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Added 11 mins ago
KD
Customer Accounts Specialist
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- $57,100 to $70,000 CAD / year
- Full-time
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Wesco

Representative - Inside Sales/Représentant(e) – Ventes internes

255 Rue Fortin, Suite 100, Quebec, QC, G1M 3M2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

High School Degree or Equivalent required; Bachelors’ degree preferred
Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
Familiar with Microsoft Office, and ability to perform basic computer skills
Ability to perform multiple tasks simultaneously
Working in team environment
Communicate clearly, both verbally and in written form
Attention to detail
Ability to prospect and market concepts to existing and potentially new accounts
Take action and solve a range of problems that may be difficult but are not typically complex
Identify and define problems and possible solutions independently; chooses among existing solutions
Ability to work independently with general supervision
Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

Read the full bilingual original

En tant que Représentant(e) – Ventes internes, vous serez en contact avec les clients existants afin d’augmenter les ventes des produits et/ou services de l’entreprise.

Vous serez responsable de recevoir, de créer et de développer les commandes grâce à des techniques de vente additionnelle, tout en assurant la satisfaction des clients et en apportant une valeur ajoutée à leur expérience d’achat.

Vous mettrez l’accent sur des techniques de vente proactives afin de générer de nouvelles occasions d’affaires et de développer le portefeuille de clients existants. Vous collaborerez également avec l’équipe des ventes externes afin d’assurer l’atteinte des objectifs commerciaux.

Responsabilités

Recevoir les commandes par courriel et par téléphone, vérifier et saisir les articles commandés, transmettre les commandes au service de traitement des commandes et informer les clients des ruptures de stock ainsi que des dates de livraison prévues.
Augmenter les ventes en proposant des produits complémentaires, en expliquant leurs caractéristiques et en consultant l’historique d’achat des clients.
Prendre en charge, qualifier et développer les occasions d’affaires transmises par les équipes du marketing, des ventes externes et des comptes nationaux.
Identifier des possibilités d’amélioration continue des processus.
Préparer, produire et effectuer le suivi des soumissions verbales ou écrites afin de conclure des ventes ou de comprendre les raisons pour lesquelles une commande n’a pas été obtenue.
Examiner les rapports des commandes clients en cours et prendre les mesures nécessaires pour résoudre les problèmes, notamment lorsque certaines commandes risquent de ne pas respecter les dates de livraison promises.
Assurer le suivi des rapports de commandes en souffrance du système de distribution, des rapports d’accélération des livraisons et des avis associés, ainsi que des communications avec les clients.
Communiquer à la direction les tendances du secteur, les prix pratiqués par la concurrence et les commentaires des clients.

Qualifications

Diplôme d’études secondaires ou équivalent requis; diplôme universitaire de premier cycle (baccalauréat) souhaité.
Posséder de deux à quatre ans d’expérience en vente et en administration des ventes. La personne titulaire du poste continue de développer des connaissances et des compétences de niveau supérieur, tout en étant pleinement autonome et productive dans l’exercice de ses responsabilités professionnelles.
Maîtriser les outils Microsoft Office et posséder des compétences informatiques de base.
Être capable de gérer plusieurs tâches simultanément.
Avoir de bonnes aptitudes pour le travail en équipe.
Communiquer clairement, tant à l’oral qu’à l’écrit.
Faire preuve de rigueur et d’un grand souci du détail.
Être capable de prospecter et de promouvoir des produits ou des solutions auprès des clients existants et de nouveaux clients potentiels.
Faire preuve d’initiative et être capable de résoudre divers problèmes pouvant être difficiles, mais généralement peu complexes.
Être capable d’identifier et de définir les problèmes ainsi que les solutions possibles de façon autonome, en choisissant parmi les solutions existantes.
Être capable de travailler de façon autonome avec une supervision générale.
Être disponible pour effectuer des déplacements professionnels représentant de 0 % à 25 % du temps de travail.

Responsibilities:

Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

High School Degree or Equivalent required; Bachelors’ degree preferred
Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
Familiar with Microsoft Office, and ability to perform basic computer skills
Ability to perform multiple tasks simultaneously
Working in team environment
Communicate clearly, both verbally and in written form
Attention to detail
Ability to prospect and market concepts to existing and potentially new accounts
Take action and solve a range of problems that may be difficult but are not typically complex
Identify and define problems and possible solutions independently; chooses among existing solutions
Ability to work independently with general supervision
Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

This posting is for a current, active vacancy intended for immediate hire.

Apply About employer

More about this job

Responsibilities

The Inside Sales Representative will manage existing customer accounts to increase sales through proactive techniques and up-selling. They will also collaborate with outside sales teams to process orders, resolve delivery issues, and identify new business opportunities.

Requirements

Candidates must have 2-4 years of experience in sales or sales administration and possess basic computer skills including Microsoft Office. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Inside sales
Order processing
Up-selling
Customer satisfaction
Proactive selling
Account management
Microsoft Office
Communication
Teamwork
Attention to detail
Problem solving
Prospecting
Sales administration
Data entry
Time management

Benefits

Paid time off
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Sales incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Sales Administration
Order Fulfillment
Customer Service
Up-selling
Account Management
Microsoft Office
Distribution
Supply Chain
Logistics
Business-to-business
Sales Performance
Commission
Prospecting
Continuous Improvement
Quotations
Backorder Management
Industry Trends
Competitive Pricing
Data Entry

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