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Westerner Park

General Service Supervisor

Red Deer, AB, Canada

Pay: Compensation: $26.25 to $29.75 PER HOUR
Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 1–2 years of supervisory experience required.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Ignite Your Potential at Westerner Park
Join Westerner Park, where exciting opportunities, meaningful experiences, and personal growth come together. As a community-focused organization, we take pride in creating memorable moments for our guests, clients, and community through the events we host and the experiences we deliver.

Position Overview:
Westerner Park is seeking a reliable, adaptable, and service-oriented General Service Supervisor to join our Event Delivery team. The General Service Supervisor works closely with Event Services, other supervisors, clients, contractors, vendors, and the Assistant Manager, Event Delivery to deliver efficient, consistent, and professional event operations. The position supports a positive client and guest experience by responding to operational needs and resolving issues within the scope of the role.

Key Responsibilities
Under the direction of the Assistant Manager, Event Delivery, the General Service Supervisor is responsible for the following:
General and Supervisory Duties

Provide day-to-day supervision and directions to Event Delivery employees during assigned shifts and events.
Assign and prioritize work based on event requirements, staffing, timelines, and operational needs.
Provide coaching, instruction, feedback, and support to employees.
Support employee onboarding, training, and required certifications.
Identify and escalate performance, training, safety, and staffing concerns as required.
Promote teamwork, accountability, professionalism, and safe work practices.

Event Operations and Customer Service

Coordinate and oversee event setup, operational support, teardown, and venue resets.
Ensure setups are completed according to Banquet Event Orders (BEO), floor plans, operational instructions, and established timelines.
Coordinate staff assignments and operational priorities throughout assigned events.
Maintain a visible and approachable presence during events and respond to operational issues as they arise.
Work collaboratively with Event Services, clients, contractors, vendors, and other departments to address event requirements.
Provide professional, responsive, and solution-focused service to clients, guests, and event stakeholders, and escalate issues when required.
Support a positive event experience by identifying needs and taking appropriate action.
Ensure event spaces are clean, safe, functional, and presentation ready.
Support facility opening and closing procedures as assigned.
Communicate operational issues, changes, delays, and resource requirements to the appropriate supervisor or manager.

Equipment, Inventory and Operational Areas

Monitor event equipment, janitorial supplies, consumables, small tools, and other Event Delivery resources.
Assist with ordering, receiving, organizing, and distributing operational supplies.
Maintain inventory, equipment, and asset records as required and identify damaged, missing, or replacement equipment.
Monitor equipment condition and report maintenance or repair requirements.
Ensure Event Delivery storage, work areas, and back-of-house spaces are clean, organized, safe, and appropriately secured.
Operate forklifts, skid steers, scissor lifts, and other equipment required to support event operations, as trained and certified.

Safety and Administration

Support compliance with organizational safety policies, procedures, and safe work practices.
Address immediate safety concerns and escalate significant concerns as required.
Complete or assist with incident reporting and workplace investigations as assigned.
Maintain required operational, training, inventory, and event documentation.
Assist with monitoring departmental supplies and operating costs.
Provide information to the Assistant Manager to support operational planning and budget preparation.
Perform other related duties as required to support Event Delivery operations.

Why Join Westerner Park?
Join the Westerner Park team and be part of a dynamic, community-focused organization where every event creates memorable experiences for our guests, clients, and community. As a casual team member, you will have the opportunity to work in an exciting event environment, gain valuable hospitality experience, and be part of a team that takes pride in delivering exceptional service.

At Westerner Park, you can expect:

Competitive hourly compensation.
Flexible scheduling opportunities based on event requirements and your availability.
The opportunity to contribute to a non-profit agricultural society and exposition association that plays an important role in the community.
A fun, fast-paced work environment where no two days are the same and you can experience the excitement of Westerner Park events firsthand.
The opportunity to build new skills, gain valuable hospitality and event experience, and work alongside a supportive team.
Access to employee perks, including staff discounts and participation in the Perkopolis Discount Program.
A welcoming and inclusive workplace where teamwork, collaboration, and creating memorable experiences are at the heart of what we do.

Here is What You Bring

Minimum 1–2 years of supervisory experience required.
Experience in event setup, venue operations, or a related operational environment preferred.
Experience supporting employee training or onboarding is an asset.
Experience managing inventory, equipment, supplies, and operational resources preferred.
Demonstrated ability to provide direction, coaching, and support to employees.
Experience operating forklifts, skid steers, scissor lifts, and other operational equipment required.
Valid Class 5 Driver’s License with a minimum of three years of driving experience.
Current First Aid Certification, or willingness to obtain.
Basic computer skills, including Microsoft Office, email, and operational systems.
Strong organizational, communication, customer service, and problem-solving skills.
Ability to meet required equipment certification, safety training, and organizational screening requirements.

Position Details

Employment Type: Full-Time
Department: Event Delivery
Compensation: $26.25 to $29.75 PER HOUR
Affiliation: Member of the Westerner Employees Association

Create Memorable Experiences with Westerner Park
Explore working at Westerner Park, where our culture, hospitality, and atmosphere create an exciting and rewarding place to be. Join our team and help create memorable moments for our guests, clients, and community.

Apply today and start your Westerner Park journey!

Apply About employer

More about this job

Responsibilities

Supervise Event Delivery employees and coordinate event setup, operations, teardown, and venue resets to meet event plans, timelines, and service standards. Monitor equipment, supplies, safety, and operational documentation while responding to client and guest needs and escalating issues as appropriate.

Requirements

Requires at least 1–2 years of supervisory experience, a valid Class 5 driver's license with at least three years of driving experience, and experience operating forklifts, skid steers, scissor lifts, and other operational equipment. Event or venue operations, employee training, and inventory experience are preferred or considered assets; First Aid certification is required or must be obtained, along with basic computer skills and strong communication, organizational, customer service, and problem-solving abilities.

Skills

Employee Supervision
Coaching And Training
Event Setup And Teardown
Venue Operations
Customer Service
Staff Scheduling And Work Assignment
Inventory Management
Equipment Operation
Forklift Operation
Skid Steer Operation
Scissor Lift Operation
Workplace Safety
Incident Reporting
Problem-Solving
Microsoft Office
Communication

Benefits

Flexible Scheduling
Staff Discounts
Perkopolis Discount Program

Visa sponsorship

Not detected in the job text

Keywords

Event Delivery
Event Operations
Event Setup
Event Teardown
Venue Resets
Banquet Event Orders
Floor Plans
Employee Supervision
Employee Onboarding
Employee Training
Inventory Management
Equipment Management
Supply Ordering
Forklift
Skid Steer
Scissor Lift
Class 5 Driver's License
First Aid Certification
Microsoft Office
Safety Procedures
Incident Reporting
Workplace Investigations
Customer Service
Operational Documentation
Budget Preparation

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