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Added 12 mins ago
L
Community Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 12 mins ago
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Community Specialist | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 12 mins ago
AA
Senior Procurement Specialist
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
Fleming and Baron (an ASSA ABLOY company) is adding a Senior Procurement Specialist to join our team. This position will be performed on-site Monday through Friday at our manufacturing…
Added 12 mins ago
C
IT System Architecture Specialist-EN
CAE
Montreal, QC
- Full-time
As an IT System Architecture Specialist on our team, your mission is to be the technical leader in multidisciplinary teams including architecture, customer experience, cybersecurity,…
Added 12 mins ago
HO
Trading Operations Specialist
Humans of HR
Vancouver, BC · Greater Vancouver, BC
- $55,000 to $70,000 CAD / year
- Full-time
We’re recruiting on behalf of a well-established client in the Vancouver area, in the investment management space, for a Trade Operations Specialist to join their Operations team.
Added 12 mins ago
TC
Customer Processing Representative, temporary full-time
The Canada Life Assurance Company
London, ON
- Full-time
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration. You will be required to learn and use the Group Pension Administration…
Added 12 mins ago
A
Substation Designer
AtkinsRéalis
Toronto, ON
- Full-time
The Substation Electrical Designer specialist is required to work within a multi-discipline team to Design and Engineer efficient and reliable Electrical substation and distribution network.
Added 27 mins ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
…importance of your work firsthand? Do you have a passion for big data and cloud computing – and know the benefit of using data to improve business…
Added 27 mins ago
TC
Senior Strategic Sourcing Specialist
The CSL Group Inc
Montreal, QC
- Other
The Senior Strategic Sourcing Specialist collaborates with internal stakeholders to develop procurement category strategies, lead contract negotiations, support change management, and…
Added 27 mins ago
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Banking Advisor
RBC
Thunder Bay, ON
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 27 mins ago
A
Specialist, Country Study Start Up
AbbVie
Montreal, QC
- Full-time
The Specialist, Country Study Start Up proactively drives and executes all start-up and maintenance-related activities and deliverables for assigned studies and sites in their assigned…
Added 27 mins ago
AI
Procurement Specialist
American Iron and Metal
Hamilton, ON
- Full-time
The Procurement Specialist plays a key role in supporting recycling operations by overseeing procurement and purchasing activities while ensuring inventory availability for critical parts,…
Added 27 mins ago
A
Deal Desk Specialist
Assent
Ottawa, ON
- $70,000 to $75,000 CAD / year
- Full-time
We’re looking for a Deal Desk Specialist to join our Sales Operations team and act as a trusted advisor to our global Account Executives (New Business and Customer Expansion) and Account…
Added 27 mins ago
A
Deal Desk Coordinator
Assent
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Sales Operations team. You’ll work alongside our Deal Desk Specialist and Sales Operations Manager, generating quotes, processing orders, and supporting the approvals queue. It’s a hands-on…
Added 42 mins ago
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Senior Specialist Procurement - Travel & HR
CN
Quebec, QC
- Full-time
Added 42 mins ago
TI
Data Science Specialist
TekStaff IT Solutions
Toronto, ON
- Contract
The Senior Data Analytical Specialist/Scientist will develop advanced analytics, predictive models, and AI-driven insights to address priority business opportunities. The role will apply…
Added 42 mins ago
SM
Genetics Counsellor Heart Lung Vascular & Neurology Program
St. Michael's Hospital
Toronto, ON
- Temporary
Research and summarize pertinent data from the published literature, databases, and other professional resources, as necessary for each client.
Added 42 mins ago
CL
Customer Processing Representative, temporary full-time
Canada Life
London, ON
- Full-time
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration. You will be required to learn and use the Group Pension Administration…
Added 42 mins ago
L
E-commerce coordinator / Coordonnateur(trice) de commerce en ligne
Leviton
Pointe-Claire, QC
- Full-time
At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 120 years of history, Leviton…
Added 42 mins ago
MU
INTERMEDIATE CLERK STENOGRAPHER (BAND LEVEL 3)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…medical appointments; greeting and directing patients; arranging specialist appointments for clinic patients; liaising with other health care professionals, coordinating with the academic…
Added 42 mins ago
KG
Municipal Engineering Graduate
KGS Group
Mississauga, ON
- Full-time
…as a multidisciplinary generalist or a recognized technical…
Added 42 mins ago
LV
EMAIL MARKETING SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Email Marketing Manager, the Email Marketing Specialist contributes to the development, optimization, and performance of La Vie en Rose’s email campaigns to support sales…
Added 42 mins ago
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Recruitment Specialist
Delpath
Toronto, ON
- Contract
4) Proficiency with MS suite: Excel (tracking capabilities, summarize data), MS Teams, Outlook
Added 42 mins ago
P&
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 42 mins ago
UO
Research Program Coordinator
University of Calgary
Calgary, AB
- Full-time
…health research, implementation research, administrative health data studies, and policy analysis and…

Western University

Technology Support Specialist (Applications Systems Support)

London, ON, Canada

The base salary will be $63,730 - $90,820 per annum. · Full-time

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Job details

Pay: The base salary will be $63,730 - $90,820 per annum.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 3 years' experience providing customer support and business analysis on software related application systems in an academic institution
Posting language: English
Posted: Nov 4, 2026

Original job description

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800 part time and full-time faculty and over 1,500 staff.

Information Services (IS) provides high-quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School's mission.

Responsibilities

The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry, including internally developed applications, and will provide secondary support for third party solutions as assigned by the Development Services Team Leader. The role will be responsible for defining and documenting business requirements for the development team, quality assurance testing/implementation services, and maintaining application processes that address the School's strategic needs. The Technology Support Specialist will be required to have familiarity with the business processes of all facets of the school including Admissions, Undergraduate Medical Education (UME), Undergraduate Dental Education (UDE), Post Graduate Medical Education (PGME), Graduate Studies, Medical Affairs and HR/Finance. The role will work with stakeholders, to ensure that systems are set up and used optimally. meeting the needs of the School and those it serves. Through an understanding of relevant processes and people, the Technology Support Specialist ensures the optimal use of the systems and coordinates and/or directly provides application system technical support, and end-user documentation.

Qualifications

Education:

3 year college diploma in Information Technology or Business Administration or a related field
University degree in Computer Science or Business Administration preferred

Experience:

3 years' experience providing customer support and business analysis on software related application systems in an academic institution
Experience with systems and business process analysis preferred

Knowledge, Skills & Abilities:

Knowledge of the Schulich School of Medicine and Dentistry, specifically all education related processing (Admissions, Undergraduate, Post-graduate) as well as Medical Sciences and Medical Affairs preferred
Familiarity with application systems development practices and project implementation preferred
Knowledge of system and software quality assurance best practices and methodologies and of process management methodologies
Excellent analytical and problem solving skills
Strong customer service skills with the ability to handle inquiries and resolve issues in a professional and timely manner
Project management skills, with the ability to meet tight deadlines and perform well under pressure
Ability to follow project management best practices as defined by the unit
Innovative and flexible critical thinking skills to adjust to and implement new processes or technology to the University s advantage
Ability to work independently and effectively as a member of the team to achieve department goals
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
Strong attention to detail with an ability to analyze and synthesize sizable amounts of detail/data to help identify and differentiate the symptoms and root causes of defined problems
Excellent communication skills to effectively interact with technical and non technical users
Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
Ability to successfully manage meetings and prepare small presentations with customers and colleagues
Proficient in writing clear, concise procedural documentation
Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
Establishes a higher standard of performance excellence in key areas of responsibility, thus serving as a model for performance in this role
Advanced computer skills in Microsoft Office Suite

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #44986 by 11:59PM on November 17th, 2026.

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More about this job

Responsibilities

Support enterprise application systems, including internally developed applications, and provide secondary support for assigned third-party solutions. Define and document business requirements, conduct quality assurance testing and implementation, maintain application processes, and coordinate technical support and user documentation with stakeholders.

Requirements

A three-year college diploma in Information Technology, Business Administration, or a related field is required; a university degree in Computer Science or Business Administration is preferred. The role requires three years of customer support and business analysis experience with software application systems in an academic institution, along with strong analytical, communication, project management, and quality assurance skills.

Skills

Customer Support
Business Analysis
Systems Analysis
Quality Assurance Testing
Project Management
Process Management
Problem Solving
Application Systems Support
Technical Support
End-User Documentation
Requirements Documentation
Microsoft Office Suite
Communication
Critical Thinking
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Application Systems
Internally Developed Applications
Third-Party Solutions
Business Requirements
Business Analysis
Systems Analysis
Quality Assurance
Software Testing
Project Implementation
Process Management
Application Support
Technical Support
End-User Documentation
Project Management
Customer Service
Microsoft Office Suite
Admissions
Undergraduate Medical Education
Undergraduate Dental Education
Postgraduate Medical Education
Graduate Studies
Medical Affairs
Higher Education

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