Jobs in Canada

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Added 11 mins ago
GC
Senior Community Manager
Game Companies
Vancouver, BC
- Full-time
Reporting to the Lead Community Manager, the Senior Community Manager will be one of the voices and faces of our flagship game Marvel Contest of Champions. They will be responsible for…
Added 11 mins ago
AS
Credit Analyst
AgileGrid Solutions
Canada
- Full-time
Slegg Building Materials is seeking a detail-oriented Credit Analyst to join its Nanaimo team. Reporting to the Credit Manager, you will focus on key customer accounts while supporting the…
Added 26 mins ago
W
(CAN) Customer Service Manager
Walmart
Edson, AB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 56 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Edson, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 56 mins ago
PL
Receiving Attendant
Pomeroy Lodging
Canmore, AB
- Full-time
Includes but not limited to receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports.
Added 56 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Whitehorse, YT
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 56 mins ago
WC
(CAN) Caissier
Walmart Canada
Val-d'Or, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 56 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 56 mins ago
WC
(CAN) Day Remodel Associate (Temp)
Walmart Canada
Hamilton, ON
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 56 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 56 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Sarnia, ON
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 56 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Steinbach, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 56 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Hamilton, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 56 mins ago
WC
Overnight Assistant Manager
Walmart Canada
Fort McMurray, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 56 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Waterloo, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 56 mins ago
WC
(CAN) Day Remodel Associate (Temp)
Walmart Canada
Hamilton, ON
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 56 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Duncan, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 56 mins ago
WC
(CAN) Cashier
Walmart Canada
Surrey, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 56 mins ago
WC
(CAN) Associé de nuit, rénovation
Walmart Canada
Montreal, QC
- Contract
Position Summary...An overnight remodel associate works with the Overnight Remodel Manager to establish standards in newly renovated departments. They complete modulars, ensure high-ticket…
Added 56 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Kirkland, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 56 mins ago
PL
Receiving Attendant
Pomeroy Lodging
Calgary, AB
- Full-time
Includes but not limited to receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports.
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Whitehorse, YT
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 2 hours ago
WC
(CAN) Associé de nuit, rénovation
Wal-Mart Canada Corp
Québec, QC
- Full-time
An overnight remodel associate works with the Overnight Remodel Manager to establish standards in newly renovated departments. They complete modulars, ensure high-ticket merchandise is…
Added 2 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering

Wendy's

Associate Franchise Operations Manager (Quebec)

QC, Canada

Apply on wendys-careers.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 3 years’ experience with increasing responsibility in operations management
Posting language: English
Posted: Oct 5, 2026

Original job description

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

This role provides operational expertise and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets. This role manages a smaller portfolio than the FOM position and may report directly into this role. This role will support Franchisees/Countries with up to 8 entities and will support a FOM/Region Director on Franchisees/Countries with larger footprint seeking guidance and support from the FOM where needed.

Ensures focus on Wendy’s brand reputation by driving operational performance and overall customer satisfaction in all restaurants as assigned. Enforces and executes brand protection protocol and partners with franchisees to resolve issues.

Effectively utilizes data from restaurant audits, sales reports and other sources of insight to align objectives with franchisees and achieve business goals. Builds actionable “battle plans & lead profitability roadmaps” that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the marketplace.

The Franchise Operations Associate is knowledgeable of the training needs of the organization. Provides feedback to franchise training manager to conduct the classes needed. Partners with Franchisee to build their own centers of “Operational Excellence” that will help them strengthen their organization.

Responsibilities

Operational Excellence – On an ongoing basis conduct restaurant evaluation with franchisee operators with support and direction from the FOM to assess performance on Wendy’s brand standards and then support to make improvements. Coach, teach and expect Franchise Head of operations to implement Wendy’s core operating systems like open, midday and closing flow chart, bin charts, daily operations plans, VTA’s posted, etc. to build a culture of operational pride and excellence. Detailed walk thru to ensure food safety standards are being upheld and if need be escalated to Operations Director. Review Food Safety audit data from 3rd party to provide feedback and appropriate escalation against any risk factors or failures related to food safety, sanitation and pest control.

Country Performance and Management – Supports strategic franchise and country level planning with the support of the FOM/Region Director to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans and enhanced facilities. Supports franchisee leaders and coaches on operational performance and measures seeking guidance from FOM when needed (Markets <10 restaurants)

Franchise Engagement and Performance Management – Support evaluation of individual franchise engagement, customer culture, business plan quality & business reviews and provide guidance for improving overall effectiveness. Benchmarks and uses data (Audits, VOC, Financials, etc.) to support strategic planning with franchise partners that drives customer count growth and operational excellence. Seeks support from FOM/Director to gain traction with individual franchisees where needed.

Organizational Focus/Training - Evaluates and drives individual franchisee operations excellence, as measured by customer feedback and internal evaluations. Work with franchise training manager to conduct needed training classes (Shift Manager/ GM classes) and roll out of operations initiatives to ensure the organization is actively working on growth and development of people. Ensure effective training occurs for new initiatives & products to drive customer loyalty. Conducts Training Restaurant Certifications and Development days with the Franchise District Managers and Director of operations.

Development/Restaurant Growth - Work closely with regional FOMs and development teams to activate and support plans for franchisees to grow their footprint.

Education: High School Diploma/GED

Travel: 60%

Pay Range: CAD 85,000.00 - CAD 145,000.00 Annually

What we expect from you

Bachelors in Operations, Business Markets and Management, Finance, Supply Chain or related field is preferred
Minimum 3 years’ experience with increasing responsibility in operations management
Experience in franchise-related role, including multi-unit operations experience
Ability to support, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
Natural capacity to quickly establish and build effective relationships across the organization
Demonstrated strategic thinking capabilities and ability to support growth and change initiatives
Proven operating skills, financial and marketing acumen
Established communication skills; has the ability to influence, engage and motivate people
Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership
High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions
Proficient in English and French (written and spoken)

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs.

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

Apply on wendys-careers.com About employer

More about this job

Responsibilities

The Associate Franchise Operations Manager at Wendy's will visit franchise restaurants to evaluate performance against brand standards and coach franchisee operators to improve. They will review audit and food safety data, build operational plans with franchisees, and support training and restaurant growth in Quebec.

Requirements

Wendy's needs at least 3 years of operations management experience with increasing responsibility, ideally in multi-unit franchise operations. Candidates must be fluent in English and French, strong at influencing diverse stakeholders, and comfortable with financial and marketing analysis.

Skills

Franchise management
Multi-unit operations
Food safety oversight
Restaurant audits
Brand standards compliance
Franchisee coaching
Operational excellence
Training program delivery
Financial acumen
Marketing acumen
Data analysis
Business planning
Stakeholder management
Relationship building
Strategic thinking
Communication and influence
Decision making
Bilingual English and French
Quick service restaurant
Performance management
Development and growth planning

Benefits

Annual performance bonus

Keywords

franchise operations
multi-unit operations
restaurant operations
operations management
franchise management
food safety
brand standards
restaurant audits
franchisee coaching
operational excellence
training
business reviews
P&L analysis
quick service restaurant
QSR
field operations
travel
bilingual English French
Quebec
restaurant growth

Perks

Performance bonus

Languages

English
French

Seniority

Mid level

Fields of study

Operations
Business Management
Finance
Supply Chain

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Work requirements

Jobs in Canada