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Added 4 mins ago
FH
Restaurant Manager, Notch8
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
We are seeking a Restaurant Manager who brings presence, precision, and passion to lead daily operations, inspire teams, and deliver a consistently elevated guest experience reflective of…
Added 4 mins ago
GE
Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Exercise superior customer service skills and professionalism with guests, employees of the casino and external contractors.
Added 4 mins ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 4 mins ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 4 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 4 mins ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 4 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 4 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 19 mins ago
W
Préposé aux caisses libre-service
Walmart
Saint-Georges, QC
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 33 mins ago
PH
Client Care Manager
Provincial Homecare
Conception Bay South, NL
- Full-time
The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide…
Added 33 mins ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 33 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Fort Garry Thrift Store
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 47 mins ago
IG
Business Development Manager
Insight Global
Toronto, ON · North York, ON
- Full-time
- Act as the voice of the customer internally to help improve solutions and service delivery.
Added 47 mins ago
EK
Floor Leader
Earls Kitchen + Bar
Toronto, ON
- $20 to $29 CAD / hour
- Part-time
We are looking for a passionate Shift Manager to grow our leadership team. As a Shift Manager, you’re committed to being your best self and working with integrity as you learn how to…
Added 48 mins ago
OR
Wireless Sales Associate - 1119 Mission
OSL Retail Services Inc
Mission, BC
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 1 hour ago
EK
Restaurant Assistant Manager
Earls Kitchen + Bar
Whistler, BC
- $50,000 to $70,000 CAD / year
- Full-time
Support the Management Team with the customer service and hospitality of what Earls is famous for.
Added 1 hour ago
L
Produce Assistant Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 1 hour ago
NF
Grocery Department Manager Full Time Day
No Frills
Sudbury, ON · Greater Sudbury, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Penticton, BC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 1 hour ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 1 hour ago
NF
Meat Department Manager Full Time Day
No Frills
Olds, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
W
(CAN) Asset Protection Associate (PT)
Walmart
Ancaster, ON
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ajax, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Host/Hostess - Turtle Jack's
Days Hospitality Limited Careers
West Kelowna, BC
…Jack's locations provide a branded menu for lunch and dinner service and the food and beverage team at this location will also create and deliver a local breakfast program that exceeds…
Added 1 hour ago
BS
Product Manager
Brainhunter Systems Ltd
Toronto, ON
- Contract
Position Overview: As a Product Manager, you’ll have the opportunity to drive the customer experience, design, architecture, and implementation of features supporting Canada’s largest…

Closed listing

WestGroupe

Représentant au service à la clientèle

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Dec 1, 2026
Posting language: English · French
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

English section of this bilingual listing.

Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!

WestGroupe offers:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames & lenses
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Hybrid work environment (3 days in office & 2 days at home after training)

Role

As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities

Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude;
Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;
Minimum of a High School Diploma
Job stability;
Good communication skills;
Fluent in English and French, oral and written
Excellent communication skills in English and French. English is required to communicate with customers outside of Quebec.
At ease with learning new computer programs;
Ability to perform repetitive tasks;
Knowledge of the field of optics and eyewear, an asset;
Patience and listening;
Professional and respectful attitude.

Read the full bilingual original

Voyez-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, WestGroupe est la place pour vous !
WestGroupe offres:
• Opportunités de développement professionnel
• Congés supplémentaires pendant les vacances de Noël
• des montures optiques et verres gratuites
• Bonis de référence
• Assurance maladie, dentaire, ILD et vie
• Plusieurs événements sociaux tout au long de l'année
• Jusqu'à 5 jours de maladie/personnel par année
• Télétravail (3 jours au bureau & 2 jours à la maison – après formation)

Rôle
En tant que représentant au service à la clientèle, vous serez responsable de la bonne gestion des commandes des clients. Grâce à votre grande écoute, vous saurez établir des relations de confiance avec la clientèle et lui offrir le meilleur service possible : la satisfaction avant tout!
Responsabilités principales

Répondre aux appels des clients et prendre les commandes;
Fournir aux clients tous les renseignements nécessaires concernant les commandes et les livraisons;
Conseiller les clients sur les produits
Résoudre les problèmes au sujet des commandes;
Gérer les plaintes des clients avec une attitude professionnelle et respectueuse;
Exécuter tout autre responsabilité pertinente au service à la clientèle.

Exigences
Le conseiller au service à la clientèle idéal est dévoué à la satisfaction du client. Il dédie toute son attention à chaque personne : peu importe la durée de l’appel, le plus important c’est que le client sente que vous faites tout en votre pouvoir pour l’aider.

Minimum 1 à 2 ans d’expérience en service à la clientèle au téléphone;
Minimum d'un diplôme d'études secondaires
Stabilité d’emploi;
Bonnes habiletés de communication et bilingue en français et anglais;
Excellente maîtrise de l’anglais et français, à l’oral et a l’écrit; L'anglais est necessaire pour communiquer avec les clients hors du QC.
Aisance avec les outils informatiques;
Capacité à effectuer des tâches répétitives;
Connaissance du domaine de l’optique ou de la lunetterie, un atout;
Patience et écoute active;
Attitude professionnelle et respectueuse.

_____________________________________________________________________________

Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!
WestGroupe offers:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames & lenses
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Hybrid work environment (3 days in office & 2 days at home after training)

Role
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!
Responsibilities

Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude;
Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;
Minimum of a High School Diploma
Job stability;
Good communication skills;
Fluent in English and French, oral and written
Excellent communication skills in English and French. English is required to communicate with customers outside of Quebec.
At ease with learning new computer programs;
Ability to perform repetitive tasks;
Knowledge of the field of optics and eyewear, an asset;
Patience and listening;
Professional and respectful attitude.

About employer

More about this job

Responsibilities

The customer service representative is responsible for managing customer orders, providing product information, and resolving delivery or order-related issues. They must handle customer complaints professionally while building trust and ensuring high levels of customer satisfaction.

Requirements

Candidates must have a minimum of 1-2 years of phone-based customer service experience and a high school diploma. Proficiency in both English and French is required, along with strong computer skills and a professional attitude.

Skills

Customer service
Phone communication
Order management
Problem solving
Conflict resolution
Bilingualism
Computer literacy
Active listening
Professionalism
Time management
Attention to detail
Interpersonal skills

Benefits

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames and lenses
Referral bonuses
Health insurance
Dental insurance
Long-term disability insurance
Life insurance
Social events
Sick and personal days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Optics
Eyewear
Bilingual
Hybrid Work
Communication Skills
Troubleshooting
Client Relations
Data Entry
Professional Development
Retail
Administrative

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