Manager

Kyuquot, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description West Coast Expeditions has been providing authentic, engaging experiences on Canada’s west coast since 1972, with a focus on sea kayaking tours since 1988. The organization offers base camp sea kayaking, professionally guided kayak expeditions, and family-friendly tour options that highlight the culture and ecology of the Kyuquot area on the west coast of Vancouver Island, BC. Programs emphasize a deep, long-standing connection with the local Indigenous community and the unique marine environment, including sea otter habitats. Guests enjoy more than kayaking, experiencing immersive cultural learning and the comfort of a well-equipped Wilderness Retreat, creating memorable and meaningful stays in a remote coastal setting.
Role Description The Manager is a full-time, on-site role based in Kyuquot, BC, responsible for overseeing day-to-day operations of the Wilderness Retreat and sea kayaking programs. This role coordinates staff schedules, guest services, and tour logistics, ensuring safe, high-quality experiences that reflect the organization’s values and local partnerships. The Manager monitors resource needs, maintains facilities and equipment, and supports guides and service teams to deliver seamless guest experiences. Responsibilities include managing bookings and communications, handling basic financial and administrative tasks, and ensuring adherence to safety, environmental, and cultural respect standards. The Manager also contributes to continuous improvement of tours and retreat services by gathering guest feedback and collaborating closely with local partners and suppliers.
Qualifications

Strong leadership, team management, and staff coordination skills, with the ability to guide and support a diverse on-site team.
Operational and logistical management experience, including scheduling, resource planning, and overseeing day-to-day hospitality or outdoor program activities.
Excellent guest service, communication, and conflict-resolution abilities, with a focus on creating welcoming, inclusive experiences.
Background or strong interest in outdoor recreation, adventure tourism, or eco-tourism; familiarity with sea kayaking or coastal environments is an asset.
Demonstrated commitment to safety practices, risk management, and environmental stewardship in remote or wilderness settings.
Experience building respectful relationships with Indigenous communities or working within cross-cultural contexts is considered highly beneficial.
Comfort working and living in a remote setting for extended periods, with adaptability, resilience, and practical problem-solving skills.
Relevant education or training in tourism, hospitality, outdoor recreation, business management, or a related field is an asset.

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More about this job

Responsibilities

Oversee daily operations of the Wilderness Retreat and sea kayaking programs, including staff schedules, guest services, tour logistics, facilities, equipment, bookings, and basic administrative and financial tasks. Support staff and local partners in delivering safe, high-quality guest experiences while upholding environmental and cultural respect standards and improving services based on guest feedback.

Requirements

The role calls for leadership and team coordination, operational or logistical management experience, and strong guest service, communication, and conflict-resolution skills. Candidates should be adaptable and comfortable in a remote wilderness setting, with a commitment to safety and environmental stewardship; outdoor tourism experience and respectful cross-cultural or Indigenous community relationships are beneficial, while relevant education or training is an asset.

Skills

Leadership
Team Management
Staff Scheduling
Operational Management
Logistics Coordination
Guest Services
Communication
Conflict Resolution
Resource Planning
Booking Management
Financial Administration
Safety and Risk Management
Environmental Stewardship
Indigenous Community Relations
Problem-Solving
Continuous Improvement

Visa sponsorship

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Keywords

Wilderness Retreat
Sea Kayaking
Adventure Tourism
Eco-Tourism
Hospitality
Tour Operations
Guest Services
Staff Scheduling
Tour Logistics
Resource Planning
Booking Management
Facility Maintenance
Equipment Maintenance
Financial Administration
Risk Management
Safety Practices
Environmental Stewardship
Indigenous Community Relations
Cross-Cultural Communication
Guest Feedback
Remote Operations
Outdoor Recreation
Coastal Environments

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