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Added 47 mins ago
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Functional Business Analyst
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- Full-time
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Added 1 day ago
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IT Team Lead, End User Experience (EUE)
West Fraser
Vancouver, BC
- Full-time
Build and lead the End-User Experience team as a new function, including operating rhythm, intake and queue management, and team norms.
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West Fraser

IT Team Lead, End User Experience (EUE)

Vancouver, BC, V6C 3E8, Canada

The salary range for this position is $102,316 - $121,500 this may vary depending on experience, education, and location. · Full-time

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Job details

Pay: The salary range for this position is $102,316 - $121,500 this may vary depending on experience, education, and location.
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Team Lead, End-User Experience (EUE)

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Our Information Technology team is currently recruiting for a Team Lead, End-User Experience (EUE) based in Vancouver, BC.

This is an exciting opportunity for a senior end-user computing professional to help build and lead a new End-User Experience function at West Fraser. In this working lead role, you will set the technical standard for endpoint support and engineering, mentor a team of experienced specialists, and help ensure employees across our offices and mill sites have a reliable, secure, and effortless technology experience.

You’ll Do:
Build and lead the End-User Experience team as a new function, including operating rhythm, intake and queue management, and team norms.
Mentor, coach, and develop Endpoint Specialists while acting as the team’s technical standard setter and final internal escalation point.
Work directly in the escalation queue as a senior resolver, supporting complex incidents across Windows, Microsoft 365 client applications, VPN/connectivity, mailbox issues, and application faults.
Own and continuously improve escalation processes between front-line support, regional field teams, and infrastructure/platform teams.
Oversee the endpoint stack as a service, including Microsoft Intune configuration profiles, compliance policies, update rings, Autopilot provisioning, application packaging, and SCCM workstation workloads.
Manage kiosk and dedicated device configurations, including employee kiosks, scale computers, production display PCs, and other purpose-built devices.
Drive recurring issues to root cause and convert solutions into knowledge base content that improves first-contact support.

You Have:

A minimum of seven years of experience in end-user computing, modern workplace engineering, endpoint management, or a related IT discipline.
Architect-level depth across the Microsoft endpoint stack, with the judgment to design standards that others can follow.
Expert knowledge of Microsoft Intune, Autopilot, configuration profiles, compliance policies, update management, and application deployment at scale.
Strong knowledge of Microsoft Entra conditional access, including policy design, implementation, and troubleshooting across device, identity, and application signals.
Experience working in hybrid environments, including hybrid AD joined devices, GPO and Intune coexistence, and co-managed workloads.
Experience mentoring, coaching, or developing technical specialists as a people leader or senior technical lead.
Experience building or substantially improving a function, service, or team, including cross-team operating agreements such as escalation contracts, RACIs, or shared tenant boundaries.
Excellent troubleshooting, prioritization, written communication, and root cause analysis skills.
Experience with SCCM co-management, kiosk/shared device management, application control, ITIL, or formal service management practices is considered an asset.
A bachelor’s degree in computer science, information technology, or a related field; equivalent direct work experience will also be considered.
Relevant industry certifications such as MD-102 or ITIL Foundation are preferred.

Compensation Package:

The salary range for this position is $102,316 - $121,500 this may vary depending on experience, education, and location.
Annual bonus opportunity
Outstanding benefits package including medical, dental, pension, life insurance, disability, accident insurance, vacation, and holidays

Your Workplace Location:

Nestled amidst captivating natural beauty, Vancouver is a city that promises an enchanting experience to its visitors. Its balmy climate, coupled with the warm hospitality of its people, has earned it a reputation as one of the most sought-after tourist destinations in the world. However, Vancouver's appeal doesn't just end there. The city boasts a vibrant cultural scene, with a rich diversity of languages and ethnicities, adding to its unique charm. As one of Canada's most ethnically and linguistically diverse cities, Vancouver is a melting pot of cultures, traditions, and lifestyles, making it an unparalleled place to live.

About Us:

West Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe.

From lumber to engineered wood products, West Fraser delivers high-quality, naturally renewable building materials to the world. In all aspects of our business, we’re committed to responsible product sourcing and harvesting practices, backed by globally-recognized forest certifications.

Diversity:

At West Fraser, we strongly believe promoting diversity and inclusion is essential to our success. Our commitment to creating inclusive workplaces is reflected in our core values, and we constantly strive to foster a culture that values and respects every individual’s unique background and perspective. By joining us, you will have the opportunity to be a part of a team dedicated to shaping a brighter future by embracing diversity and promoting inclusivity. Join our team at West Fraser and help us build a more diverse and inclusive community.

Sustainability:

West Fraser is fully committed to sustainable forest management as defined in our environmental policy, which is reflected in every aspect of our work. We adopt new technologies and innovations to create exceptional building materials. Wood products are a natural, renewable, recyclable, and environmentally sustainable choice for consumers who prioritize sustainability.

Sustainability Report | West Fraser

Learn more about us!

We are West Fraser

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More about this job

Responsibilities

The IT Team Lead will build and manage the End-User Experience function, setting technical standards and mentoring a team of specialists. They will also act as a senior resolver for complex technical escalations and oversee the endpoint device lifecycle.

Requirements

Candidates must have at least seven years of experience in end-user computing and architect-level expertise with the Microsoft endpoint stack. A bachelor's degree in a related field is required, with industry certifications like MD-102 or ITIL Foundation considered an asset.

Skills

Microsoft Intune
Autopilot
Endpoint management
Microsoft Entra
SCCM
Windows
Microsoft 365
ITIL
Team leadership
Technical mentoring
Incident management
Application packaging
Conditional access
Troubleshooting
Root cause analysis

Benefits

Medical insurance
Dental insurance
Pension
Life insurance
Disability insurance
Accident insurance
Vacation
Holidays
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Team Lead
End User Experience
Microsoft Intune
Autopilot
SCCM
Microsoft Entra
Conditional Access
Endpoint Management
Windows
Microsoft 365
VPN
ITIL
MD-102
Hybrid AD
GPO
Application Packaging
Incident Management
Root Cause Analysis
Service Management
Infrastructure
Technical Leadership
Mentoring
Workstation Workloads
Compliance Policies
Configuration Profiles

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