Administrative Assistant

About Us:

We are a busy and well-established physiotherapy clinic committed to providing

exceptional care and personalized rehabilitation services to our patients. We are currently

seeking a Medical Administrative Assistant who thrives in a fast-paced environment,

enjoys working with people, and has a keen eye for detail.

Position Overview:

As a key member of our front office team, you will be the first point of contact for patients

and play a vital role in ensuring the clinic runs smoothly. You will support both our clinical

and administrative teams while helping to maintain a professional, organized, and

welcoming atmosphere.

Key Responsibilities:

 Schedule and confirm patient appointments for physiotherapists

 Answer phone calls, manage email communications with patients and practitioners

 Request and maintain electronic medical reports and correspondence

 Complete patient intake forms and insurance/claim documents

 Maintain accurate and confidential patient records and files

 Handle daily billing and payment processing

 Organize and maintain administrative systems such as filing and document

tracking

 Provide general administrative support to the Office Manager and Physiotherapists

 Assist with light general office cleaning to maintain a clean space

Qualifications:

 Previous experience in a medical or physiotherapy office preferred

 Familiarity with electronic medical records (EMR) and scheduling software (Jane) is

an asset

 Strong communication, customer service, and interpersonal skills

 Highly organized and detail-oriented with strong multitasking abilities

 Comfortable working in a fast-paced team environment

 Proficient in Microsoft Office (Word, Excel, Outlook)

 Discretion and professionalism in handling confidential information