Technicien(ne) Support Informatique
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Company Description
Wepoint is the architect of major transformations for businesses and public sector organizations.
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.
In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.
What We Are Looking For
COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE
Do these words resonate with you? They are our company values.
At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.
At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients - this is what we expect from our future colleagues.
Description du poste
- Minimum of 3 weeks of vacation starting from the first year;
- Comprehensive group insurance with a generous employer contribution;
- Employer contribution to a group RRSP;
- Full remote work flexibility: Hybrid, Remote, or On-site;
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
- Annual IT equipment budget;
- A balanced work environment with flexible working hours;
- Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
- An international community of experts ready to share their knowledge;
- A company culture focused on individuals’ needs and their belonging to a strong community.
#tech&security
Permis CNESST : AP-2504754, AP-2504755, AR-2504756
Read the full bilingual original
Company Description
Wepoint is the architect of major transformations for businesses and public sector organizations.
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.
In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.
What We Are Looking For
COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE
Do these words resonate with you? They are our company values.
At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.
At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients - this is what we expect from our future colleagues.
Description du poste
Nous sommes à la recherche d'un(e) technicien(ne) support informatique pour rejoindre notre équipe.
Responsabilités
- Agir comme premier niveau de support pour le centre d’assistance;
- Comprendre, diagnostiquer et résoudre la plupart des incidents au premier contact et de manière indépendante;
- Participer à la résolution des problèmes affectant les applications et systèmes liés à la production ainsi que les problèmes techniques tout en prenant compte du risque et l’impact sur les opérations;
- Participe activement dans la résolution de billets complexes;
- Gérer l'installation et la configuration des postes de travail d’utilisateurs et des logiciels;
- Capacité de s’adapter facilement aux nouveaux environnements de travail dans un contexte de grande entreprise;
- Améliorer les niveaux de services et la satisfaction des usagers en identifiant et en recommandant des opportunités pour optimiser les processus en place.
Qualifications
- Connaissances avancées des environnements Windows, Microsoft Office et les outils d’administration;
- Connaissance de la solution SCCM;
- Connaissance des environnements de type VDI et Citrix VMware;
- Connaissance de l’outil de billetterie Service Now (atout);
- Habilité à rédiger et maintenir de la documentation et procédures techniques dans un contexte de base de connaissance centralisé;
- Excellentes aptitudes en communication (orale et écrite) en français et en anglais. L'anglais est requis car le poste demande de communiquer avec des clients et des partenaires situés à l'extérieur du Québec.
Seuls les candidat(es) légalement autorisés(ées) à travailler pour tout employeur au Canada seront considérés(ées).
Wepoint Benefits
- Minimum of 3 weeks of vacation starting from the first year;
- Comprehensive group insurance with a generous employer contribution;
- Employer contribution to a group RRSP;
- Full remote work flexibility: Hybrid, Remote, or On-site;
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
- Annual IT equipment budget;
- A balanced work environment with flexible working hours;
- Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
- An international community of experts ready to share their knowledge;
- A company culture focused on individuals’ needs and their belonging to a strong community.
#tech&security
Permis CNESST : AP-2504754, AP-2504755, AR-2504756
More about this job
Responsibilities
Provide first-level help desk support, independently diagnose and resolve incidents, and contribute to complex issues affecting production applications and systems. Install and configure user workstations and software, while identifying process improvements that enhance service levels and user satisfaction.
Requirements
Candidates should have advanced knowledge of Windows, Microsoft Office, and administration tools, along with familiarity with SCCM and VDI environments such as Citrix and VMware; ServiceNow is an asset. Strong written and verbal communication in French and English is required, as is the ability to create and maintain technical documentation; candidates must be legally authorized to work for any employer in Canada.
Skills
- Windows
- Microsoft Office
- IT Administration Tools
- SCCM
- VDI
- Citrix
- VMware
- ServiceNow
- Incident Diagnosis and Resolution
- First-Level Technical Support
- Workstation Installation and Configuration
- Software Installation and Configuration
- Technical Documentation
- Knowledge Base Management
- French Communication
- English Communication
Benefits
- At Least 3 Weeks of Vacation Starting in the First Year
- Comprehensive Group Insurance
- Employer Contribution to Group RRSP
- Flexible Remote Work Options
- Annual IT Equipment Budget
- Flexible Working Hours
- Training and Certifications
- Online and In-Person Learning
- International Community of Experts
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Help Desk
- IT Support
- Incident Management
- Incident Diagnosis
- Production Systems
- Production Applications
- Windows
- Microsoft Office
- Administration Tools
- SCCM
- VDI
- Citrix
- VMware
- ServiceNow
- Workstation Configuration
- Software Configuration
- Technical Documentation
- Knowledge Base
- Service Levels
- User Satisfaction
- Process Optimization
- French
- English