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Added 13 mins ago
F
Marketing & Business Development Specialist (Marketing Department)
Fasken
AB · Calgary, AB
- Full-time
…presence may be required at our Tsuut’ina Nation location from time to time, or travel to other locations for special…
Added 13 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 13 mins ago
TH
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 13 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…providing quality patient focused nursing care to patients. As part of the inter-professional health care team, the RPN will practice according to the nursing practice expectations set by…
Added 13 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…providing quality patient focused nursing care to patients. As part of the inter-professional health care team, the RPN will practice according to the nursing practice expectations set by…
Added 13 mins ago
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Fairmont Gold Attendant (Part-Time)
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Added 25 mins ago
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EVENT AND PROGRAM COORDINATOR - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
Job Type: Full Time/Part Time - Permanent/Contract Location: Richmond Hill, ON
Added 25 mins ago
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Senior Analyst - Fuel and Fuel Channel Analysis
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Toronto, ON
- Full-time
Reports to: Manager, Fuel and Fuel Channel Assessment
Added 25 mins ago
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Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 25 mins ago
AC
Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role…
Added 25 mins ago
FR
Assistant Condominium Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
…modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering,…
Added 25 mins ago
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Supportive Housing Worker
Cota
Toronto, ON
- Part-time
One (1) Bargaining Unit, Permanent Part-Time Position
Added 25 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 25 mins ago
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Fairmont Gold Attendant (Part-Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $20.69 to $21.69 CAD / hour
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:
Added 27 mins ago
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Billingual Operations Representative
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Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
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Added 27 mins ago
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Parts Delivery Driver
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Derrick Chrysler Dodge Jeep Ram Fiat
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Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.
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Planbook Designer (Architectural Technologist)
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As part of the Alberta Product Development team, the Designer, Planbook supports the development, maintenance, accuracy, and continuous improvement of Brookfield Residential's master…
Added 43 mins ago
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Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 43 mins ago
B
Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
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As a full-time employee, we would require 2 - 3 years of experience, however as part of the BMO Campus Program, we are looking for motivated individuals with a strong desire to learn.
Added 43 mins ago
Corporate Security Manager
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The Corporate Security Manager is part of the wider Canadian Corporate Security Leadership team and has a role in supporting and leading the Group Security Standards, Controls, Policies,…

West Coast Reduction Ltd.

Customer Success Specialist

Vancouver, BC, Canada

Annual base salary $55,000 to $65,000

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Job details

Pay: Annual base salary $55,000 to $65,000
Experience: 2–5 years of sales experience, preferably B2B in hospitality, foodservice, or CPG
Posting language: English
Posted: Oct 5, 2026

Original job description

About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
Enjoy continuous training and development to grow your career.
Access a comprehensive benefits package, including extended health benefits.
Take advantage of our generous RRSP matching program after one year.
Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business.

** A valid Class 5 driver’s license and personal vehicle are required for this position **

Annual base salary $55,000 to $65,000

Key Responsibilities

General Responsibilities

Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Build credibility and rapport with customer contacts by providing dependable, practical and hands-on support
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems
Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations
Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness
Coordinate the product, testing equipment, trial materials and training resources required for each implementation
Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support
Support hands-on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures
Deliver practical training and train-the-trainer sessions for kitchen leaders and back-of-house teams on proper Beyond Oil usage and safe handling procedures
Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Complete post-pilot follow-up and support a clear handoff into ongoing customer adoption and service

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

Conduct scheduled customer visits and follow-ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs
Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Support multi-location rollouts, refresher training and new site launches as directed
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for prospecting or closing new business)

Field Logistics & Redux Program Support (Secondary Focus - 15%)

Complete deliveries of Beyond Oil product, trial supplies and training materials required for pilots, launches or customer support
Maintain appropriate control and care of assigned testing equipment, training tools, product samples and field materials
Support selected Redux onboarding activities by confirming that bins, equipment, collection procedures and service schedules are properly understood and set up from day one
Assist with customer events, demonstrations, training initiatives and other field-based program activities as directed

Qualifications

2–5 years of sales experience, preferably B2B in hospitality, foodservice, or CPG
Strong understanding of commercial kitchen operations, fryer workflows, oil filtration or straining practices and safe handling procedures
Proven success in cold calling, prospecting, and closing new business.
Confident in delivering persuasive sales pitches and handling objections.
Highly organized, dependable and able to manage multiple customer visits, trials, follow-ups and reporting requirements
Strong communication skills with the ability to influence decision-makers.
Valid driver’s license and reliable transportation for travel within territory.
Available for regular travel throughout Metro Vancouver and the Lower Mainland, with occasional overnight travel throughout British Columbia and across Canada to support key customer pilots, training, rollouts and national-account requirements. Occasional travel elsewhere in North America may also be required
Flexibility to work evenings or weekends for key customer meetings or trials.
Ability to lift and carry product samples, testing equipment and training materials (up to approximately 25 lbs)

Performance Metrics

POC trials and customer onboardings completed accurately and within agreed timelines
Customer training and train-the-trainer sessions completed
Completeness and accuracy of pilot data, visit notes and CRM records
Successful transition from pilot to adoption, measured in coordination with Sales and Redux leadership
Customer satisfaction, adoption and retention within the assigned portfolio
Timeliness of issue identification, escalation, resolution and follow-up
Completion of scheduled visits, launches and field-support activities

Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.

INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Customer Success Specialist is responsible for executing product pilots, onboarding new customers, and providing ongoing field support to restaurant and commercial kitchen clients. This role involves conducting site assessments, delivering training, and maintaining accurate customer records to ensure successful product adoption.

Requirements

Candidates must have 2-5 years of sales experience, preferably in the hospitality or foodservice industry, along with a strong understanding of commercial kitchen operations. A valid Class 5 driver’s license and reliable personal transportation are required for extensive travel within the territory.

Skills

Customer success
Onboarding
Training
Field support
Relationship management
Troubleshooting
CRM
Data collection
Site assessment
Product demonstration
Logistics
Communication
Time management
Sales support
Foodservice operations

Benefits

Extended health benefits
RRSP matching program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Beyond Oil
Redux
Sustainability
Food Waste
Commercial Kitchen
Fryer Management
TPM Testing
CRM
Field Logistics
B2B Sales
Hospitality
Foodservice
Onboarding
Account Management
Site Assessment
Training
Renewable Energy
Organics Recovery
Used Cooking Oil

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