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Added 9 mins ago
CS
Youth Experience Coordinator (Montreal)
Circuit Stream
Montreal, QC
- $22 CAD / hour
- Internship
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 9 mins ago
LL
Location Manager | March Break & Summer 2027 (Verdun)
Laurus Lifestyles
Montreal, QC
- Full-time
Laurus Summer Camp is looking for an experienced and enthusiastic Location Manager to lead one of our camp locations during March Break 2027, from March 1 to March 5, with the possibility…
Added 9 mins ago
OM
Systems Engineering - Sr. Systems Engineer P4
OSI Maritime Systems
Burnaby, BC
- Full-time
…engineering, integration and test, production, manufacturing, and logistics) and can take on the technical lead of a…
Added 9 mins ago
SH
Underground Mine Beginner
SIEL Human Solutions
Thompson, MB
- Full-time
…compensation, support for wellbeing, and opportunities to learn, lead, and…
Added 9 mins ago
PA
Fleet Manager
PAL Aviation Services
St. John's, NL
- Full-time
Lead procurement activities, including preparing and administering RFPs/RFQs, evaluating submissions, negotiating purchases, and coordinating equipment delivery with Supply Chain and…
Added 9 mins ago
LL
Location Manager | March Break & Summer 2027 (Laval)
Laurus Lifestyles
Laval, QC
- Full-time
Laurus Summer Camp is looking for an experienced and enthusiastic Location Manager to lead one of our camp locations during March Break 2027, from March 1 to March 5, with the possibility…
Added 9 mins ago
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Location manager - March break camp 2027 (Downtown)
Laurus Lifestyles
Montreal, QC
- Full-time
Laurus Summer Camp is looking for an experienced and enthusiastic Location Manager to lead one of our camp locations during March Break 2027, from March 1 to March 5.
Added 9 mins ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
This role will lead the development and advancement of the organization's cybersecurity strategy, governance, risk management, compliance, and security initiatives, ensuring organizational…
Added 9 mins ago
R
Asset Strategy Lifecycle Engineer
Raise
AB · Edmonton, AB
- Contract
…initiatives. Our Client, is a publicly traded Canadian Engineering, Logistics and Energy Holding…
Added 9 mins ago
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Controller
Altis
Vancouver, BC
- $110,000 to $150,000 CAD / year
- Full-time
Reporting to the Senior Director, Finance, you'll lead a talented accounting team, oversee financial reporting across Canadian and US operations, and ensure the accuracy and integrity of…
Added 9 mins ago
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Humber/West Toronto Driver Helper
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 24 mins ago
C
Senior Manager, Vendor Management
CIBC
Toronto, ON
- Full-time
…performance, oversee the vendor financials and invoicing process and lead regular governance meetings. You will work with the vendor and key partners on issue discovery and resolution as…
Added 39 mins ago
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Diesel Truck Technician/Mechanic III (Helper/Apprentice)
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Burnaby, BC
- Full-time
…major components and other duties under the direction of a lead technician or…
Added 39 mins ago
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Dock Lead Hand- 2nd Shift
LINEAGE LOGISTICS HOLDINGS, LLC
Calgary, AB
- Full-time
3 years of experience in a warehouse and/or logistics environment
Added 39 mins ago
W
Associate Manager - Customer Service North America
Wesco
Grande Prairie, AB
- Full-time
May lead and/or support corporate or regional LEAN initiatives, applying kaizen methodology to location processes and operations
Added 39 mins ago
Operations Manager Winnipeg, MB
Cosentino
Winnipeg, MB
Lead and maintain a safe working area ensuring that Health and Safety processes and procedures are met.
Added 39 mins ago
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Production Planner
ABB
Montreal, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 39 mins ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
Lead, motivate and develop direct reports utilizing Job Task Observations (JTO’s), Vital 9s and Hazard Assessments to reinforce or correct specific behaviors
Added 39 mins ago
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Sourcing Specialist- EN
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Gogama, ON
- Full-time
We're actively searching for a Sourcing Specialist, reporting to the Senior Sourcing Lead. This role supports the commercial execution and ongoing management of agreements and partnerships,…
Added 39 mins ago
C
Train Conductor
CPKC
Minnedosa, MB
- Full-time
Joining CPKC as a conductor can lead to career growth as a Yard Foreperson, Locomotive Engineer or management.
Added 39 mins ago
C
Train Conductor
CPKC
Winnipeg, MB
- Full-time
Joining CPKC as a conductor can lead to career growth as a Yard Foreperson, Locomotive Engineer or management.
Added 39 mins ago
CE
SAP Solution Architect (Asset Management & Supply Chain Ecosystem)
CPUS Engineering Staffing Solutions Inc.
Oshawa, ON
- Contract
Seeking an experienced, hands-on SAP Solution Architect to lead solution design across a portfolio of SAP modernization initiatives involving SAP S/4HANA, SCM Extended Warehouse Management…
Added 39 mins ago
C
Assistant Trainmaster
CPKC
Fort Steele, BC
- Full-time
Effectively lead Trains and Engines operating employees acting as a safety leader through active observations and discussions about rule compliance and by implementing preventative measures…
Added 39 mins ago
A
Agent Method // Methods Agent
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
Provide technical support to plant operations and coordinate the resolution of technical issues with Quality, Engineering, and Logistics departments.
Added 39 mins ago
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Etobicoke Driver Helper
UPS
Concord, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…

Wesco

Associate Manager - Customer Service North America

12102 97 Ave, Grande Prairie, AB, T8W 0J7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests.

Responsibilities:

Ensuring department goals are successfully met or exceeded
Ensures compliance to policies and procedures
Develops and monitors appropriate measures for customer service performance, which may include service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity; oversees processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency
Manages a team of typically no more than 10 direct/indirect reports and / or has no Regional hub or distribution center responsibilities and no operations PNL
Works with Inside Sales in handling of order management, quotations, expediting shipments, providing price and delivery information
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly
Develops, nurtures, and grows a focused and motivated team of employees with common goals and a strong sense of interdependence for success; ensures employees are trained in all activities related to the system and job functions
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and diversity
Depending on location, may be responsible for the building operation and maintenance (including all service contracts and IT support), as well as all physical assets at the location; maintain the location areas (counter, office, and warehouse) in a 6S state
Depending on location, may conduct inventory control procedures
May lead and/or support corporate or regional LEAN initiatives, applying kaizen methodology to location processes and operations

Qualifications:

High School Degree or equivalent required; Bachelor's Degree preferred
4 years of experience in the customer service field
2 years of supervisory or management experience
4 years of required of purchasing MRO/Indirect material experience
4 years of required of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR
Business and management principles involved in strategic planning, resource allocation, and production methods
Principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build strong business relationships with other functional areas to best support mutual objectives
Strong problem-solving skills and ability to analyze workflow and processes in order to provide excellent service to internal and external customers
Knowledge of purchasing and inventory concepts, practices and procedures
Excellent written and verbal communication and negotiation skills
Strong computer skills including purchasing and inventory management systems, programs and reports
Ability to effectively prioritize and execute tasks
Adept at conducting research into project-related issues and products
Ability to learn, understand, and apply new technologies
Ability to travel up to 25%

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Manager oversees sales operational activities, including order management, quoting, and fulfillment to ensure high service quality. They are responsible for managing a team of up to 10 employees, monitoring service metrics, and driving process improvements within the branch.

Requirements

Candidates must have at least 4 years of customer service experience, 2 years of supervisory experience, and 4 years of purchasing or order processing experience. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Order management
Customer service
Team leadership
Sales operations
Inventory control
Problem-solving
Negotiation
Workflow analysis
Purchasing
Lean initiatives
Kaizen methodology
Communication
Strategic planning
Resource allocation
Data analysis

Benefits

Paid time off
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Bonus plan
Sales incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Order management
Customer service
Sales operations
Inventory control
Purchasing
MRO
Indirect material
Lean
Kaizen
6S
Logistics
Supply chain
Distribution
Inside sales
Strategic planning
Resource allocation
Performance metrics
Workflow optimization
Negotiation
Inventory management systems

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