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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 10 mins ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
…works closely with Procurement, Engineering and the Service Delivery team, in addition to other internal departments; while also liaising with external organizations including suppliers,…
Added 10 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
Identify potential planning opportunities, risks, and issues and bring them forward to the appropriate Manager or Partner.
Added 10 mins ago
W
Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
We are seeking an accomplished and highly effective Senior Project Manager to oversee the planning, execution, and closure of large, complex capital projects valued over 1Billion across our…
Added 10 mins ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 10 mins ago
V
Specialist, Data Developer
Vale
Canada
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 25 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Reporting to the assigned Supervisor the Director, Supportive Housing Delivery supports service delivery of Supportive Housing programs and operations in the assigned region and assists the…
Added 25 mins ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
…multi-provincial payroll operations. Reporting to the Senior Manager, Payroll, you will play a key role in ensuring accurate and compliant payroll delivery while driving process…
Added 25 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 25 mins ago
CO
Financial Analyst - Regular Full-Time
City of Oshawa
Oshawa, ON
- Full-time
Regular Full-Time Infrastructure Delivery Project Manager - City of Oshawa
Added 25 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The physiotherapist works under the supervision of a CZ Manager and is a member of the interdisciplinary Seniors Care Team responsible for providing service to seniors >65 years of age in…
Added 25 mins ago
NS
Rehabilitation Assistant - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The Rehabilitation Assistant works under the direction of the Manager, and supervision of the Physiotherapist and Occupational Therapist. The Rehabilitation Assistant works as an active…
Added 25 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Help the team scale delivery without losing speed by establishing better patterns, defaults, and maintainability standards
Added 40 mins ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 40 mins ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Lead end-to-end delivery of multiple concurrent projects/programs, owning scope, schedule, budget, quality, risk, and successful client outcomes.
Added 40 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 40 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Help the team scale delivery without losing speed by establishing better patterns, defaults, and maintainability standards
Added 40 mins ago
L
Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Lightworks is hiring a Principal Product Manager to work within the AI Consortium (AIC) for our Head of Engineering, alongside AI Consortium members. The AIC is developing several projects,…
Added 54 mins ago
IH
Clinical Practice Educator | Medical
Interior Health Authority
Kelowna, BC
- Part-time
The Clinical Practice Educator (CPE) provides leadership in the delivery of nursing education and instruction to staff and patients/clients based on adult education principles and…
Added 54 mins ago
IH
Clinical Practice Educator | Post-Anesthetic Recovery / Perioperative
Interior Health Authority
Cranbrook, BC
- Part-time
The Clinical Practice Educator (CPE) provides leadership in the delivery of nursing education and instruction to staff and patients/clients based on adult education principles and…
Added 54 mins ago
IH
Clinical Specialist | Home Health
Interior Health Authority
Kelowna, BC
- Full-time
…described person-centered benefit and high quality service delivery. This includes the regional guidance and development of clinical decision support tools, clinical operational standards,…
Added 54 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 54 mins ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Procurement Manager to lead sourcing, purchasing, supplier management, and procurement strategy initiatives for a growing manufacturing organization. This…
Added 54 mins ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Location: Remote/Hybrid- Vancouver, BC (Candidates MUST reside in the Vancouver Metropolitan area)Employment Type Full Time Permanent Reports to: Manager, Process Engineering
Added 55 mins ago
AF
Environmental, Social and Governance (ESG) Co-op
Agri Foods
Burnaby, BC
- Full-time
Collaborate with employees, consultants, vendors, and research partners to support project delivery.
Added 55 mins ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
Draft project quotes, enter delivery orders, place special orders, and assist in purchasing.

Wesco

Associate Manager - Customer Service North America

12102 97 Ave, Grande Prairie, AB, T8W 0J7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests.

Responsibilities:

Ensuring department goals are successfully met or exceeded
Ensures compliance to policies and procedures
Develops and monitors appropriate measures for customer service performance, which may include service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity; oversees processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency
Manages a team of typically no more than 10 direct/indirect reports and / or has no Regional hub or distribution center responsibilities and no operations PNL
Works with Inside Sales in handling of order management, quotations, expediting shipments, providing price and delivery information
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly
Develops, nurtures, and grows a focused and motivated team of employees with common goals and a strong sense of interdependence for success; ensures employees are trained in all activities related to the system and job functions
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and diversity
Depending on location, may be responsible for the building operation and maintenance (including all service contracts and IT support), as well as all physical assets at the location; maintain the location areas (counter, office, and warehouse) in a 6S state
Depending on location, may conduct inventory control procedures
May lead and/or support corporate or regional LEAN initiatives, applying kaizen methodology to location processes and operations

Qualifications:

High School Degree or equivalent required; Bachelor's Degree preferred
4 years of experience in the customer service field
2 years of supervisory or management experience
4 years of required of purchasing MRO/Indirect material experience
4 years of required of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR
Business and management principles involved in strategic planning, resource allocation, and production methods
Principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build strong business relationships with other functional areas to best support mutual objectives
Strong problem-solving skills and ability to analyze workflow and processes in order to provide excellent service to internal and external customers
Knowledge of purchasing and inventory concepts, practices and procedures
Excellent written and verbal communication and negotiation skills
Strong computer skills including purchasing and inventory management systems, programs and reports
Ability to effectively prioritize and execute tasks
Adept at conducting research into project-related issues and products
Ability to learn, understand, and apply new technologies
Ability to travel up to 25%

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Manager oversees sales operational activities, including order management, quoting, and fulfillment to ensure high service quality. They are responsible for managing a team of up to 10 employees, monitoring service metrics, and driving process improvements within the branch.

Requirements

Candidates must have at least 4 years of customer service experience, 2 years of supervisory experience, and 4 years of purchasing or order processing experience. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Order management
Customer service
Team leadership
Sales operations
Inventory control
Problem-solving
Negotiation
Workflow analysis
Purchasing
Lean initiatives
Kaizen methodology
Communication
Strategic planning
Resource allocation
Data analysis

Benefits

Paid time off
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Bonus plan
Sales incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Order management
Customer service
Sales operations
Inventory control
Purchasing
MRO
Indirect material
Lean
Kaizen
6S
Logistics
Supply chain
Distribution
Inside sales
Strategic planning
Resource allocation
Performance metrics
Workflow optimization
Negotiation
Inventory management systems

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