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Added 29 mins ago
B
Client Technical Support Specialist - Term
Benevity
Remote, Canada
- $46,800 to $64,350 CAD / year
- Full-time
- Remote
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs…
Added 29 mins ago
B
Client Technical Support Specialist - Term
Benevity
Remote, Canada
- Full-time
- Remote
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs…
Added 29 mins ago
M
Procurement Specialist
Multy
Vaughan, ON
- $85,000 to $100,000 CAD / year
- Full-time
The Procurement Specialist is responsible for managing and coordinating purchasing activities to ensure the timely, cost-effective, and reliable procurement of materials, products, and…
Added 29 mins ago
MD
Application Developer - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 3
Added 29 mins ago
MD
Human Resources Staffing Support Technician - Human Resources Technician 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Join the Human Resources Management Division as a Human Resources Support Specialist, where you will provide administrative and technical support for staffing, recruitment, onboarding,…
Added 29 mins ago
AC
Spécialiste Support Applicatif/Application Support Specialist
ALTEN Canada
Montreal, QC
- Full-time
We are looking for an Application Support Specialist for
Added 44 mins ago
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Salesforce Administrator - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 4
Added 1 hour ago
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Senior Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
Develop and evaluate future growth, climate, operational, infrastructure, and remedial scenarios to support master planning, servicing studies, capital planning, and system optimization.
Added 1 hour ago
DevSecOps Specialist
Aylo Careers
Montreal, QC
…the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and…
Added 1 hour ago
EE
Employment Specialist
Express Employment Professionals - Calgary
Calgary, AB
- Full-time
The Employment Specialist is responsible for recruiting, placing, and retaining qualified associates while developing and maintaining strong client relationships. This role combines…
Added 1 hour ago
WU
Technology Support Specialist (Applications Systems Support)
Western University
London, ON
- Full-time
The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry,…
Added 1 hour ago
A
DevSecOps Specialist
Aylo
Montreal, QC
- Full-time
…the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and…
Added 1 hour ago
Patient & Family Experience Specialist - Patient & Family Experience
CAMH
Toronto, ON
The Patient and Family Experience (PFE) Specialist provides clinical expertise to support management of day-to-day operations of the Patient and Family Experience Office and Family Resource…
Added 1 hour ago
WG
Assistant Project Manager - Dewatering
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
WJ Groundwater is the leading construction dewatering and groundwater specialist in the UK with operations in Canada, the Middle East, Poland & the Philippines. We have specialized plant…
Added 1 hour ago
TC
IVR Automation tester
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Candidates should be able to analyse execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.
Added 1 hour ago
PI
Unix Support
Pantheon Inc
Regina, SK
- Contract
The UNIX Midrange Support Specialist is responsible for the day-to-day administration, management, monitoring, and support of UNIX and midrange server environments, ensuring security,…
Added 1 hour ago
Y
Marketing Events Specialist
YuJa
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
Manage vendor relationships, including event platforms, AV support, and venue contacts.
Added 1 hour ago
Z
Area Sales Specialist
ZebraBlinds4you
Barrie, ON
- Full-time
Role Description The Area Sales Specialist is a full-time, on-site role based in Barrie, ON, responsible for driving sales growth across designated territories. This position involves…
Added 1 hour ago
C
IT System Architecture Specialist
CAE
Montreal, QC
- Full-time
…every role is essential. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are…
Added 2 hours ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
The Specialist, Cyber Diplomacy & Governance provides senior-level technical and business advice, support, and services to City divisions, agencies, and corporations on cyber security…
Added 2 hours ago
FI
Ecommerce Operations Specialist
fishRecruit Inc.
Toronto, ON · North York, ON
- $47,000 to $50,000 CAD / year
- Full-time
Our client is looking for a detail-oriented and resourceful E-commerce Operations Specialist to support the daily operations of their online sales channels, primarily Amazon and Shopify.
Added 3 hours ago
IG
EDI Developer / Integration Specialist
Insight Global
Mississauga, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Developer / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 3 hours ago
A
3319 - Intermediate Salesforce Marketing Cloud Specialist
Amyantek
Toronto, ON
- Contract
RBH is seeking an Intermediate Salesforce Specialist with strong hands-on Salesforce experience, primarily within Salesforce Sales Cloud, combined with experience managing complex audiences…
Added 4 hours ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 4 hours ago
CC
RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
8+ years of experience working as a Software QA Tester

Western University

Technology Support Specialist (Applications Systems Support)

London, ON, Canada

The base salary will be $63,730 - $90,820 per annum. · Full-time

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Job details

Pay: The base salary will be $63,730 - $90,820 per annum.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 3 years' experience providing customer support and business analysis on software related application systems in an academic institution
Posting language: English
Posted: Nov 4, 2026

Original job description

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800 part time and full-time faculty and over 1,500 staff.

Information Services (IS) provides high-quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School's mission.

Responsibilities

The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry, including internally developed applications, and will provide secondary support for third party solutions as assigned by the Development Services Team Leader. The role will be responsible for defining and documenting business requirements for the development team, quality assurance testing/implementation services, and maintaining application processes that address the School's strategic needs. The Technology Support Specialist will be required to have familiarity with the business processes of all facets of the school including Admissions, Undergraduate Medical Education (UME), Undergraduate Dental Education (UDE), Post Graduate Medical Education (PGME), Graduate Studies, Medical Affairs and HR/Finance. The role will work with stakeholders, to ensure that systems are set up and used optimally. meeting the needs of the School and those it serves. Through an understanding of relevant processes and people, the Technology Support Specialist ensures the optimal use of the systems and coordinates and/or directly provides application system technical support, and end-user documentation.

Qualifications

Education:

3 year college diploma in Information Technology or Business Administration or a related field
University degree in Computer Science or Business Administration preferred

Experience:

3 years' experience providing customer support and business analysis on software related application systems in an academic institution
Experience with systems and business process analysis preferred

Knowledge, Skills & Abilities:

Knowledge of the Schulich School of Medicine and Dentistry, specifically all education related processing (Admissions, Undergraduate, Post-graduate) as well as Medical Sciences and Medical Affairs preferred
Familiarity with application systems development practices and project implementation preferred
Knowledge of system and software quality assurance best practices and methodologies and of process management methodologies
Excellent analytical and problem solving skills
Strong customer service skills with the ability to handle inquiries and resolve issues in a professional and timely manner
Project management skills, with the ability to meet tight deadlines and perform well under pressure
Ability to follow project management best practices as defined by the unit
Innovative and flexible critical thinking skills to adjust to and implement new processes or technology to the University s advantage
Ability to work independently and effectively as a member of the team to achieve department goals
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
Strong attention to detail with an ability to analyze and synthesize sizable amounts of detail/data to help identify and differentiate the symptoms and root causes of defined problems
Excellent communication skills to effectively interact with technical and non technical users
Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
Ability to successfully manage meetings and prepare small presentations with customers and colleagues
Proficient in writing clear, concise procedural documentation
Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
Establishes a higher standard of performance excellence in key areas of responsibility, thus serving as a model for performance in this role
Advanced computer skills in Microsoft Office Suite

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #44986 by 11:59PM on November 17th, 2026.

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More about this job

Responsibilities

Support enterprise application systems, including internally developed applications, and provide secondary support for assigned third-party solutions. Define and document business requirements, conduct quality assurance testing and implementation, maintain application processes, and coordinate technical support and user documentation with stakeholders.

Requirements

A three-year college diploma in Information Technology, Business Administration, or a related field is required; a university degree in Computer Science or Business Administration is preferred. The role requires three years of customer support and business analysis experience with software application systems in an academic institution, along with strong analytical, communication, project management, and quality assurance skills.

Skills

Customer Support
Business Analysis
Systems Analysis
Quality Assurance Testing
Project Management
Process Management
Problem Solving
Application Systems Support
Technical Support
End-User Documentation
Requirements Documentation
Microsoft Office Suite
Communication
Critical Thinking
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Application Systems
Internally Developed Applications
Third-Party Solutions
Business Requirements
Business Analysis
Systems Analysis
Quality Assurance
Software Testing
Project Implementation
Process Management
Application Support
Technical Support
End-User Documentation
Project Management
Customer Service
Microsoft Office Suite
Admissions
Undergraduate Medical Education
Undergraduate Dental Education
Postgraduate Medical Education
Graduate Studies
Medical Affairs
Higher Education

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