THE OPPORTUNITY
Western Forest Products is hiring a Documentation Specialist to join our team based in Vancouver, BC.
What You’ll Do: The Documentation Specialist complies export documentation for carriers, customers and customs. This role coordinates with customers, internal teams, carriers, and other external partners to support smooth and efficient order and shipment processes.
Who You Are: You are a highly organized and detail-oriented professional who thrives in a fast-paced environment where accuracy and deadlines matter. You have a strong understanding of export documentation, customs compliance requirements, and shipment processes, and you take pride in ensuring documentation is complete, accurate, and submitted on time. You excel at managing multiple priorities while coordinating with customers, carriers and internal stakeholders to support the smooth execution of domestic and international shipments. You are proactive in identifying and resolving issues, following up on missing information, and preventing delays that could impact customer service or business operations. You have strong analytical and administrative skills, with experience supporting sales teams through order entry, reporting, invoicing, and customer account management. A collaborative team player, you build strong working relationships across departments and are committed to delivering exceptional service while maintaining a high level of accuracy and professionalism.
What We Offer:
- Salary range of $55,000 - $65,000 based on skill level, qualifications, and experience
- Annual incentive plan
- Pension plan contributions - Western contributes 7% towards a pension plan, no matching required
- Extended health and dental benefits – Western pays for 100% of the employee monthly premiums
- 3 weeks’ vacation to start
- Employee family assistance program
- Financial support for learning and development opportunities
RESPONSIBILITIES
- Prepare, review, and process export documentation to ensure accurate and timely shipment execution;
- Invoicing of lumber shipments including costing of transportation and other related items for the North American and Export markets;
- Understanding export documentation and customs compliance requirements;
- Coordinate the preparation of Bills of Lading, Commercial Invoices, Packing Lists, Certificates of Origin, and other export documentation;
- Submit documentation to customers, carriers, freight forwarders, customs brokers, and other relevant parties within required deadlines;
- Monitor documentation deadlines and proactively follow up on missing information to prevent shipment delays;
- Providing support to Sales Managers and Sales Representatives, including order entry, reporting, and analysis;
- Manage customer claims from Sales to invoice correction;
- Perform other duties, projects, and assignments as needed.
QUALIFICATIONS
Education and Experience
- 2-4 years’ experience in Export Documentation, lumber industry experience preferable; and
- Post-secondary education in a related discipline preferred.
Skills, Knowledge and Required Competencies
- Demonstrated ability to multi-task, prioritize and react to changing conditions;
- Ability to work independently as a self-starter and under supervision;
- Ability to communicate effectively and work to timelines;
- Strong organizational skills and detail oriented;
- Ability to think critically;
- Strong Microsoft Office skills;
- Letters of credit experience an asset;
- LumberTrack knowledge is an asset.
YOUR CAREER
At Western Forest Products, we believe our most significant asset is our people. Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace. We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.
We provide a variety of on-the-job training and continuing education in many areas at Western to ensure you have the skills you need to succeed. Our promote-from-within culture recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.
WESTERN OVERVIEW
Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products. Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.
Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.
Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world. The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and prosper. This includes investing in communities where we operate and continuing to forge mutually beneficial relationships with First Nations in respect of their local and cultural interests.
