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Added 16 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across…
Added 16 mins ago
GardaWorld - French Customer Service - Edmonton
GardaWorld
Edmonton, AB
JOB DESCRIPTION – Customer Service Representative
Added 30 mins ago
CO
Project Manager - AI Building and Zoning Review
City of Niagara Falls
Niagara Falls, ON
- $54.58 to $68.22 CAD / hour
- Contract
…the AI-driven solution that supports applicants and improves customer service throughout the application process. As project lead, the incumbent coordinates a cross-functional project team…
Added 30 mins ago
Project Manager
The Canada Life Assurance Company
Toronto, ON
The Project Manager plays a critical role in leading digital transformation projects within the Technology PMO, delivering innovative solutions that modernize insurance benefits and…
Added 30 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Project Manager plays a critical role in leading large, high-risk, multi-workstream digital transformation projects with significant business impact, within the Technology PMO,…
Added 1 hour ago
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Gestionnaire de projets / Project Manager
Veolia | Water Tech
Montreal, QC
- Full-time
Assurer le leadership au sein de l'équipe de projet (travailler en collaboration avec diverses parties prenantes des équipes techniques : ingénierie, conception, mise en service, production)
Added 1 hour ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
 Certified Quality Engineer/Certified Quality Technician preferred, Certified Manager of
Added 1 hour ago
Program Manager, Product Change and Development
Westerkirk
Calgary, AB · Mississauga, ON
The Program Manager, Product Change Management & Development reports to the Director, Product Planning and Improvement and will liaise with internal departments in the areas of Engineering,…
Added 1 hour ago
HOURLY ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
London, ON
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 1 hour ago
EG
Manager, IT Operations
Etraveli Group
Toronto, ON
- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
Added 1 hour ago
PC
Information Systems & Technical Support
Patterson Companies, Inc.
Cambridge, ON
- Full-time
Strong customer service, organization, communication, and independent troubleshooting skills.
Added 1 hour ago
NA
Account Coordinator, Commercial SME
NFP, an Aon company (Canada)
Newmarket, ON
- Full-time
…that provide Client Managers quality support in delivering service standards to the client. Strong computer skills along with effective verbal, written, and electronic communications are…
Added 1 hour ago
S
Desktop Support Analyst
Stantec
Saskatoon, SK
- Full-time
Excellent customer service, communication, and interpersonal skills.
Added 2 hours ago
AI
Food Safety & Quality Assurance Supervisor (1-Year Contract)
Agrocorp International
Moose Jaw, SK
- Full-time
environment, quality, customer service and cost controls.
Added 2 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 2 hours ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Toronto, ON
- Full-time
The District Manager – Northern Ontario & Manitoba (Hybrid) is responsible for maximizing SiriusXM’s dealer performance through a balanced combination of in-person dealership support and…
Added 3 hours ago
K
Manager, Cybersecurity
KPMG
Calgary, AB
- Full-time
Our Calgary team is looking for highly motivated Cyber Security professionals at the Manager level to join our team! As a member of KPMG Canada’s cross-functional Cyber team, you will be…
Added 3 hours ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 3 hours ago
DT
Heavy Duty Mechanics - 7 days on/off
Diamond Truck Centre - Langley
Fort McMurray, AB
- $51 to $77.5 CAD / hour
- Full-time
…complete the repair. Heavy-duty mechanics are a vital part of our service team by providing our customers quality repairs in a timely manner to help get them back on the…
Added 4 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The skill requirements for this position include customer service, teamwork, cooperation, communication, self-development and initiative, valuing diversity, integrity and building trust,…
Added 4 hours ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 4 hours ago
BV
CUSTOMER SERVICE ASSISTANT
Bureau Veritas | Marine & Offshore
AB · Edmonton, AB
- Full-time
Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
Added 5 hours ago
KG
Building Maintenance Technician (Toronto)
Kipling Group
Toronto, ON
- Full-time
Company Overview: Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the…
Added 5 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action…

Westerkirk

Program Manager, Product Change and Development

Calgary, AB, Canada
Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 27, 2026
Experience: 5-7 years' experience working in a program management role, within a multi-function, multi-level organizational environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles - from bush flying to commercial aviation - and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Position Summary

The Program Manager, Product Change Management & Development reports to the Director, Product Planning and Improvement and will liaise with internal departments in the areas of Engineering, Commercial Programs, Manufacturing, Operations, Technical Services, IT, Legal, HR, Finance, the Executive leadership, and other key stakeholders. The Program Manager will also interact with customers, suppliers, and consultants. The primary purpose of the role is to:

Manage cross functional projects within schedule, budget, and quality to support aftermarket activities and customer operations.
Evaluate, schedule, and budget any required project. Ensure quality and risk management, as well as governance and team coordination of the projects and programs to comply with company strategy and targets.
Apply project management, and DHC business practices in managing internal and external work enabling satisfaction of project outcomes.
Manage the program strategy related to obsolescence, regulatory and certification requirements.
Support internal strategic initiatives (e.g. margin improvement initiatives, aircraft pricing strategies)
Responsible for the business case of future derivatives and product enhancements
Prepare offers, including Price and Lead time, to the customers for requested aircraft features.
Strive to improve and develop internal practices and processes applying continuous improvement and Lean principles.
Always represent De Havilland in a professional and courteous manner in every communication with customers or prospective customers. Strive to achieve world class customer service performance

Duties & Responsibilities

Develop detailed, comprehensive project plans based on approved objectives.
Identify and manage risks to mitigate impact to program scope, schedule, cost, and quality constraints.
Create and sustain clear and concise communication to keep sponsors and stakeholders informed.
Define program milestones and ensure programs adhere to a realistic schedule and communicate delays appropriately.
Ensure all customer commitments are met or exceeded.
Establish and manage project budgets and use DHC project cost controls for program cost management.
Establish quality criteria for program success and ensure projects are measured against initial quality criterion through conception to completion.
Ensure the appropriate level of project governance is in place to allow for timely decision-making and project progress reporting.
Ensure clear communication with team members for objectives, timelines, and priorities.
Ensure feedback to functional management as necessary.
Demonstrate leadership in a fast-paced, complex environment with competing priorities.

Education & Experience

Engineering or Business degree, preferably Aerospace related, or an equivalent level of combined education and experience.
5-7 years' experience working in a program management role, within a multi-function, multi-level organizational environment.
Experience in an aerospace engineering and/or manufacturing environment considered an asset.

Skills

Team oriented and works well in a collaborative environment.
PMP or PgMP certification is highly desirable.
Demonstrated strong negotiation skills.
Highly skilled in Microsoft Project. Proficient in the use of O365 suite of tools (Word, Excel, SharePoint).
Excellent ability to communicate a strategy using presentation tools such as PowerPoint.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated interpersonal skills and ability to build relationships and work effectively with people at all organizational levels.

Work Location & Conditions of Employment

Candidate will be required to live in Toronto or Calgary area.
Candidate will be required to work in the office full time in a collaborative, and innovative environment.
Candidate may be required to travel at short notice.
Schedule flexibility may be required

Why work at De Havilland?

De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.

Work with a team that makes a true difference in the world-making it possible for people to travel around the globe efficiently, comfortably and safely.
We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.

In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:

Competitive wages
Paid vacation
Extended health benefits (medical, dental, vision, paramedical)
Life insurance
RRSP/DPSP Plan
Employee and family assistance program

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead cross-functional projects to support aftermarket activities and customer operations while managing budgets, schedules, and quality standards. They are responsible for defining program milestones, mitigating risks, and ensuring all customer commitments are met through effective stakeholder communication.

Requirements

Candidates must possess an Engineering or Business degree, preferably in Aerospace, along with 5-7 years of program management experience in a multi-functional environment. Strong proficiency in Microsoft Project and excellent interpersonal skills are required to succeed in this collaborative, office-based role.

Skills

Program management
Project planning
Risk management
Budgeting
Cross-functional leadership
Aerospace engineering
Manufacturing
Negotiation
Microsoft Project
O365 suite
Communication
Lean principles
Continuous improvement
Stakeholder management
Regulatory compliance

Benefits

Paid vacation
Extended health benefits
Medical
Dental
Vision
Paramedical
Life insurance
RRSP/DPSP Plan
Employee and family assistance program

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Aerospace
Product Change Management
Project Management
Engineering
Manufacturing
MRO
Risk Management
Budgeting
Lean Principles
Continuous Improvement
PMP
PgMP
Microsoft Project
O365
SharePoint
Regulatory Requirements
Certification
Stakeholder Management
Business Case
Aftermarket
Quality Assurance
Governance
Strategic Initiatives
Customer Service

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