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Added 8 hours ago
Parts Apprentice Technician
Western Star Trucks
Acheson, AB
Full-time

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Western Star Trucks

Parts Apprentice Technician

Acheson, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

POSITION TITLE:	Parts Technician
DEPARTMENT:	Parts
PRIMARY ACCOUNTABILITY:	At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned and operated business all the way back in 1987 has now grown to a group of companies with dealerships with 3 main cities in Northern Alberta. We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way. Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment, Competitive Compensation, Full Benefits including RRSP/TFSA Matching. Opportunities for career development. Fun and inclusive culture! Due to continual growth, we are on the search for Parts Apprentice Technicians who will be responsible for ordering, warehousing, inventory control, price quoting, and sales of parts while providing exceptional customer service!
KEY POSITION FUNCTIONS:	Expert understanding of heavy-duty diesel engines, aftertreatment systems, air brake components, and all class 8 truck parts and components Answer phone calls, emails and customer requests in a timely and appropriate manner to provide price quotes, sales, and technical information directly to customers. Provide a high level of service to internal and external customers. Communicate with and support other dealership personnel and departments in a professional and efficient manner Responsible for daily processing of orders, back orders and customer communication Proficiency in reading and understanding wiring schematics, parts, diagrams, supplier catalogues, and technical service bulletins Memory requirement for product codes, part numbers and placement within the warehouse Pull and fill orders from stock Notifies parts administrator of out-of-stock parts or shop materials that need immediate attention Operate non-powered material handling equipment (dollies, pallet jacks, etc.) Responsible for cores, warranties and new part returns as per department policies and procedures with the support of the department manager Participate in all training and development programs that are made available and attend all department meetings Report all safety concerns and incidents to your Supervisor/Manager Maintain a professional appearance and strong work ethic Assist in maintaining Elite Support certification All areas of the department are clean, organized, and safe Shine maps are relevant and up to date 5S audits are completed monthly Cultivate a continuous improvement culture Other duties as required
QUALIFICATION & EXPERIENCE REQUIREMENTS:	Ability to work independently and as a team player Excellent Customer Service skills Must be sales driven, organized, and self-motivated 3 years of relevant industry experience, Journeyman preferred Ability to multi-task while working in a fast-paced environment Ability to work flexible hours to accommodate department demands Ability to lift to approx. 60 Lbs. Able to stand for long periods of time

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More about this job

Responsibilities

The Parts Apprentice Technician is responsible for managing inventory, processing orders, and providing technical sales support for heavy-duty truck parts. They must maintain warehouse organization, assist customers with inquiries, and ensure compliance with safety and quality standards.

Requirements

Candidates should have at least 3 years of relevant industry experience, with a Journeyman certification preferred. The role requires physical capability to lift up to 60 lbs and the ability to work in a fast-paced, customer-focused environment.

Skills

Heavy-duty diesel engines
Aftertreatment systems
Air brake components
Class 8 truck parts
Inventory control
Customer service
Wiring schematics
Technical service bulletins
Material handling
Sales
Order processing
Warehouse management
Continuous improvement
5S audits
Elite support certification

Benefits

Competitive compensation
Full benefits
RRSP matching
TFSA matching
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Heavy-duty diesel engines
Aftertreatment systems
Air brake components
Class 8 truck
Inventory control
Warehouse
Wiring schematics
Technical service bulletins
Material handling
Pallet jacks
Cores
Warranties
Elite support
5S audits
Continuous improvement
Customer service
Sales
Parts technician
Apprentice
Truck dealership

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