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Added 5 mins ago
FORKLIFT OPERATOR - PRODUCTION
SOPREMA Canada
Tillsonburg, ON
Under the supervision of the Production Manager / Team Leader, the candidate will be required to perform tasks related to the disposal of the finished product at the appropriate locations…
Added 5 mins ago
Meat & Seafood - Cutter Meat - OVERNIGHTS
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Burlington, ON
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 5 mins ago
Assistant Clinic Manager - Dental
Passion Dental Group Inc.
Burlington, ON · Hamilton, ON · Toronto, ON · Vaughan, ON
This posting supports a general applicant pool for current and future Assistant Clinic Manager opportunities. Locations, schedules and start dates will vary.
Added 5 mins ago
Install Helper, Residential
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Calgary, AB
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EN
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Calgary, AB
- Full-time
Performs other project related duties and assignments as instructed by Manager.
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S
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Sipekne'katik
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- Full-time
Promptly communicate urgent home safety concerns relating to the structure of a residence to the Housing Manager.
Added 5 mins ago
OS
Director of Business Development and Membership Services
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Guelph, ON
- Full-time
…a multidisciplinary team and works collaboratively with the General Manager and fellow…
Added 21 mins ago
Safety & Wellbeing Coordinator
Hilton Food Group Plc
Brantford, ON
Safety & Wellbeing Manager is responsible for partnering with managers and
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TP
Gestionnaire, finances de la chaîne d’approvisionnement et revenues
Turning Point Brands Canada
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Effectuer chaque mois le rapprochement du grand livre auxiliaire des stocks avec le grand livre général
Added 21 mins ago
SR
Safety Supervisor
Spectrum Resource Group
Prince George, BC
- $75,000 to $90,000 USD / year
- Full-time
…based in Prince George, BC. This role will report to the Safety Manager for Wright Canada Holdings Ltd., with indirect reporting to the local Division Operations Manager…
Added 21 mins ago
CS
Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
Added 21 mins ago
VP
Warehouse Associate
Veterinary Purchasing Co. Ltd.
St. Marys, ON
- Full-time
Under the general direction of the Order Process Manager, Warehouse Supervisor, and Warehouse Coordinators, the Warehouse Associate performs a variety of duties related to picking,…
Added 21 mins ago
SS
Environmental Services Manager
Sienna Senior Living
Waterloo, ON
- Full-time
…suggestions for improvement, and reporting feedback to the General…
Added 21 mins ago
A
Counter Sales Associate 2
AirReps
Markham, ON
- Full-time
Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem…
Added 21 mins ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll provide oversight to complex audits and ensure completion for multiple business groups. You will be managing associated working relationships with business…
Added 35 mins ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…
Added 35 mins ago
E
Maintenance Technician
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- Full-time
As our Maintenance Technician, you'll report directly to the Production Manager and play a key role in preventative maintenance, equipment inspections, breakdown repairs, and the upkeep of…
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General Manager - Dairy Farmers of Nova Scotia
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Truro, NS
- $130,000 to $150,000 CAD / year
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Added 35 mins ago
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Temporary Workplace Coordinator
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Toronto, ON
- Temporary
…Toronto office. This role will work closely with the Experience Manager, based in New York, and will serve as a key partner in supporting workplace operations, employee experience, and the…
Added 35 mins ago
OR
Senior Quality Control Specialist
OSL Retail Services
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- $65,000 to $75,000 CAD / year
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Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
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GF
Group Fitness Instructor - Zumba - London Sherwood Forest Mall
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Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 35 mins ago
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Business Development Specialist, BMO Insurance
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- Full-time
Drives sales results to enhance the promotion of BMO Life Assurance product and services to managing general agencies (MGAs) and brokers. Shares feedback on the product, processes, etc. to…
Added 35 mins ago
E
Mechanical EIT or Designer
EXP
Markham, ON
- Full-time
Under the supervision of senior mechanical engineers or project manager, produce design packages including schematic diagrams, floor plans, equipment room layouts and schedules
Added 35 mins ago
IF
Finance Application Specialist - Oracle Fusion
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- Full-time
…Oracle Fusion Cloud applications, primarily focusing on the General Ledger, Intercompany, Human Capital Management, and Fixed Assets modules. This role is crucial for ensuring smooth…
Added 35 mins ago
Customer Service Representative Licensing & By-Laws-C0885
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Reporting to a Coordinator or Manager in the area, the Customer Service Representative, Licensing and Bylaws supports the Municipal Compliance division by completing the required processes…

West Coast Reduction Ltd.

Customer Success Specialist

Vancouver, BC, Canada

Annual base salary $55,000 to $65,000

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Job details

Pay: Annual base salary $55,000 to $65,000
Experience: 2–5 years of sales experience, preferably B2B in hospitality, foodservice, or CPG
Posting language: English
Posted: Oct 21, 2026

Original job description

About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
Enjoy continuous training and development to grow your career.
Access a comprehensive benefits package, including extended health benefits.
Take advantage of our generous RRSP matching program after one year.
Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business.

** A valid Class 5 driver’s license and personal vehicle are required for this position **

Annual base salary $55,000 to $65,000

Key Responsibilities

General Responsibilities

Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Build credibility and rapport with customer contacts by providing dependable, practical and hands-on support
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems
Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations
Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness
Coordinate the product, testing equipment, trial materials and training resources required for each implementation
Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support
Support hands-on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures
Deliver practical training and train-the-trainer sessions for kitchen leaders and back-of-house teams on proper Beyond Oil usage and safe handling procedures
Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Complete post-pilot follow-up and support a clear handoff into ongoing customer adoption and service

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

Conduct scheduled customer visits and follow-ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs
Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Support multi-location rollouts, refresher training and new site launches as directed
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for prospecting or closing new business)

Field Logistics & Redux Program Support (Secondary Focus - 15%)

Complete deliveries of Beyond Oil product, trial supplies and training materials required for pilots, launches or customer support
Maintain appropriate control and care of assigned testing equipment, training tools, product samples and field materials
Support selected Redux onboarding activities by confirming that bins, equipment, collection procedures and service schedules are properly understood and set up from day one
Assist with customer events, demonstrations, training initiatives and other field-based program activities as directed

Qualifications

2–5 years of sales experience, preferably B2B in hospitality, foodservice, or CPG
Strong understanding of commercial kitchen operations, fryer workflows, oil filtration or straining practices and safe handling procedures
Proven success in cold calling, prospecting, and closing new business.
Confident in delivering persuasive sales pitches and handling objections.
Highly organized, dependable and able to manage multiple customer visits, trials, follow-ups and reporting requirements
Strong communication skills with the ability to influence decision-makers.
Valid driver’s license and reliable transportation for travel within territory.
Available for regular travel throughout Metro Vancouver and the Lower Mainland, with occasional overnight travel throughout British Columbia and across Canada to support key customer pilots, training, rollouts and national-account requirements. Occasional travel elsewhere in North America may also be required
Flexibility to work evenings or weekends for key customer meetings or trials.
Ability to lift and carry product samples, testing equipment and training materials (up to approximately 25 lbs)

Performance Metrics

POC trials and customer onboardings completed accurately and within agreed timelines
Customer training and train-the-trainer sessions completed
Completeness and accuracy of pilot data, visit notes and CRM records
Successful transition from pilot to adoption, measured in coordination with Sales and Redux leadership
Customer satisfaction, adoption and retention within the assigned portfolio
Timeliness of issue identification, escalation, resolution and follow-up
Completion of scheduled visits, launches and field-support activities

Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.

INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Success Specialist is responsible for executing product pilots, customer onboarding, and providing ongoing field support for restaurant and commercial kitchen clients. This role involves hands-on training, equipment maintenance, and ensuring successful product adoption while maintaining accurate customer records.

Requirements

Candidates must have 2-5 years of sales experience, preferably in the hospitality or foodservice industry, along with a strong understanding of commercial kitchen operations. A valid Class 5 driver’s license and reliable personal vehicle are required for extensive travel within the territory.

Skills

Customer success
Onboarding
Training
Field support
Commercial kitchen operations
Fryer maintenance
Oil filtration
CRM
Data collection
Relationship building
Troubleshooting
Logistics
B2B sales
Hospitality
Foodservice
Communication

Benefits

Extended health benefits
RRSP matching program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Beyond Oil
Redux
Sustainability
Food waste
Commercial kitchen
Fryer management
TPM testing
CRM
Field logistics
B2B
Hospitality
Foodservice
Onboarding
Training
Account management
Oil recycling
Organics recovery
Site assessment
Data collection

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