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Added 29 mins ago
CC
Specialist, Work Management
Cameco Corporation
Saskatoon, SK
- Full-time
At Cameco we understand the value of a diverse workforce and we embrace, encourage and support workplace inclusion and diversity. New ideas, perspectives, experiences, and expertise make…
Added 29 mins ago
CC
Director, Leadership Giving (BC)
Canadian Cancer Society
Vancouver, BC
- Full-time
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 44 mins ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Operate and/or maintain military vehicles and equipment in a Field Service Representative or testing role
Added 2 hours ago
A
Service Manager
ABB
Mississauga, ON
- Full-time
You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
Added 2 hours ago
BB
AV Estimator lI
Bosch Building Technologies North America
Toronto, ON
- Full-time
Post-secondary education in electronics, telecommunications, AV integration, or a related technical field
Added 2 hours ago
TC
Customer Service Representative (Switchboard)
The City of Belleville
Belleville, ON
- Temporary
…People & Corporate Services Department as a Customer Service Representative…
Added 3 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
Provision of ongoing support to existing accounts and to dealer network to ensure customers retention, generate additional or replacement.
Added 3 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
Provision of ongoing support to existing accounts and to dealer network to ensure customers retention, generate additional or replacement.
Added 4 hours ago
Technical Service Representative, ACT (Mississauga, ON)
Getinge
Mississauga, ON
The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement…
Added 4 hours ago
Technical Service Representative, ACT (Calgary, Alberta)
Getinge
Calgary, AB
The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement…
Added 4 hours ago
EI
Territory Representative, Hospitality Sales & Service
Ecolab Inc.
Corner Brook, NL
- Full-time
Ecolab is seeking a Territory Sales and Service Representative to join our team in the Newfoundland market. As an industry leader, we need talented people like you to help us continue to…
Added 4 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
…empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs…
Added 4 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
…empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs…
Added 5 hours ago
CO
Waste Collection Program Co-ordinator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…events, non-residential roadside collection programs, solid waste support programs, bag tag program, and roadside litter container program, including equipment supplies and updating of…
Added 5 hours ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Guelph, ON · Mississauga, ON
- Full-time
…none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills…
Added 6 hours ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Provides education, consultation, guidance and support to staff on curriculum design, materials development and effective learning strategies including teaching, facilitation and simulation…
Added 6 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…address complex operational issues, and adapt processes to support consistent, high-quality, and timely onboarding outcomes across the Field Network and Head…
Added 6 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
…address complex operational issues, and adapt processes to support consistent, high-quality, and timely onboarding outcomes across the Field Network and Head…
Added 6 hours ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 6 hours ago
IW
Director, Citizen Development & Employee Technology Experience Pod Owner
IG Wealth Management
ON · Ontario, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 6 hours ago
IW
Director, Citizen Development & Employee Technology Experience Pod Owner
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 6 hours ago
AS
Dementia Resource Consultant - Middlesex - UH
Alzheimer Society Southwest Partners
London, ON
- Full-time
…Education Advocacy Mentorship (DREAM) Team. They will provide support connecting persons living with dementia and/or care partners to programs and services within the Alzheimer Society such…
Added 6 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 6 hours ago
E
Systems Designer
Epiroc
Pitt Meadows, BC
- Full-time
…applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in…
Added 6 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
…address complex operational issues, and adapt processes to support consistent, high-quality, and timely onboarding outcomes across the Field Network and Head…

West Coast Reduction Ltd.

Customer Success Specialist

Vancouver, BC, Canada

Annual base salary $55,000 to $65,000

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Job details

Pay: Annual base salary $55,000 to $65,000
Posting language: English
Posted: Nov 2, 2026

Original job description

About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
Enjoy continuous training and development to grow your career.
Access a comprehensive benefits package, including extended health benefits.
Take advantage of our generous RRSP matching program after one year.
Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business. A valid Class 5 driver’s license and personal vehicle are required for this position.

Annual base salary $55,000 to $65,000
Vehicle and business travel expenses reimbursed per Company policy

Key Responsibilities

General Responsibilities

Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Build credibility and rapport with customer contacts by providing dependable, practical and hands-on support
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems
Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations
Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness
Coordinate the product, testing equipment, trial materials and training resources required for each implementation
Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support
Support hands-on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures
Deliver practical training and train-the-trainer sessions for kitchen leaders and back-of-house teams on proper Beyond Oil usage and safe handling procedures
Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Complete post-pilot follow-up and support a clear handoff into ongoing customer adoption and service

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

Conduct scheduled customer visits and follow-ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs
Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Support multi-location rollouts, refresher training and new site launches as directed
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for prospecting or closing new business)

Field Logistics & Redux Program Support (Secondary Focus - 15%)

Complete deliveries of Beyond Oil product, trial supplies and training materials required for pilots, launches or customer support
Maintain appropriate control and care of assigned testing equipment, training tools, product samples and field materials
Support selected Redux onboarding activities by confirming that bins, equipment, collection procedures and service schedules are properly understood and set up from day one
Assist with customer events, demonstrations, training initiatives and other field-based program activities as directed

Qualifications

A minimum of two years of recent, hands-on, back-of-house restaurant experience is required
Experience in roles such as Sous Chef, Kitchen Supervisor, Lead Line Cook, Kitchen Manager or a similar back-of-house position is preferred
Strong understanding of commercial kitchen operations, fryer workflows, oil filtration or straining practices and safe handling procedures
Flexibility to work a variable, non-traditional schedule based on customer and pilot requirements, including early mornings, evenings and occasional weekends. Some pilot days may require separate morning and evening work periods within the same day to align with customer kitchen operations
Good verbal and written communication skills, with the ability to train kitchen teams and communicate effectively with operators and managers
Highly organized, dependable and able to manage multiple customer visits, trials, follow-ups and reporting requirements
Comfortable taking direction and executing against priorities, processes and implementation plans established by Redux leadership
Comfortable collecting operational data, maintaining accurate records and using measurements such as TPM readings during customer trials
Proficiency in Microsoft Office Suite is required. Familiarity with CRM systems or JD Edwards EnterpriseOne is an asset
Valid BC Class 5 driver's license and reliable transportation for regular travel to customer sites is required
Available for regular travel throughout Metro Vancouver and the Lower Mainland, with occasional overnight travel throughout BC and across Canada to support key customer pilots, training, rollouts and national-account requirements. Occasional travel elsewhere in North America may also be required
Comfortable working in active commercial kitchens, being on their feet for extended periods, working around hot equipment, fryers and cooking oil, and handling or transporting product samples and trial materials while following all safety protocols
Ability to lift and carry product samples, testing equipment and training materials (up to approximately 25 lbs)

Performance Metrics

POC trials and customer onboardings completed accurately and within agreed timelines
Customer training and train-the-trainer sessions completed
Completeness and accuracy of pilot data, visit notes and CRM records
Successful transition from pilot to adoption, measured in coordination with Sales and Redux leadership
Customer satisfaction, adoption and retention within the assigned portfolio
Timeliness of issue identification, escalation, resolution and follow-up
Completion of scheduled visits, launches and field-support activities

Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.

INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Success Specialist manages Beyond Oil pilot implementations, customer onboarding, and training for restaurant and commercial kitchen clients. They provide ongoing field support, monitor product adoption, and maintain accurate customer records while collaborating with sales and operations teams.

Requirements

Candidates must have at least two years of recent, hands-on back-of-house restaurant experience and a strong understanding of commercial kitchen workflows. A valid Class 5 driver's license and the ability to travel throughout the Lower Mainland and BC are required.

Skills

Customer success
Commercial kitchen operations
Fryer maintenance
Oil filtration
Training
CRM
Data collection
Field support
Troubleshooting
Relationship building
Logistics
Safety protocols
Time management
Communication
Reporting

Benefits

Extended health benefits
RRSP matching program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Beyond Oil
Redux
Sustainability
Commercial Kitchen
Fryer
Oil Management
TPM Testing
CRM
JD Edwards
Field Support
Onboarding
Logistics
Back-of-house
Food Waste
Renewable Energy
Site Assessment
Training
Data Collection
Account Management
Safety Protocols
Client Relations
Operations
Reporting
Travel

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