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Added 2 hours ago
UH
Timber-Tech Building Solutions - Warranty Technician
UpSourced HR
Calgary, AB
- Full-time
Timber-Tech Building Solutions is a leader in residential and commercial framing solutions across Alberta, and is seeking a dedicated and skilled Warranty Technician to join our growing…
Added 2 hours ago
MG
Anaesthesia Assistant (Operating Room)
Michael Garron Hospital
Toronto, ON
- Full-time
…of community within Canada's largest city. Recognized as a leader in workplace wellness and offering a quality work environment focused on learning and development, MGH invests in people to…
Added 3 hours ago
General Manager
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
…operations of the community ensuring the provision of high quality care and service; management, supervision and clinical leadership; execution of business strategies, plans and programs;…
Added 4 hours ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
As a people leader, this person will also manage and develop the web team, ensuring our web properties, technical infrastructure, analytics, and visibility roadmap are aligned to business…
Added 5 hours ago
TL
CTO (Chief Technology Officer)
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
…entering our next phase of hypergrowth, and we need a technical leader to build what comes…
Added 6 hours ago
R
Stage - Hiver 2027 - Ingénieur client et Nouveau programme moteur / Internship - Winter 2027 - Customer Engineering & New Engine Program
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 10 hours ago
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Shoe Specialist
Harry Rosen
NS · Toronto, ON · Cumberland
- Full-time
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years…
Added 12 hours ago
Production Worker/Labourer
Aspire Bakeries
Winnipeg, MB
With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 15 hours ago
WF
IT Team Lead, End User Experience (EUE)
West Fraser
Vancouver, BC
- Full-time
Own and continuously improve escalation processes between front-line support, regional field teams, and infrastructure/platform teams.
Added 15 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Worley is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and professional…
Added 16 hours ago
Legal Counsel - FinTech
Ebury
Toronto, ON
The Legal Department at Ebury is core to the functioning of the Ebury Group. It provides front-line advice to all parts of the Ebury Group on legal, regulatory and governance matters which…
Added 16 hours ago
Machine Operator
Give and Go Prepared Foods
Brampton, ON
Under the general supervision of the Area Leader, Production Supervisor and/or Plant Manager; the Machine Operator will be responsible for ensuring the equipment is operated correctly by…
Added 18 hours ago
K
Senior Consultant, People & Change
KPMG
Ottawa, ON
- Full-time
Working collaboratively with team members to deliver high-quality outputs on time and in line with client expectations
Added 18 hours ago
Underground Drilling Supervisor - Percussive
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Timmins, ON · Red Lake, ON · Nipigon, ON
Boart Longyear’s vision is to be the global industry leader in safety, drilling innovation and productivity.
Added 18 hours ago
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Customer Experience Associate
TD
Penticton, BC
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
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Added 19 hours ago
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Georgian Bluffs, ON
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Added 20 hours ago
Laboratory Assistant
ALS
Calgary, AB · CAN - AB - Calgary
Perform all required quality control procedures;
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Mechanical Technician – Machinist
Pratt & Whitney
Halifax, NS
- Full-time
Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry. We manufacture next-generation engines that power the world’s largest fleet of aircraft and helicopters in the…
Added 23 hours ago
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DIRECTOR OF INFORMATION TECHNOLOGY
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Quebec, QC
- Full-time
…for an experienced, business-oriented, and results-driven IT leader who can combine strategic vision with excellent execution. Your Key Responsibilities IT Strategy and Governance: Define…
Added 23 hours ago
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Customer Experience Associate
TD
Toronto, ON
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 23 hours ago
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Logistics Manager
Pratt & Whitney
Mississauga, ON
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Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines…
Added 1 day ago
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Gestionnaire De Projet - Project Manager
Actalent
Longueuil, QC
- $30 to $60 CAD / hour
- Contract
…presence to oversee activities and ensure timelines, budget, and quality standards are…
Added 1 day ago
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Gestionnaire De Projet - Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
…presence to oversee activities and ensure timelines, budget, and quality standards are…
Added 1 day ago
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Gestionnaire De Projet - Project Manager
Actalent
Laval, QC
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West Fraser

IT Team Lead, End User Experience (EUE)

Vancouver, BC, V6C 3E8, Canada

The salary range for this position is $102,316 - $121,500 this may vary depending on experience, education, and location. · Full-time

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Job details

Pay: The salary range for this position is $102,316 - $121,500 this may vary depending on experience, education, and location.
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Team Lead, End-User Experience (EUE)

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Our Information Technology team is currently recruiting for a Team Lead, End-User Experience (EUE) based in Vancouver, BC.

This is an exciting opportunity for a senior end-user computing professional to help build and lead a new End-User Experience function at West Fraser. In this working lead role, you will set the technical standard for endpoint support and engineering, mentor a team of experienced specialists, and help ensure employees across our offices and mill sites have a reliable, secure, and effortless technology experience.

You’ll Do:
Build and lead the End-User Experience team as a new function, including operating rhythm, intake and queue management, and team norms.
Mentor, coach, and develop Endpoint Specialists while acting as the team’s technical standard setter and final internal escalation point.
Work directly in the escalation queue as a senior resolver, supporting complex incidents across Windows, Microsoft 365 client applications, VPN/connectivity, mailbox issues, and application faults.
Own and continuously improve escalation processes between front-line support, regional field teams, and infrastructure/platform teams.
Oversee the endpoint stack as a service, including Microsoft Intune configuration profiles, compliance policies, update rings, Autopilot provisioning, application packaging, and SCCM workstation workloads.
Manage kiosk and dedicated device configurations, including employee kiosks, scale computers, production display PCs, and other purpose-built devices.
Drive recurring issues to root cause and convert solutions into knowledge base content that improves first-contact support.

You Have:

A minimum of seven years of experience in end-user computing, modern workplace engineering, endpoint management, or a related IT discipline.
Architect-level depth across the Microsoft endpoint stack, with the judgment to design standards that others can follow.
Expert knowledge of Microsoft Intune, Autopilot, configuration profiles, compliance policies, update management, and application deployment at scale.
Strong knowledge of Microsoft Entra conditional access, including policy design, implementation, and troubleshooting across device, identity, and application signals.
Experience working in hybrid environments, including hybrid AD joined devices, GPO and Intune coexistence, and co-managed workloads.
Experience mentoring, coaching, or developing technical specialists as a people leader or senior technical lead.
Experience building or substantially improving a function, service, or team, including cross-team operating agreements such as escalation contracts, RACIs, or shared tenant boundaries.
Excellent troubleshooting, prioritization, written communication, and root cause analysis skills.
Experience with SCCM co-management, kiosk/shared device management, application control, ITIL, or formal service management practices is considered an asset.
A bachelor’s degree in computer science, information technology, or a related field; equivalent direct work experience will also be considered.
Relevant industry certifications such as MD-102 or ITIL Foundation are preferred.

Compensation Package:

The salary range for this position is $102,316 - $121,500 this may vary depending on experience, education, and location.
Annual bonus opportunity
Outstanding benefits package including medical, dental, pension, life insurance, disability, accident insurance, vacation, and holidays

Your Workplace Location:

Nestled amidst captivating natural beauty, Vancouver is a city that promises an enchanting experience to its visitors. Its balmy climate, coupled with the warm hospitality of its people, has earned it a reputation as one of the most sought-after tourist destinations in the world. However, Vancouver's appeal doesn't just end there. The city boasts a vibrant cultural scene, with a rich diversity of languages and ethnicities, adding to its unique charm. As one of Canada's most ethnically and linguistically diverse cities, Vancouver is a melting pot of cultures, traditions, and lifestyles, making it an unparalleled place to live.

About Us:

West Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe.

From lumber to engineered wood products, West Fraser delivers high-quality, naturally renewable building materials to the world. In all aspects of our business, we’re committed to responsible product sourcing and harvesting practices, backed by globally-recognized forest certifications.

Diversity:

At West Fraser, we strongly believe promoting diversity and inclusion is essential to our success. Our commitment to creating inclusive workplaces is reflected in our core values, and we constantly strive to foster a culture that values and respects every individual’s unique background and perspective. By joining us, you will have the opportunity to be a part of a team dedicated to shaping a brighter future by embracing diversity and promoting inclusivity. Join our team at West Fraser and help us build a more diverse and inclusive community.

Sustainability:

West Fraser is fully committed to sustainable forest management as defined in our environmental policy, which is reflected in every aspect of our work. We adopt new technologies and innovations to create exceptional building materials. Wood products are a natural, renewable, recyclable, and environmentally sustainable choice for consumers who prioritize sustainability.

Sustainability Report | West Fraser

Learn more about us!

We are West Fraser

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More about this job

Responsibilities

The IT Team Lead will build and manage the End-User Experience function, setting technical standards and mentoring a team of specialists. They will also act as a senior resolver for complex technical escalations and oversee the endpoint device lifecycle.

Requirements

Candidates must have at least seven years of experience in end-user computing and architect-level expertise with the Microsoft endpoint stack. A bachelor's degree in a related field is required, with industry certifications like MD-102 or ITIL Foundation considered an asset.

Skills

Microsoft Intune
Autopilot
Endpoint management
Microsoft Entra
SCCM
Windows
Microsoft 365
ITIL
Team leadership
Technical mentoring
Incident management
Application packaging
Conditional access
Troubleshooting
Root cause analysis

Benefits

Medical insurance
Dental insurance
Pension
Life insurance
Disability insurance
Accident insurance
Vacation
Holidays
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Team Lead
End User Experience
Microsoft Intune
Autopilot
SCCM
Microsoft Entra
Conditional Access
Endpoint Management
Windows
Microsoft 365
VPN
ITIL
MD-102
Hybrid AD
GPO
Application Packaging
Incident Management
Root Cause Analysis
Service Management
Infrastructure
Technical Leadership
Mentoring
Workstation Workloads
Compliance Policies
Configuration Profiles

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