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Added 3 mins ago
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Operational Risk & Controls Lead
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.
Added 3 mins ago
Account Manager
Syntronic
Ottawa, ON
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams…
Added 3 mins ago
CQ
Customer Care Specialist
Culligan Quench
Toronto, ON · Woodbridge, ON
- Full-time
…for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a…
Added 3 mins ago
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IFM Lead
ESFM (CCSSL Eurest)
ON · Mississauga, ON
- Full-time
…services. You will serve as the primary onsite operational leader, overseeing service delivery, client relationships, workplace experience, vendor management, and operational performance…
Added 3 mins ago
MF
Technical Support Engineer
Magnet Forensics
Calgary, AB · Vancouver, BC
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 3 mins ago
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Auction Operations Crew Member- Part-Time
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Lethbridge, AB
- Part-time
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful…
Added 3 mins ago
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Branch Team Lead
HUB International
Sicamous, BC
- Full-time
Coach, train, and motivate team members to meet service and sales goals
Added 3 mins ago
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Machine Operator - Afternoon shift
RTX
Oakville, ON
- Full-time
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the…
Added 3 mins ago
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Cleaning Supervisor
BGIS
Calgary, AB
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 18 mins ago
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store manager, Campbell River, B.C
Starbucks
Campbell River, BC
- $62,500 to $82,600 CAD / year
3 years retail / customer service management experience
Added 18 mins ago
Sunglass Hut Market Manager
EssilorLuxottica Group
Mississauga, ON
…reports to the regional manager. The Market Manager supports the team to succeed on all measures and is responsible for their store sets business performance, customer experience, talent…
Added 18 mins ago
Sunglass Hut Market Manager Prairies North
EssilorLuxottica Group
Winnipeg, MB
…reports to the regional manager. The Market Manager supports the team to succeed on all measures and is responsible for their store sets business performance, customer experience, talent…
Added 18 mins ago
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Directeur.trice régional.e, Développement des affaires
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 18 mins ago
GC
Field Service Manager
Gunnebo Canada
Burnaby, BC
- Full-time
The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.
Added 18 mins ago
Senior Customer Experience Associate - Queenston & Nash (26.25 hours/week)
Scotiabank
Hamilton, ON
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 18 mins ago
Senior Customer Experience Associate - Somerset & Bronson, Ottawa, ON (37.5 hours/week)
Scotiabank
Ottawa, ON
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 18 mins ago
S
Outbound Warehouse Manager
Sysco
Mississauga, ON · Sysco Central Ontario
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 18 mins ago
KC
Full-Time Red Arrow Motorcoach Operator - Calgary
Keolis Canada
Calgary, AB
- Full-time
Red Arrow is proudly part of the Keolis Canada family. Keolis is a global transportation leader operating in 15 countries and helping more than 3.4 billion passengers travel safely and…
Added 19 mins ago
QM
Service Manager - HVAC
Quantum Management Services Ltd.
Calgary, AB
- $80,000 to $100,000 CAD / year
- Full-time
Are you currently a Senior Crew Leader, Field Supervisor, Service Supervisor, or experienced HVAC Team Lead looking for an opportunity to step into a management role? We want to hear from…
Added 19 mins ago
RS
Opportunités d’emploi – Techniciens diesel
Ryder System, Inc.
Ottawa, ON · Vanier, ON
- Full-time
Depuis près de 100 ans, Ryder est un leader mondial dans le domaine des solutions de transport intégré, de logistique et de gestion de la chaîne d'approvisionnement. Nous fournissons…
Added 33 mins ago
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Leasing & Site Administrator
BGO Real Estate
Newmarket, ON
- Full-time
Customer Service: Provide prompt, courteous service to residents, prospects, team members, and management while promoting a positive community experience.
Added 33 mins ago
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Assistant Restaurant Manager
AccorHotel
Banff, AB
- Full-time
…resulting in lasting memories. They will lead, develop and coach a team of professional employees to enhance the level of service and meet…
Added 33 mins ago
ME
Production Coordinator (apparel)
Mark Edwards
Montreal, QC
- Full-time
Since 1995, Mark Edwards Apparel has been a leader in the design and manufacturing of women’s and children’s apparel. Based in Montréal, we partner with major retailers across North America…
Added 33 mins ago
BV
JUNIOR ASSISTANT MANAGER
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Kamloops, BC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 33 mins ago
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Project Group Manager
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London, ON
- Full-time
You will be joining a market leader with over 40 years of experience to help you elevate your potential.

Western University

Technology Support Specialist (Applications Systems Support)

London, ON, Canada

The base salary will be $63,730 - $90,820 per annum. · Full-time

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Job details

Pay: The base salary will be $63,730 - $90,820 per annum.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 3 years' experience providing customer support and business analysis on software related application systems in an academic institution
Posting language: English
Posted: Nov 4, 2026

Original job description

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800 part time and full-time faculty and over 1,500 staff.

Information Services (IS) provides high-quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School's mission.

Responsibilities

The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry, including internally developed applications, and will provide secondary support for third party solutions as assigned by the Development Services Team Leader. The role will be responsible for defining and documenting business requirements for the development team, quality assurance testing/implementation services, and maintaining application processes that address the School's strategic needs. The Technology Support Specialist will be required to have familiarity with the business processes of all facets of the school including Admissions, Undergraduate Medical Education (UME), Undergraduate Dental Education (UDE), Post Graduate Medical Education (PGME), Graduate Studies, Medical Affairs and HR/Finance. The role will work with stakeholders, to ensure that systems are set up and used optimally. meeting the needs of the School and those it serves. Through an understanding of relevant processes and people, the Technology Support Specialist ensures the optimal use of the systems and coordinates and/or directly provides application system technical support, and end-user documentation.

Qualifications

Education:

3 year college diploma in Information Technology or Business Administration or a related field
University degree in Computer Science or Business Administration preferred

Experience:

3 years' experience providing customer support and business analysis on software related application systems in an academic institution
Experience with systems and business process analysis preferred

Knowledge, Skills & Abilities:

Knowledge of the Schulich School of Medicine and Dentistry, specifically all education related processing (Admissions, Undergraduate, Post-graduate) as well as Medical Sciences and Medical Affairs preferred
Familiarity with application systems development practices and project implementation preferred
Knowledge of system and software quality assurance best practices and methodologies and of process management methodologies
Excellent analytical and problem solving skills
Strong customer service skills with the ability to handle inquiries and resolve issues in a professional and timely manner
Project management skills, with the ability to meet tight deadlines and perform well under pressure
Ability to follow project management best practices as defined by the unit
Innovative and flexible critical thinking skills to adjust to and implement new processes or technology to the University s advantage
Ability to work independently and effectively as a member of the team to achieve department goals
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
Strong attention to detail with an ability to analyze and synthesize sizable amounts of detail/data to help identify and differentiate the symptoms and root causes of defined problems
Excellent communication skills to effectively interact with technical and non technical users
Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
Ability to successfully manage meetings and prepare small presentations with customers and colleagues
Proficient in writing clear, concise procedural documentation
Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
Establishes a higher standard of performance excellence in key areas of responsibility, thus serving as a model for performance in this role
Advanced computer skills in Microsoft Office Suite

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #44986 by 11:59PM on November 17th, 2026.

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More about this job

Responsibilities

Support enterprise application systems, including internally developed applications, and provide secondary support for assigned third-party solutions. Define and document business requirements, conduct quality assurance testing and implementation, maintain application processes, and coordinate technical support and user documentation with stakeholders.

Requirements

A three-year college diploma in Information Technology, Business Administration, or a related field is required; a university degree in Computer Science or Business Administration is preferred. The role requires three years of customer support and business analysis experience with software application systems in an academic institution, along with strong analytical, communication, project management, and quality assurance skills.

Skills

Customer Support
Business Analysis
Systems Analysis
Quality Assurance Testing
Project Management
Process Management
Problem Solving
Application Systems Support
Technical Support
End-User Documentation
Requirements Documentation
Microsoft Office Suite
Communication
Critical Thinking
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Application Systems
Internally Developed Applications
Third-Party Solutions
Business Requirements
Business Analysis
Systems Analysis
Quality Assurance
Software Testing
Project Implementation
Process Management
Application Support
Technical Support
End-User Documentation
Project Management
Customer Service
Microsoft Office Suite
Admissions
Undergraduate Medical Education
Undergraduate Dental Education
Postgraduate Medical Education
Graduate Studies
Medical Affairs
Higher Education

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