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Added 9 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 9 mins ago
LL
Location Manager | March Break & Summer 2027 (Verdun)
Laurus Lifestyles
Montreal, QC
- Full-time
At Laurus Summer Camp, we believe that every child deserves an unforgettable camp experience filled with discovery, creativity, friendship, and personal growth.
Added 9 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 9 mins ago
LL
Location Coordinator | March Break & Summer 2027 (Verdun)
Laurus Lifestyles
Montreal, QC
- Full-time
Support the Location Manager in maintaining positive relationships with families.
Added 9 mins ago
VR
Lifestyles Assistant | Part Time Weekends
VIVA Retirement Communities
Vaughan, ON
- Part-time
Lifestyle Assistant reports to the Lifestyle Manager. In accordance with V!VA’s vision and values the Lifestyle Assistant is responsible for the delivery of activities as designated in the…
Added 9 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 9 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 9 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Val-d'Or, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 9 mins ago
R
Senior Manager, Procurement Platforms & Enablement
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior Manager, Procurement Platforms & Enablement for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team…
Added 9 mins ago
HR
Designated Beauty Advisor - Estee Lauder
Holt Renfrew
Toronto, ON
- Full-time
Exceed all sales and service personal goals and targets
Added 9 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Clinique
Holt Renfrew
Toronto, ON
- Full-time
Exceed all sales and service personal goals and targets
Added 9 mins ago
FH
Occupational Therapist - Home Health, Maple Ridge
Fraser Health Authority
Pitt Meadows, BC
- $45.15 to $56.17 CAD / hour
- Other
…providers such as home care nursing, case management, home support and community resources such as mental health, group homes, substance abuse programs and volunteer groups, as…
Added 9 mins ago
LV
MANAGER-EN
La Vie En Rose
NL · Creston, NL
- Full-time
Three (3) to five (5) paid personal days (depending on the position)
Added 9 mins ago
PA
Fleet Manager
PAL Aviation Services
St. John's, NL
- Full-time
PAL Aviation Services is currently seeking a full-time Fleet Manager to join our team in St. John's, NL.
Added 9 mins ago
OL
Health Care Aide - Part Time
Optima Living
Slave Lake, AB
- Part-time
…home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 9 mins ago
Hightide - Program Manager (Mon-Fri Days)
RainCity Housing and Support Society
Sechelt, BC
The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies,…
Added 9 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 9 mins ago
TA
Project Manager-FR
Top Aces
Dorval, QC
- Full-time
…160,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner…
Added 9 mins ago
LL
Location Manager | March Break & Summer 2027 (Laval)
Laurus Lifestyles
Laval, QC
- Full-time
At Laurus Summer Camp, we believe that every child deserves an unforgettable camp experience filled with discovery, creativity, friendship, and personal growth.
Added 9 mins ago
LL
Location Coordinator | March Break & Summer 2027 (Laval)
Laurus Lifestyles
Laval, QC
- Full-time
Support the Location Manager in maintaining positive relationships with families.
Added 9 mins ago
LL
Location Coordinator | March Break & Summer 2027 (NDG)
Laurus Lifestyles
Montreal, QC
- Full-time
Support the Location Manager in maintaining positive relationships with families.
Added 9 mins ago
LL
Location Coordinator | March Break & Summer 2027 (Rosemère)
Laurus Lifestyles
Rosemère, QC
- Full-time
Support the Location Manager in maintaining positive relationships with families.
Added 9 mins ago
LL
Location manager - March break camp 2027 (Downtown)
Laurus Lifestyles
Montreal, QC
- Full-time
At Laurus Summer Camp, we believe that every child deserves an unforgettable camp experience filled with discovery, creativity, friendship, and personal growth.
Added 9 mins ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Support the timely and accurate completion of business processes and procedures
Added 9 mins ago
W
Sr People & Culture Generalist
Wynford
Toronto, ON
- Full-time
Manager & Leadership Support: Coach managers through people challenges, difficult conversations and decisions. Bring forward risks, recommendations and different perspectives, respectfully…

Wesco

Associate Manager - Customer Service North America

12102 97 Ave, Grande Prairie, AB, T8W 0J7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests.

Responsibilities:

Ensuring department goals are successfully met or exceeded
Ensures compliance to policies and procedures
Develops and monitors appropriate measures for customer service performance, which may include service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity; oversees processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency
Manages a team of typically no more than 10 direct/indirect reports and / or has no Regional hub or distribution center responsibilities and no operations PNL
Works with Inside Sales in handling of order management, quotations, expediting shipments, providing price and delivery information
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly
Develops, nurtures, and grows a focused and motivated team of employees with common goals and a strong sense of interdependence for success; ensures employees are trained in all activities related to the system and job functions
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and diversity
Depending on location, may be responsible for the building operation and maintenance (including all service contracts and IT support), as well as all physical assets at the location; maintain the location areas (counter, office, and warehouse) in a 6S state
Depending on location, may conduct inventory control procedures
May lead and/or support corporate or regional LEAN initiatives, applying kaizen methodology to location processes and operations

Qualifications:

High School Degree or equivalent required; Bachelor's Degree preferred
4 years of experience in the customer service field
2 years of supervisory or management experience
4 years of required of purchasing MRO/Indirect material experience
4 years of required of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR
Business and management principles involved in strategic planning, resource allocation, and production methods
Principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build strong business relationships with other functional areas to best support mutual objectives
Strong problem-solving skills and ability to analyze workflow and processes in order to provide excellent service to internal and external customers
Knowledge of purchasing and inventory concepts, practices and procedures
Excellent written and verbal communication and negotiation skills
Strong computer skills including purchasing and inventory management systems, programs and reports
Ability to effectively prioritize and execute tasks
Adept at conducting research into project-related issues and products
Ability to learn, understand, and apply new technologies
Ability to travel up to 25%

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Manager oversees sales operational activities, including order management, quoting, and fulfillment to ensure high service quality. They are responsible for managing a team of up to 10 employees, monitoring service metrics, and driving process improvements within the branch.

Requirements

Candidates must have at least 4 years of customer service experience, 2 years of supervisory experience, and 4 years of purchasing or order processing experience. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Order management
Customer service
Team leadership
Sales operations
Inventory control
Problem-solving
Negotiation
Workflow analysis
Purchasing
Lean initiatives
Kaizen methodology
Communication
Strategic planning
Resource allocation
Data analysis

Benefits

Paid time off
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Bonus plan
Sales incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Order management
Customer service
Sales operations
Inventory control
Purchasing
MRO
Indirect material
Lean
Kaizen
6S
Logistics
Supply chain
Distribution
Inside sales
Strategic planning
Resource allocation
Performance metrics
Workflow optimization
Negotiation
Inventory management systems

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