Find work in Canada.

633,707 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
T
Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas
Added 8 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas
Added 8 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
…solutions, guide junior and intermediate engineers and consultants, lead technical design and troubleshooting, and ensure solutions meet high standards for quality, scalability, security,…
Added 8 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
Lead/manage service crew to achieve the highest product quality and supplies availability levels and ensure that product is always available during the assigned shift.
Added 8 mins ago
MC
Embedded Software Architect, User Terminals (36137)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Software Architect – User Terminals to define and lead software architecture for military and government satellite communications terminal solutions. This role provides…
Added 8 mins ago
L
Engineering Project Manager III
Legrand
Mississauga, ON
- Full-time
Act as an internal quality control check for the project.
Added 8 mins ago
K
General Supervisor, Shop and Field
Komatsu
Saskatoon, SK
- Full-time
…is looking for a General Supervisor, Shop & Field Service to lead a skilled team of tradespeople supporting some of the most advanced Joy underground mining equipment in the industry. In…
Added 8 mins ago
HV
TEXTURE & LOOKDEV SUPERVISOR - Hybride VFX
Hybride VFX
Montreal, QC
- Full-time
Enforce strict department Quality Control (QC) standards across all published assets before downstream delivery.
Added 8 mins ago
Q
Support Specialist
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…better client service, grow faster, and harness AI so that they control the future of insurance…
Added 24 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Surrey, BC
- $20.25 CAD / hour
- Full-time
- Part-time
Lead/manage service crew to achieve the highest product quality and supplies availability levels and ensure that product is always available during the assigned shift.
Added 24 mins ago
R
Senior Manager, Risk and Controls
RBC
Toronto, ON · Vancouver, BC
- Full-time
Lead successful control testing for GFT as controls are scheduled for testing.
Added 24 mins ago
T
Manager, Life & Health Advice Center Performance
TD
Toronto, ON
- Full-time
Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas
Added 24 mins ago
SL
Digital Graphic Designer
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
…collaborative spirit to every project, without losing sight of quality, accessibility and the end…
Added 38 mins ago
LL
Dock Lead Hand- 2nd Shift
LINEAGE LOGISTICS HOLDINGS, LLC
Calgary, AB
- Full-time
…to make certain company and customer standards of service, quality, safety, and productivity are…
Added 38 mins ago
W
Associate Manager - Customer Service North America
Wesco
Grande Prairie, AB
- Full-time
…that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards,…
Added 38 mins ago
Operations Manager Winnipeg, MB
Cosentino
Winnipeg, MB
Responsible for quality control by reviewing all incoming and outgoing products for damage.
Added 38 mins ago
IC
Sourcing Specialist- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
We're actively searching for a Sourcing Specialist, reporting to the Senior Sourcing Lead. This role supports the commercial execution and ongoing management of agreements and partnerships,…
Added 38 mins ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
Ability to interpret technical drawings, inspection plans, quality control plans, and product specifications.
Added 38 mins ago
GC
Account Manager, Security Master Supervisor
Guardian Capital Group
Toronto, ON
- Full-time
…position is responsible for overseeing the daily maintenance, quality, and integrity of security master data across multiple asset classes. This role leads a team responsible for security…
Added 38 mins ago
S
VP, KYC Client Enablement
Swoon
Toronto, ON
- Contract
Lead the end-to-end KYC program, covering New-to-Bank onboarding, periodic reviews, and client lifecycle management.
Added 38 mins ago
WI
Senior Technical Water Resources & Stormwater Management Engineer
WSP in Canada
ON · Ontario, Canada
- Full-time
Experience with stormwater quantity and quality control for transportation, rail, land development, and municipal works.
Added 38 mins ago
A
Senior Project Manager
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 53 mins ago
US
Warehouse Associate II - MHE
UPS Supply Chain Solutions
Calgary, AB
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 53 mins ago
SC
Barista / Cashier
Sodexo Canada Ltd
Edmonton, AB
- Full-time
Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!
Added 53 mins ago
JS
Packaging Lead Hand (12 Months Contract)
JD Sweid Foods LTD
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Skilled Lead hand and Production Supervisor of Poultry Department, the Packaging Lead hand is responsible for the efficient operation of the packaging end of the processing…

Wesco

Associate Manager - Customer Service North America

12102 97 Ave, Grande Prairie, AB, T8W 0J7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilizes the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests.

Responsibilities:

Ensuring department goals are successfully met or exceeded
Ensures compliance to policies and procedures
Develops and monitors appropriate measures for customer service performance, which may include service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity; oversees processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency
Manages a team of typically no more than 10 direct/indirect reports and / or has no Regional hub or distribution center responsibilities and no operations PNL
Works with Inside Sales in handling of order management, quotations, expediting shipments, providing price and delivery information
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly
Develops, nurtures, and grows a focused and motivated team of employees with common goals and a strong sense of interdependence for success; ensures employees are trained in all activities related to the system and job functions
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and diversity
Depending on location, may be responsible for the building operation and maintenance (including all service contracts and IT support), as well as all physical assets at the location; maintain the location areas (counter, office, and warehouse) in a 6S state
Depending on location, may conduct inventory control procedures
May lead and/or support corporate or regional LEAN initiatives, applying kaizen methodology to location processes and operations

Qualifications:

High School Degree or equivalent required; Bachelor's Degree preferred
4 years of experience in the customer service field
2 years of supervisory or management experience
4 years of required of purchasing MRO/Indirect material experience
4 years of required of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR
Business and management principles involved in strategic planning, resource allocation, and production methods
Principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build strong business relationships with other functional areas to best support mutual objectives
Strong problem-solving skills and ability to analyze workflow and processes in order to provide excellent service to internal and external customers
Knowledge of purchasing and inventory concepts, practices and procedures
Excellent written and verbal communication and negotiation skills
Strong computer skills including purchasing and inventory management systems, programs and reports
Ability to effectively prioritize and execute tasks
Adept at conducting research into project-related issues and products
Ability to learn, understand, and apply new technologies
Ability to travel up to 25%

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

Apply About employer

More about this job

Responsibilities

The Associate Manager oversees sales operational activities, including order management, quoting, and fulfillment to ensure high service quality. They are responsible for managing a team of up to 10 employees, monitoring service metrics, and driving process improvements within the branch.

Requirements

Candidates must have at least 4 years of customer service experience, 2 years of supervisory experience, and 4 years of purchasing or order processing experience. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Order management
Customer service
Team leadership
Sales operations
Inventory control
Problem-solving
Negotiation
Workflow analysis
Purchasing
Lean initiatives
Kaizen methodology
Communication
Strategic planning
Resource allocation
Data analysis

Benefits

Paid time off
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Bonus plan
Sales incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Order management
Customer service
Sales operations
Inventory control
Purchasing
MRO
Indirect material
Lean
Kaizen
6S
Logistics
Supply chain
Distribution
Inside sales
Strategic planning
Resource allocation
Performance metrics
Workflow optimization
Negotiation
Inventory management systems

Report this job