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Added 28 mins ago
RH
Hightide - Support Worker (Fri-Mon Days)
RainCity Housing and Support Society
Sechelt, BC
- Part-time
…security, crisis intervention, health and recreational groups and general problem…
Added 43 mins ago
C
Food Service Worker
Cook
Whitby, ON
- Full-time
Perform general cleaning duties; remove trash and garbage to designated areas.
Added 1 hour ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
General Duties: The line cook also will work with chefs when called upon, they may also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete…
Added 1 hour ago
GE
Blaze Bar & Grill Line Cook - PM 5pm_ 1:30am
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
General Duties: The line cook also will work with chefs when called upon, they may also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete…
Added 1 hour ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
General Duties: The line cook also will work with chefs when called upon, they may also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete…
Added 2 hours ago
SC
Sous Chef (87163001)
Sodexo Canada Ltd
Wilcox, SK
- Up to $25 CAD / hour
- Full-time
…great team environment, work/life balance and the ability to cook healthy and appealing menus for…
Added 2 hours ago
Uncertified Cook
Winnipeg Regional Health Authority
Ashern, MB
Site: Interlake-Eastern Regional Health Authority - Lakeshore General Hospital - Ashern
Added 3 hours ago
SD
CW26-42 Casual Journeyman Cook
School District No. 6 (Rocky Mountain)
Invermere, BC
- Full-time
The Journeyman Cook is responsible for food preparation and instructional assistance work in an instructional kitchen/cafeteria. This role includes meal production and the supervision of…
Added 3 hours ago
SA
Production Cook (Full-Time) - (YUL Airport))
SSP America
Dorval, QC
- Full-time
…Airport. We are seeking a skilled and efficient Production Cook to join our team. This role focuses on high-volume food preparation, including assembling sandwiches, slicing, chopping, and…
Added 3 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Ashern, MB
Site: Interlake-Eastern Regional Health Authority - Lakeshore General Hospital - Ashern
Added 4 hours ago
AR
Cook
Atria Retirement Canada - Court at Pringle Creek
Whitby, ON · ON-Whitby
- Full-time
High School Diploma or general education degree (GED).
Added 4 hours ago
SC
Sous Chef 87163001
Sodexo Canada Ltd
Wilcox, SK
- Up to $25 CAD / hour
- Full-time
…great team environment, work/life balance and the ability to cook healthy and appealing menus for…
Added 4 hours ago
SC
first cook 87163001
Sodexo Canada Ltd
Wilcox, SK
- $23 to $25 CAD / hour
- Full-time
Sodexo is growing! We are looking for a First Cook to join our dynamic team. This position is a full-time role. You will be offered is a great team environment, work/life balance and the…
Added 4 hours ago
Hightide - Support Worker (Fri-Mon Days)
RainCity Housing and Support Society
Sechelt, BC
…security, crisis intervention, health and recreational groups and general problem…
Added 4 hours ago
A
Winter 2026/27 - First Cook
Alterra
BC · CMH - British Columbia (Mountain)
- Full-time
…passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic…
Added 4 hours ago
C
Food Service Worker
Cook
Moncton, NB
- Part-time
Perform general cleaning duties; remove trash and garbage to designated areas.
Added 5 hours ago
C
Food Service Worker
Cook
Ottawa, ON · NEPEAN, ON
- Part-time
Perform general cleaning duties; remove trash and garbage to designated areas.
Added 5 hours ago
C
Food Service Worker
Cook
Nackawic, NB
- Part-time
Perform general cleaning duties; remove trash and garbage to designated areas.
Added 6 hours ago
TM
Cook
The Mustard SEED Society
Kamloops, BC
- Full-time
As a member of the Food Services team, the Cook plays a vital role in various aspects of the kitchen. In supporting meal service, the Cook plans, prepares and cooks food to ensure the…
Added 7 hours ago
C
Cook
Chartwell
Hamilton, ON · Dundas, ON
- Part-time
Grow your career at Chartwell where we have General Managers who started their career as a Cook.
Added 7 hours ago
SC
Cook_TEMPLATE2026
Sodexo Canada Ltd
AB · edmonton, Alberta
- $18 to $22 CAD / hour
- Full-time
…environment, work/life balance, great benefits and the ability to cook healthy and appealing menus for…
Added 7 hours ago
O&
Senior Cook - Sixty-Eight
Oliver & Bonacini
Toronto, ON
- $19 to $22 CAD / hour
- Full-time
Cook for some of Toronto’s most exclusive events, private parties and corporate functions.
Added 8 hours ago
C
Food Service Worker Part Time
Cook
Ottawa, ON · NEPEAN, ON
- Part-time
Perform general cleaning duties; remove trash and garbage to designated areas.
Added 11 hours ago
SH
Cook II - Certified
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Internship
Under the direction of the Supervisor, the Cook II is responsible for performing the following activities according to related policies and procedures and any government regulations and…
Added 13 hours ago
GE
Blaze Bar & Grill Line Cook - PM 5pm_ 1:30am
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
General Duties: The line cook also will work with chefs when called upon, they may also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete…

West Coast Reduction Ltd.

Customer Success Specialist

Vancouver, BC, Canada

Annual base salary $55,000 to $65,000

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Job details

Pay: Annual base salary $55,000 to $65,000
Posting language: English
Posted: Nov 2, 2026

Original job description

About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
Enjoy continuous training and development to grow your career.
Access a comprehensive benefits package, including extended health benefits.
Take advantage of our generous RRSP matching program after one year.
Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business. A valid Class 5 driver’s license and personal vehicle are required for this position.

Annual base salary $55,000 to $65,000
Vehicle and business travel expenses reimbursed per Company policy

Key Responsibilities

General Responsibilities

Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Build credibility and rapport with customer contacts by providing dependable, practical and hands-on support
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems
Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations
Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness
Coordinate the product, testing equipment, trial materials and training resources required for each implementation
Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support
Support hands-on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures
Deliver practical training and train-the-trainer sessions for kitchen leaders and back-of-house teams on proper Beyond Oil usage and safe handling procedures
Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Complete post-pilot follow-up and support a clear handoff into ongoing customer adoption and service

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

Conduct scheduled customer visits and follow-ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs
Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Support multi-location rollouts, refresher training and new site launches as directed
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for prospecting or closing new business)

Field Logistics & Redux Program Support (Secondary Focus - 15%)

Complete deliveries of Beyond Oil product, trial supplies and training materials required for pilots, launches or customer support
Maintain appropriate control and care of assigned testing equipment, training tools, product samples and field materials
Support selected Redux onboarding activities by confirming that bins, equipment, collection procedures and service schedules are properly understood and set up from day one
Assist with customer events, demonstrations, training initiatives and other field-based program activities as directed

Qualifications

A minimum of two years of recent, hands-on, back-of-house restaurant experience is required
Experience in roles such as Sous Chef, Kitchen Supervisor, Lead Line Cook, Kitchen Manager or a similar back-of-house position is preferred
Strong understanding of commercial kitchen operations, fryer workflows, oil filtration or straining practices and safe handling procedures
Flexibility to work a variable, non-traditional schedule based on customer and pilot requirements, including early mornings, evenings and occasional weekends. Some pilot days may require separate morning and evening work periods within the same day to align with customer kitchen operations
Good verbal and written communication skills, with the ability to train kitchen teams and communicate effectively with operators and managers
Highly organized, dependable and able to manage multiple customer visits, trials, follow-ups and reporting requirements
Comfortable taking direction and executing against priorities, processes and implementation plans established by Redux leadership
Comfortable collecting operational data, maintaining accurate records and using measurements such as TPM readings during customer trials
Proficiency in Microsoft Office Suite is required. Familiarity with CRM systems or JD Edwards EnterpriseOne is an asset
Valid BC Class 5 driver's license and reliable transportation for regular travel to customer sites is required
Available for regular travel throughout Metro Vancouver and the Lower Mainland, with occasional overnight travel throughout BC and across Canada to support key customer pilots, training, rollouts and national-account requirements. Occasional travel elsewhere in North America may also be required
Comfortable working in active commercial kitchens, being on their feet for extended periods, working around hot equipment, fryers and cooking oil, and handling or transporting product samples and trial materials while following all safety protocols
Ability to lift and carry product samples, testing equipment and training materials (up to approximately 25 lbs)

Performance Metrics

POC trials and customer onboardings completed accurately and within agreed timelines
Customer training and train-the-trainer sessions completed
Completeness and accuracy of pilot data, visit notes and CRM records
Successful transition from pilot to adoption, measured in coordination with Sales and Redux leadership
Customer satisfaction, adoption and retention within the assigned portfolio
Timeliness of issue identification, escalation, resolution and follow-up
Completion of scheduled visits, launches and field-support activities

Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.

INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Success Specialist manages Beyond Oil pilot implementations, customer onboarding, and training for restaurant and commercial kitchen clients. They provide ongoing field support, monitor product adoption, and maintain accurate customer records while collaborating with sales and operations teams.

Requirements

Candidates must have at least two years of recent, hands-on back-of-house restaurant experience and a strong understanding of commercial kitchen workflows. A valid Class 5 driver's license and the ability to travel throughout the Lower Mainland and BC are required.

Skills

Customer success
Commercial kitchen operations
Fryer maintenance
Oil filtration
Training
CRM
Data collection
Field support
Troubleshooting
Relationship building
Logistics
Safety protocols
Time management
Communication
Reporting

Benefits

Extended health benefits
RRSP matching program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Beyond Oil
Redux
Sustainability
Commercial Kitchen
Fryer
Oil Management
TPM Testing
CRM
JD Edwards
Field Support
Onboarding
Logistics
Back-of-house
Food Waste
Renewable Energy
Site Assessment
Training
Data Collection
Account Management
Safety Protocols
Client Relations
Operations
Reporting
Travel

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