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Added 21 mins ago
TC
Residence Worker with Overnight Awake Scheduling, Part-Time
Taproot Community Support Services
Nanaimo, BC
- Part-time
Recognize, analyze and deal with potential emergency situations such as client’s aggressive behaviour to ensure no harm comes to the client and/or the public; reports problems to supervisor.
Added 21 mins ago
DR
Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Reporting to the Supervisor, Service Delivery The System Support Coordinator will:
Added 51 mins ago
ST
Applied Behaviour Analysis Therapist
Strides Toronto
Toronto, ON
- Part-time
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families,…
Added 1 hour ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
…consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms…
Added 2 hours ago
MD
Clinical Supervisor - State Prog Admin Director
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
The MSOP is seeking an individual to join our team for an exciting and rewarding opportunity as a Clinical Supervisor. The Clinical Supervisor provides clinical and administrative…
Added 2 hours ago
E
Supervisor 2
Expro
Paradise, NL
- Full-time
…accordance with Company procedures and thereby ensuring a quality service to…
Added 2 hours ago
AS
Dementia Resource Consultant - Middlesex - UH
Alzheimer Society Southwest Partners
London, ON
- Full-time
The DRC provides specialized dementia-focused support, education, and service navigation to ensure that person living with dementia and/or care partners receive appropriate, timely, and…
Added 2 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
Added 2 hours ago
PH
Radiological Technologist, Computed Tomography General Procedures, Medical Imaging - BC Children’s Hospital
Provincial Health Services Authority
Vancouver, BC
- Full-time
…requesting previous studies. Reports malfunctioning equipment to…
Added 2 hours ago
RP
Accounts Payable Supervisor
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an experienced and hands-on Accounts Payable Supervisor to lead a high-volume AP function and provide leadership to a geographically diverse team. This role will…
Added 3 hours ago
O
Supervisor, Community Participation Supports- MNU-26-19
Ongwanada
Kingston, ON
- Internship
The Supervisor, Community Participation Support Services is responsible for the day-to-day operations of community participation services and supports, including Hydrotherapy. The…
Added 3 hours ago
FH
Trauma Clinical Counsellor, Indigenous Health
Fraser Health
Chilliwack, BC
- Full-time
Assesses client needs by gathering client information/history via phone interviews or other methods; seeking additional background information to perform initial assessment of client mental…
Added 3 hours ago
FH
Radiation Technologist, CT - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Reporting to the designated Supervisor, the Radiation Technologist, CT, practices in accordance with the standards of professional practice as well as utilizing a client and family centered…
Added 3 hours ago
FC
Senior Payroll Associate
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Provide timely customer support to address client inquiries related to pay.
Added 3 hours ago
MG
Wireline Operator (Class 3Q Drivers for Oilfield)
MISTRAS Group
AB · Calgary, AB
- Full-time
Adhere to all company safety policies, job-specific safety requirements, and client site rules.
Added 4 hours ago
HI
Nurse Supervisor (RN/RPN)
Home Instead of East Toronto
Toronto, ON
- Full-time
We are actively looking for a contract full-time qualified Nurse Supervisor, to help in the oversight and assurance of a high quality of care to for all of our clients.
Added 4 hours ago
SI
Waitstaff
Shannex Incorporated
Truro, NS
- Part-time
Recognition and Rewards for service excellence and safety
Added 4 hours ago
SS
Client Care Supervisor (RPN) - Supportive Housing
SPRINT Senior Care
Toronto, ON
- Full-time
The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments,…
Added 4 hours ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Full-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 4 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
…use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux…
Added 4 hours ago
A
Electrical Engineering Supervisor
Actalent
Calgary, AB
- $70 to $80 CAD / hour
- Contract
…lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les…
Added 4 hours ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 5 hours ago
HS
Nurse - Temporary Casual 6 months
Hopewell Support Services
Ariss, ON
- Part-time
Under the guidance of the Clinical Nurse Supervisor, the nurse works within a clinical multidisciplinary team that follows a person-centered model of care for individuals with complex…
Added 5 hours ago
HS
Nurse - Temporary Part Time
Hopewell Support Services
Ariss, ON
- Part-time
Under the guidance of the Clinical Nurse Supervisor, the nurse works within a clinical multidisciplinary team that follows a person-centered model of care for individuals with complex…
Added 5 hours ago
A
New Accounts Administrator
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
Reporting to the Supervisor, New Accounts, the New Accounts Administrator is responsible for the day to day processing of new accounts and fee-based accounts in a timely and accurate manner…

West Coast Reduction Ltd.

Customer Success Specialist

Vancouver, BC, Canada

Annual base salary $55,000 to $65,000

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Job details

Pay: Annual base salary $55,000 to $65,000
Posting language: English
Posted: Nov 2, 2026

Original job description

About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
Enjoy continuous training and development to grow your career.
Access a comprehensive benefits package, including extended health benefits.
Take advantage of our generous RRSP matching program after one year.
Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business. A valid Class 5 driver’s license and personal vehicle are required for this position.

Annual base salary $55,000 to $65,000
Vehicle and business travel expenses reimbursed per Company policy

Key Responsibilities

General Responsibilities

Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Build credibility and rapport with customer contacts by providing dependable, practical and hands-on support
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems
Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations
Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness
Coordinate the product, testing equipment, trial materials and training resources required for each implementation
Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support
Support hands-on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures
Deliver practical training and train-the-trainer sessions for kitchen leaders and back-of-house teams on proper Beyond Oil usage and safe handling procedures
Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Complete post-pilot follow-up and support a clear handoff into ongoing customer adoption and service

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

Conduct scheduled customer visits and follow-ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs
Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Support multi-location rollouts, refresher training and new site launches as directed
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for prospecting or closing new business)

Field Logistics & Redux Program Support (Secondary Focus - 15%)

Complete deliveries of Beyond Oil product, trial supplies and training materials required for pilots, launches or customer support
Maintain appropriate control and care of assigned testing equipment, training tools, product samples and field materials
Support selected Redux onboarding activities by confirming that bins, equipment, collection procedures and service schedules are properly understood and set up from day one
Assist with customer events, demonstrations, training initiatives and other field-based program activities as directed

Qualifications

A minimum of two years of recent, hands-on, back-of-house restaurant experience is required
Experience in roles such as Sous Chef, Kitchen Supervisor, Lead Line Cook, Kitchen Manager or a similar back-of-house position is preferred
Strong understanding of commercial kitchen operations, fryer workflows, oil filtration or straining practices and safe handling procedures
Flexibility to work a variable, non-traditional schedule based on customer and pilot requirements, including early mornings, evenings and occasional weekends. Some pilot days may require separate morning and evening work periods within the same day to align with customer kitchen operations
Good verbal and written communication skills, with the ability to train kitchen teams and communicate effectively with operators and managers
Highly organized, dependable and able to manage multiple customer visits, trials, follow-ups and reporting requirements
Comfortable taking direction and executing against priorities, processes and implementation plans established by Redux leadership
Comfortable collecting operational data, maintaining accurate records and using measurements such as TPM readings during customer trials
Proficiency in Microsoft Office Suite is required. Familiarity with CRM systems or JD Edwards EnterpriseOne is an asset
Valid BC Class 5 driver's license and reliable transportation for regular travel to customer sites is required
Available for regular travel throughout Metro Vancouver and the Lower Mainland, with occasional overnight travel throughout BC and across Canada to support key customer pilots, training, rollouts and national-account requirements. Occasional travel elsewhere in North America may also be required
Comfortable working in active commercial kitchens, being on their feet for extended periods, working around hot equipment, fryers and cooking oil, and handling or transporting product samples and trial materials while following all safety protocols
Ability to lift and carry product samples, testing equipment and training materials (up to approximately 25 lbs)

Performance Metrics

POC trials and customer onboardings completed accurately and within agreed timelines
Customer training and train-the-trainer sessions completed
Completeness and accuracy of pilot data, visit notes and CRM records
Successful transition from pilot to adoption, measured in coordination with Sales and Redux leadership
Customer satisfaction, adoption and retention within the assigned portfolio
Timeliness of issue identification, escalation, resolution and follow-up
Completion of scheduled visits, launches and field-support activities

Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.

INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Success Specialist manages Beyond Oil pilot implementations, customer onboarding, and training for restaurant and commercial kitchen clients. They provide ongoing field support, monitor product adoption, and maintain accurate customer records while collaborating with sales and operations teams.

Requirements

Candidates must have at least two years of recent, hands-on back-of-house restaurant experience and a strong understanding of commercial kitchen workflows. A valid Class 5 driver's license and the ability to travel throughout the Lower Mainland and BC are required.

Skills

Customer success
Commercial kitchen operations
Fryer maintenance
Oil filtration
Training
CRM
Data collection
Field support
Troubleshooting
Relationship building
Logistics
Safety protocols
Time management
Communication
Reporting

Benefits

Extended health benefits
RRSP matching program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Beyond Oil
Redux
Sustainability
Commercial Kitchen
Fryer
Oil Management
TPM Testing
CRM
JD Edwards
Field Support
Onboarding
Logistics
Back-of-house
Food Waste
Renewable Energy
Site Assessment
Training
Data Collection
Account Management
Safety Protocols
Client Relations
Operations
Reporting
Travel

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