Shift Supervisor

What you'll do

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the essential responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide excellent customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Midday, and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through's to ensure the restaurant is ready to open/close, and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate, and delegate operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer."
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the restaurant's profitability.
• Follow up and ensure resolution of guest-related issues as needed.

What you can expect

• Competitive wages
• On the job training
• Incentive programs
• Discounted food and drink while working
• Health and dental benefits for qualifying employees

• Advancement opportunities at the restaurant, operations, and head office level

• Opportunities to receive training and development in food safety and health and safety
• Planning on moving, but don't want to lose your seniority or look for a new job? With 16 and growing locations, we may be able to find a unique fit for you, whether you are relocating for personal, educational, or work reasons.

What we expect from you

• Friendly and outgoing
• Flexible schedule
• Minimum 1-3 years of experience in a supervisory position
• Past quick-serve restaurant experience is an asset

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.