Fault-Finding
Windows
Windows Server
Virtual Machines
SQL
Real-Time Software Systems
Installation Standards
As-Built Documentation
Troubleshooting Guides
Client Training
Quality Management
Escalation Processes
Remote Mine Sites
Product Documentation

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