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Added 2 mins ago
SR
Tooling Engineer
Strategy Recruitment Group
Mississauga, ON
- Full-time
A leading manufacturing organization is seeking an experienced Tooling Design Specialist to join its engineering team. This role is responsible for developing tooling concepts, creating…
Added 2 mins ago
TI
Containerization Security Engineer
Themesoft Inc.
Toronto, ON
- Contract
Certified Kubernetes Security Specialist (CKS)
Added 17 mins ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 17 mins ago
L
Specialist - Software Engineering
LTM
ON · Ontario, Canada
- $107,720 USD / year
- Full-time
…technical design decisions Ensure code quality through unit testing code reviews and adherence to best practices Troubleshoot and resolve production issues promptly Stay updated with…
Added 17 mins ago
FI
QA Specialist (SQL, ETL)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Systems Testing/QA Specialist - Senior (SQL, ETL, Data Warehouse, Data Migration)
Added 17 mins ago
GD
Senior Integrations Engineer
Globalfaces Direct
Toronto, ON · North York, ON
- $95,000 to $115,000 CAD / year
- Full-time
…integrations connecting our platform to partners and third-party…
Added 17 mins ago
BP
Safety Specialist (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
In support of achieving excellence and business results through safe, reliable operations, Bruce Power is currently looking for a qualified Safety Specialist.
Added 17 mins ago
MM
Test Specialist
Modine Manufacturing Company
Calgary, AB
- Full-time
…cross-functional teams to ensure safe, accurate, and reliable testing…
Added 32 mins ago
A
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 32 mins ago
H
Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
This Information Systems position is responsible for planning, project management, coordination and functional support of all HR Canada domains primarily, in the area of SAP Financial and…
Added 47 mins ago
SM
Nurse Practitioner Adult Heart Lung Vascular & Neurology
St. Michael's Hospital
Toronto, ON
- Temporary
Evaluates outcomes of practice, practice patterns and systems of care against local and national benchmarks to identify variances in practice outcomes and population trends.
Added 47 mins ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 1 hour ago
HT
Systems Testing / QA Specialist
Hirematic Talent Solutions
Toronto, ON
- $40 to $48 CAD / hour
- Contract
We are seeking an experienced Senior Systems Testing / QA Specialist with a strong background in software quality assurance and testing. The successful candidate will be responsible for…
Added 1 hour ago
G
Senior Design Project Manager
GagaMuller
Regina, SK
- Full-time
…Mechanical, Electrical, CSA, Architectural, Structural, and specialist systems are coordinated, compliant, buildable, and aligned with project…
Added 2 hours ago
AS
Controller
Accountant Staffing
Halifax, NS
- Full-time
Previous experience implementing or transitioning systems would be considered an advantage
Added 2 hours ago
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Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- Full-time
Reporting to the Glazing Product Manager, the Technical Specialist supports the evaluation, testing, investigation, and development of glazing, window, and building envelope systems. This…
Added 2 hours ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Glazing Product Manager, the Technical Specialist supports the evaluation, testing, investigation, and development of glazing, window, and building envelope systems. This…
Added 2 hours ago
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RQ11623 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Plans and organizes testing efforts for large systems in
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Engineering Technology Specialist
Price Industries
Winnipeg, MB
- Full-time
The Engineering Technology Specialist supports the development, implementation, and continuous improvement of Price’s design engineering systems, standards, data, and digital tools. This…
Added 3 hours ago
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Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
…internal project management office for the assigned team, the Specialist provides advice and guidance to health authority leadership, management and staff, as well as internal HEMBC team…
Added 4 hours ago
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Principal Advisor Remuneration
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- Full-time
Lead defined areas of technical work, designing and testing solutions and translating agreed approaches into practical methodologies, tools and guidance.
Added 5 hours ago
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Advanced Applications Blow Molding Specialist
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Added 5 hours ago
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M.L.T. Charge - Quality
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Added 5 hours ago
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Computer Modeling & Simulation Staff Specialist/Engineer
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London, ON
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Added 8 hours ago
EF
Senior Information Technology Specialist
E.SUN Financial Holding Co., Ltd
Toronto, ON · North York, ON
- Full-time
The IT Senior Specialist is responsible for supporting local IT operations, cybersecurity controls, and technology governance for E.SUN's Canadian operations. This role serves as the…

West Coast Reduction Ltd.

Customer Success Specialist

Vancouver, BC, Canada

Annual base salary $55,000 to $65,000

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Applications open in a new tab.

Job details

Pay: Annual base salary $55,000 to $65,000
Posting language: English
Posted: Nov 2, 2026

Original job description

About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
Enjoy continuous training and development to grow your career.
Access a comprehensive benefits package, including extended health benefits.
Take advantage of our generous RRSP matching program after one year.
Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer-success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business. A valid Class 5 driver’s license and personal vehicle are required for this position.

Annual base salary $55,000 to $65,000
Vehicle and business travel expenses reimbursed per Company policy

Key Responsibilities

General Responsibilities

Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Build credibility and rapport with customer contacts by providing dependable, practical and hands-on support
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems
Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations
Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness
Coordinate the product, testing equipment, trial materials and training resources required for each implementation
Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support
Support hands-on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures
Deliver practical training and train-the-trainer sessions for kitchen leaders and back-of-house teams on proper Beyond Oil usage and safe handling procedures
Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Complete post-pilot follow-up and support a clear handoff into ongoing customer adoption and service

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

Conduct scheduled customer visits and follow-ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs
Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Support multi-location rollouts, refresher training and new site launches as directed
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for prospecting or closing new business)

Field Logistics & Redux Program Support (Secondary Focus - 15%)

Complete deliveries of Beyond Oil product, trial supplies and training materials required for pilots, launches or customer support
Maintain appropriate control and care of assigned testing equipment, training tools, product samples and field materials
Support selected Redux onboarding activities by confirming that bins, equipment, collection procedures and service schedules are properly understood and set up from day one
Assist with customer events, demonstrations, training initiatives and other field-based program activities as directed

Qualifications

A minimum of two years of recent, hands-on, back-of-house restaurant experience is required
Experience in roles such as Sous Chef, Kitchen Supervisor, Lead Line Cook, Kitchen Manager or a similar back-of-house position is preferred
Strong understanding of commercial kitchen operations, fryer workflows, oil filtration or straining practices and safe handling procedures
Flexibility to work a variable, non-traditional schedule based on customer and pilot requirements, including early mornings, evenings and occasional weekends. Some pilot days may require separate morning and evening work periods within the same day to align with customer kitchen operations
Good verbal and written communication skills, with the ability to train kitchen teams and communicate effectively with operators and managers
Highly organized, dependable and able to manage multiple customer visits, trials, follow-ups and reporting requirements
Comfortable taking direction and executing against priorities, processes and implementation plans established by Redux leadership
Comfortable collecting operational data, maintaining accurate records and using measurements such as TPM readings during customer trials
Proficiency in Microsoft Office Suite is required. Familiarity with CRM systems or JD Edwards EnterpriseOne is an asset
Valid BC Class 5 driver's license and reliable transportation for regular travel to customer sites is required
Available for regular travel throughout Metro Vancouver and the Lower Mainland, with occasional overnight travel throughout BC and across Canada to support key customer pilots, training, rollouts and national-account requirements. Occasional travel elsewhere in North America may also be required
Comfortable working in active commercial kitchens, being on their feet for extended periods, working around hot equipment, fryers and cooking oil, and handling or transporting product samples and trial materials while following all safety protocols
Ability to lift and carry product samples, testing equipment and training materials (up to approximately 25 lbs)

Performance Metrics

POC trials and customer onboardings completed accurately and within agreed timelines
Customer training and train-the-trainer sessions completed
Completeness and accuracy of pilot data, visit notes and CRM records
Successful transition from pilot to adoption, measured in coordination with Sales and Redux leadership
Customer satisfaction, adoption and retention within the assigned portfolio
Timeliness of issue identification, escalation, resolution and follow-up
Completion of scheduled visits, launches and field-support activities

Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.

INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Success Specialist manages Beyond Oil pilot implementations, customer onboarding, and training for restaurant and commercial kitchen clients. They provide ongoing field support, monitor product adoption, and maintain accurate customer records while collaborating with sales and operations teams.

Requirements

Candidates must have at least two years of recent, hands-on back-of-house restaurant experience and a strong understanding of commercial kitchen workflows. A valid Class 5 driver's license and the ability to travel throughout the Lower Mainland and BC are required.

Skills

Customer success
Commercial kitchen operations
Fryer maintenance
Oil filtration
Training
CRM
Data collection
Field support
Troubleshooting
Relationship building
Logistics
Safety protocols
Time management
Communication
Reporting

Benefits

Extended health benefits
RRSP matching program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Beyond Oil
Redux
Sustainability
Commercial Kitchen
Fryer
Oil Management
TPM Testing
CRM
JD Edwards
Field Support
Onboarding
Logistics
Back-of-house
Food Waste
Renewable Energy
Site Assessment
Training
Data Collection
Account Management
Safety Protocols
Client Relations
Operations
Reporting
Travel

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