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Western Ottawa Community Resource Centre

Human Resources & Labour Relations Generalist

Ottawa, ON, Canada
Kanata, ON, Canada

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Job details

Apply by: Nov 22, 2026
Experience: 3–5 years of relevant experience ideally working in a unionized environment, preferably in the non-for-profit sector
Working hours: 35 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

The Western Ottawa Community Resource Centre (WOCRC) is a community-based, not-for-profit organization dedicated to promoting health, wellness, safety, and inclusion across far west Ottawa. Since 1986, WOCRC has supported individuals and families through a wide range of community, social, and health services designed to strengthen and empower the communities we serve.

Our programs support children, youth, families, newcomers, seniors, and individuals experiencing crisis or social isolation through counselling, housing and violence against women services, community development initiatives, health promotion, and family support programming.

At WOCRC, we are committed to fostering healthy, inclusive, vibrant, and resilient communities where individuals feel supported, connected, and empowered to thrive.

POSITION SUMMARY:

Reporting to the Manager of Human Resources & Labour Relations, the Human Resources & Labour Relations Generalist collaborates to provide HR support to develop Human Resources programs and initiatives and to deliver day-to-day Human Resources services to attract, engage and retain a diverse and high-performing workforce of staff and managers.

Working in a unionized environment, the Human Resources & Labour Relations Generalist provides advice and support to WOCRC stakeholders on all matters relating to negotiated agreements. This includes providing guidance, training and support to members of WOCRC on all matters relating to the unionized group including collective bargaining, collective agreement interpretation, application and compliance, grievances and arbitration.

POSITION DETAILS & BENEFITS

This is a full-time, permanent position working 35 hours per week, Monday to Friday, from 8:30 a.m. to 4:30 p.m., based onsite at our Main Administration Office located at 2 MacNeil Court.

We offer a competitive total rewards package, including:

4 weeks of vacation
Sick leave, special leave and float days
Comprehensive Health and Dental benefits
Participation in the Healthcare of Ontario Pension Plan (HOOPP)
Employee Assistance Program (EAP)
Meaningful work in a collaborative, community-focused organization

AUTHORITY:

The Human Resources & Labour Relations Generalist is a subject matter expert for the purpose of Human Resources Policies, Guidelines and has the authority to:

Provide expert and confidential advice to management and employees.
Is a key contributor for collective bargaining.
Participate in the development of organization wide strategies.
Advise training and developmental plans in accordance with WOCRC policies.
Provide advisory and administration services to managers on recruitment, evaluate performance, discipline, provides input on developmental plans and assists with terminating staff.
Advises on total reward matters.
Interprets and provides advice related to the collective agreement.
Advises on leave requests.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Effectively answer queries from employees and managers in a timely and confidential manner, including first level queries on people policy, practices, processes and the collective agreement, escalating queries as required.
Process various transactions in the HRIS in an accurate and timely manner
Writing and posting employment ads, as well as maintaining the applicant tracking database;
Reviewing, screening, and maintaining applications and resumes.
Scheduling and participating in interviews, and conducting reference checks
Issue offer letters, contracts of employment and employment changes.
Provide accurate data to various stakeholders for related activities in the employee lifecycle including those related to recruitment, onboarding, offboarding and training, pre-employment due diligence, and payroll to ensure processes run effectively.
Administer the onboarding and orientation process to collect all data required for new employees, welcome new staff members to the organization and communicate first day instructions to newly hired employees.
Enter employee data and administer changes to employee details on the HR Information System accurately.
Check and analyze data and provide reports to the internal stakeholders.
Keep HR records and files up to date and upload documents to employee records: ensure the storage of all documentation complies with legislation and WOCRC policies.
Responsible for retirement and benefits plans administration including enrolling new plan members, processing plan members changes, removing plan members, and answering general queries about the benefits plan and coverages.
Assisting with providing research for policies, training, strategic planning, and other human resource issues.
Keeps up to date with legislative requirements, such as Employment Standards Act, Labour Relations Act, and Human Rights Code, Occupational Health and Safety Act, and the Pay Equity Act.
Assist in the preparation of employee engagement events such as employee gatherings.
Assist with providing compliance in all areas of human resources.
Participates in the collective agreement negotiation employer team.
Assist with additional projects, as assigned.
Other duties as assigned by the Manager of Human Resources and Labour Relations.

All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

Ensuring that the commitment to diversity is understood and respected. This includes diversity of culture, language, faith expression, gender identity, sexual orientation, socio-economic resources and degrees of physical (dis)ability.
Maintaining up-to-date professional skills and knowledge through formal and informal training.
Compliance with all mandated legal/regulatory requirements related to working at WOCRC, (Employment Standards Acts, Occupational Health and Safety, standards of professional conduct).
Maintaining awareness of and compliance with WOCRC policies and procedures.
Maintaining awareness of and compliance with funder requirements, policies, procedures and regulations.
Attending/chairing team and staff meetings as required.
All other duties as assigned.

QUALIFICATIONS:

Education and Experience

Diploma or Degree in Business Administration, Human Resources, Industrial Relations, or equivalent work experience in a related field.
Designation as a Certified Human Resources Professional (CHRP, CHRL, etc.) is an asset.
3–5 years of relevant experience ideally working in a unionized environment, preferably in the non-for-profit sector
Excellent communication skills with high levels of customer experience
Demonstrated ability in the areas of general HR programs.
Sound judgment and attention to details.
Ability to build and foster relationships with management and employees.
Promoter of teamwork.
Excellent computer skills including work processing, spreadsheets, and HR software.

Language Competencies

Ability to communicate fluently in English, spoken and written.
Ability to communicate fluently in French, spoken and written, is strongly preferred.

Computer Competencies

Microsoft Office – Intermediate to Advanced
Internet and website – Intermediate
Dayforce HRIS and/or database experience.

Our Commitment to Equity, Diversity & Inclusion

The Western Ottawa Community Resource Centre (WOCRC) is committed to fostering an inclusive, accessible, and equitable workplace where all individuals are treated with dignity and respect. We value diversity and are dedicated to building a workforce that reflects the communities we serve.

WOCRC welcomes applications from individuals of all backgrounds, identities, and lived experiences, including but not limited to women, Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, newcomers, and individuals from diverse cultural and socio-economic backgrounds.

We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources via email at peopleservices@wocrc.ca.

We thank all applicants for their interest. However, due to the volume of applications received, only those selected for interview will be contacted.

This role represents an existing vacancy.

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More about this job

Responsibilities

The Human Resources & Labour Relations Generalist provides day-to-day HR support, including recruitment, onboarding, and HRIS administration. They also serve as a subject matter expert on unionized environments, assisting with collective bargaining, agreement interpretation, and grievance processes.

Requirements

Candidates must possess a diploma or degree in Business Administration, Human Resources, or Industrial Relations, with 3–5 years of relevant experience. Proficiency in English is required, and fluency in French is strongly preferred.

Skills

Human Resources
Labour Relations
Collective bargaining
Collective agreement interpretation
Grievance handling
Arbitration
Recruitment
Onboarding
HRIS administration
Benefits administration
Performance management
Policy development
Employee engagement
Legislative compliance
Conflict resolution
Data reporting

Benefits

4 weeks of vacation
Sick leave
Special leave
Float days
Health and Dental benefits
Healthcare of Ontario Pension Plan (HOOPP)
Employee Assistance Program (EAP)

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Labour Relations
Unionized environment
Collective bargaining
Collective agreement
Grievances
Arbitration
HRIS
Dayforce
Recruitment
Onboarding
Benefits administration
Employment Standards Act
Labour Relations Act
Human Rights Code
Occupational Health and Safety Act
Pay Equity Act
Non-profit
CHRP
CHRL
Employee lifecycle
Performance management
Policy development
Data analysis
Microsoft Office
Customer experience
Community resource centre
HOOPP
EAP
Compliance

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