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Added 1 min ago
MT
Parts Administrator (12 Month Contract)
Midland Transport
Dieppe, NB
- Full-time
…as an internal customer. This person will focus on ensuring inventory is accurate with occasional cycle counts and some reconciliation of our Maintenance Records to ensure parts are charged…
Added 1 min ago
A
Sales Associate
Ardene
Moncton, NB
- Full-time
Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not…
Added 1 min ago
E
Seasonal Grocery/Market Associate (Full-Time) - Eataly Eaton Centre
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
Added 1 min ago
Development Laboratory Assistant III
Canadian Blood Services
Ottawa, ON
Using your administrative and organizational skills, you will perform inventory control activities, place orders, monitor equipment performance, maintain quality, training and documentation…
Added 1 min ago
Facility Sales and Admin - Temporary
Bunge
MB · Ste. Agathe, MB
…contact for customers while ensuring accurate order processing, inventory tracking, and administrative support. Your work helps maintain a smooth flow of communication and operations within…
Added 1 min ago
Facility Sales and Admin
Bunge
Invermay No. 305, SK · Canora, SK
…contact for customers while ensuring accurate order processing, inventory tracking, and administrative support. Your work helps maintain a smooth flow of communication and operations within…
Added 1 min ago
Facility Sales and Admin
Bunge
Stanley, MB
…contact for customers while ensuring accurate order processing, inventory tracking, and administrative support. Your work helps maintain a smooth flow of communication and operations within…
Added 1 min ago
Facility Assistant I
Bunge
AB · Lethbridge County, AB
Receive and record incoming product, including quality, damages, or shortages, and support inventory accuracy through routine checks and reconciliations; escalate issues to Facility…
Added 1 min ago
AC
Senior Accountant
Aston Carter
Burnaby, BC
- $42 to $45.67 CAD / hour
- Contract
This Full Cycle Accountant provides critical support to a growing finance team by owning full-cycle accounting activities and enabling the core team to focus on strategic projects. This…
Added 1 min ago
FB
Warehouse Associate
Foundation Building Materials
Grande Prairie, AB
- Other
…evolve we are investing in strong, forward-thinking talent to support our long-term…
Added 1 min ago
TA
Assistant Housekeeping Manager
The Atlas Hotel
Regina, SK
- Full-time
…scenes. From sparkling rooms to smooth daily operations, you’ll support, guide, and jump in with the crew to keep things running like a well-made bed. If you’re ready for a hands-on…
Added 1 min ago
GD
Dynamite - Team Leader PT - Polo Park
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Part-time
…to day operations of the store. You contribute to optimizing inventory management, and to increasing sales and customer satisfaction while maintaining the brand and visual/merchandising…
Added 16 mins ago
NF
Grocery Clerk Part Time Day
No Frills
Langley (District), BC · City of Langley, BC
- Part-time
Ensure accurate product scanning and identify inventory needs and assist with ordering
Added 16 mins ago
BG
Labourer_CA
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Support inventory maintenance to ensure accurate stock levels and part availability.
Added 16 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 16 mins ago
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Meat & Seafood - Clerk Meat
Sobeys
Shelburne, NS
- Full-time
Order, receive, prep, and merchandise meat product in accordance with company inventory control procedures, as required
Added 16 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Val-d'Or, QC
- Part-time
Perform other duties where needed to support the team.
Added 16 mins ago
LL
Location Coordinator | March Break & Summer 2027 (Verdun)
Laurus Lifestyles
Montreal, QC
- Full-time
Working closely with the Location Manager, Director of Operations, and Inventory Coordinator, the Location Coordinator supports camp staff, coordinates the delivery of activities, and helps…
Added 16 mins ago
NF
Produce Clerk Part Time Afternoon
No Frills
Port Coquitlam, BC
- Part-time
Ensure accurate product scanning and identify inventory needs and assist with ordering
Added 16 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Control access to the dispensary with respect to inventory and patient confidentiality
Added 16 mins ago
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Lead Information Security Analyst, Continuous AI Risk Management Expert (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Support enterprise AI governance architecture: Collaborate closely with architecture teams and governance committees to design, integrate and evolve the security foundation for AI…
Added 16 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Control access to the dispensary with respect to inventory and patient confidentiality
Added 16 mins ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 16 mins ago
NF
Meat Clerk Part Time Day
No Frills
Marystown, NL
- Part-time
Ensure accurate product scanning and identify inventory needs and assist with ordering
Added 16 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Val-d'Or, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.

Wesco

Associate Manager - Customer Service North America

12102 97 Ave, Grande Prairie, AB, T8W 0J7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests.

Responsibilities:

Ensuring department goals are successfully met or exceeded
Ensures compliance to policies and procedures
Develops and monitors appropriate measures for customer service performance, which may include service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity; oversees processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency
Manages a team of typically no more than 10 direct/indirect reports and / or has no Regional hub or distribution center responsibilities and no operations PNL
Works with Inside Sales in handling of order management, quotations, expediting shipments, providing price and delivery information
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly
Develops, nurtures, and grows a focused and motivated team of employees with common goals and a strong sense of interdependence for success; ensures employees are trained in all activities related to the system and job functions
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and diversity
Depending on location, may be responsible for the building operation and maintenance (including all service contracts and IT support), as well as all physical assets at the location; maintain the location areas (counter, office, and warehouse) in a 6S state
Depending on location, may conduct inventory control procedures
May lead and/or support corporate or regional LEAN initiatives, applying kaizen methodology to location processes and operations

Qualifications:

High School Degree or equivalent required; Bachelor's Degree preferred
4 years of experience in the customer service field
2 years of supervisory or management experience
4 years of required of purchasing MRO/Indirect material experience
4 years of required of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR
Business and management principles involved in strategic planning, resource allocation, and production methods
Principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build strong business relationships with other functional areas to best support mutual objectives
Strong problem-solving skills and ability to analyze workflow and processes in order to provide excellent service to internal and external customers
Knowledge of purchasing and inventory concepts, practices and procedures
Excellent written and verbal communication and negotiation skills
Strong computer skills including purchasing and inventory management systems, programs and reports
Ability to effectively prioritize and execute tasks
Adept at conducting research into project-related issues and products
Ability to learn, understand, and apply new technologies
Ability to travel up to 25%

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Manager oversees sales operational activities, including order management, quoting, and fulfillment to ensure high service quality. They are responsible for managing a team of up to 10 employees, monitoring service metrics, and driving process improvements within the branch.

Requirements

Candidates must have at least 4 years of customer service experience, 2 years of supervisory experience, and 4 years of purchasing or order processing experience. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Order management
Customer service
Team leadership
Sales operations
Inventory control
Problem-solving
Negotiation
Workflow analysis
Purchasing
Lean initiatives
Kaizen methodology
Communication
Strategic planning
Resource allocation
Data analysis

Benefits

Paid time off
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Bonus plan
Sales incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Order management
Customer service
Sales operations
Inventory control
Purchasing
MRO
Indirect material
Lean
Kaizen
6S
Logistics
Supply chain
Distribution
Inside sales
Strategic planning
Resource allocation
Performance metrics
Workflow optimization
Negotiation
Inventory management systems

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