Administrative Assistant

Company Description Western Health Care is dedicated to improving quality of life by providing home care products and supplies that promote independence, comfort, and well-being. As an AADL approved licensed store, the organization upholds strict quality standards and is a trusted partner for individuals, caregivers, and healthcare professionals. Its extensive product range includes mobility aids, daily living aids, wound care items, and bathroom and bedroom safety equipment. Western Health Care Inc. emphasizes personalized service, expert guidance, and customer satisfaction, ensuring every client is treated with dignity and respect. Team members contribute to a mission-driven environment focused on reliable, compassionate home care solutions.

Role Description The Administrative Assistant is a full-time, on-site role based in Calgary, AB, supporting day-to-day operations at Western Health Care Inc. This position handles front-office responsibilities, including greeting clients, answering phones, managing inquiries, and directing communication to appropriate team members. The role includes scheduling appointments, maintaining records, processing documents, and performing general clerical tasks such as filing, data entry, and mail handling. The Administrative Assistant collaborates with staff to support inventory tracking, order processing, and coordination with healthcare professionals and clients. This role requires consistent professionalism, attention to detail, and a strong focus on service and efficiency in a healthcare retail environment.

Qualifications

• Strong Administrative Assistance and Clerical Skills to manage office tasks, documentation, and scheduling efficiently.
• Professional Phone Etiquette and Communication skills to handle client inquiries, coordinate with healthcare partners, and provide clear information.
• Experience with Executive Administrative Assistance or similar roles supporting leadership, managing calendars, and organizing meetings.
• Proficiency with basic computer applications (e.g., MS Office, email, data entry systems) and comfort working with point-of-sale or inventory software.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Customer service mindset with the ability to interact respectfully and patiently with clients, caregivers, and healthcare professionals.
• High school diploma or equivalent required; additional training in office administration or healthcare-related fields is an asset.
• Prior experience in a healthcare, retail, or home care setting is beneficial but not mandatory.