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Added 9 mins ago
WS
Employment Consultant (Bilingual) - Fixed Term
WCG Services
Vancouver, BC
- Full-time
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses…
Added 9 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…Administration, Human Resources, Information Systems, or a related field with a minimum of 5-7 years of progressively responsible experience in system implementation within the designated…
Added 40 mins ago
SA
Field Service Rep
Standard Aero
Calgary, AB
- Full-time
As a Field Service Representative you will act as a liaison with production, engineering, sales and customers in resolving customer problems and complaints
Added 1 hour ago
CI
Senior Quality Assurance Analyst – Test Automation (SDET)
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
…staff and business units. This role involves acting as the QA representative on projects, designing and executing complex test scripts, coordinating test efforts, and contributing to the…
Added 3 hours ago
WS
Provider Relationship Manager (Contract Manager)
WCG Services
Toronto, ON
- Full-time
Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio…
Added 3 hours ago
PH
Supervisor, Facilities Maintenance & Operations
Provincial Health Services Authority
Vancouver, BC
- Full-time
…and supervision of the day-to-day activities of the assigned service delivery area and coordinates major and minor hospital maintenance and construction projects through effective planning,…
Added 4 hours ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
AB · Edmonton, AB
- Full-time
We are seeking a dynamic and detail-oriented individual to join our team as a Service & Support Representative. In this role, you will play a pivotal role in ensuring the seamless…
Added 10 hours ago
LL
Landscape Team Leader
Lebanon Lawn & Landscape
Leader, SK
- Full-time
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, power equipment, moving mechanical parts and vibration. The employee is…
Added 10 hours ago
Gestionnaire des opérations éoliennes - Dégélis, QC
Vestas
Dégelis, QC
En tant que gestionnaire de site, vous serez responsable des opérations d’un site de service, en veillant à optimiser la performance, la sécurité et la satisfaction des clients. Dans ce…
Added 13 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Langley (District), BC · Langley, BC
- Full-time
…to both FORTUNE’s World’s Most Admired Companies and Selling Power’s 60 Best Companies to Sell For? We start every day by asking how we can have an even greater impact: safer, cleaner, more…
Added 15 hours ago
W
Représentant au service à la clientèle
WestGroupe
Montreal, QC
- Full-time
The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most…
Added 16 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Regina, SK
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 17 hours ago
P&
Gestionnaire de comptes (chef d’équipe), Services de pièces de rechange / Account Manager (Team Lead), Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de gestionnaires de comptes et de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment…
Added 17 hours ago
Sales Representative - Facility Services
Cintas
Langley (District), BC · Langley, BC
…to both FORTUNE’s World’s Most Admired Companies and Selling Power’s 60 Best Companies to Sell For? We start every day by asking how we can have an even greater impact: safer, cleaner, more…
Added 17 hours ago
W
Service Administrator
Wajax
Red Deer, AB
- Full-time
Accountable/responsible for the development of service administration and billing for both internal & external customers. Field and respond to customer inquiries.
Added 17 hours ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Langley (District), BC · Langley, BC
- Full-time
…transferable skills and be equally considered: route sales, route service, field sales, field service, service technician, territory representative, restaurant manager, restaurant server,…
Added 18 hours ago
B
Customer Service Representative
BMO
Windsor, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 19 hours ago
Energy Management Specialist
City of Mississauga
Mississauga, ON
Review drawings and specifications for new capital projects for energy efficient design and attend related meetings as section representative
Added 21 hours ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Client Service Assistant supports one or more Investment Advisors (IAs) and IA Team and staff, and private wealth branch operations with day-to-day administration and provides…
Added 21 hours ago
B
Customer Service Representative
BMO
Kelowna, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 23 hours ago
LC
Electrical Engineer/ Senior Electrical Technologist
Level Consulting Engineers Ltd.
Foothills No 31, AB · Foothills, AB
- Full-time
Level Consulting Engineers is a full-service mechanical and electrical consulting firm specializing in HVAC, plumbing, fire protection, lighting, power, communications, fire alarm, and key…
Added 23 hours ago
M
Manager, Fund Expenses and Reporting
Manulife
Montreal, QC
- Full-time
…stakeholders including NAV agents, auditors, fund administrators, and service…
Added 23 hours ago
R
Gestionnaire de comptes (chef d’équipe), Services de pièces de rechange / Account Manager (Team Lead), Spare Parts Services
RTX
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de gestionnaires de comptes et de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment…
Added 1 day ago
P
Représentant(e) des ventes – Services alimentaires et boissons | Sherbrooke/Granby
PepsiCo
Montreal, QC · Saint-Laurent, Quebec
- Full-time
…des marques comme Pepsi, bubly et Gatorade, pour offrir un service à la clientèle de haute qualité et présenter nos produits novateurs en collaboration avec votre équipe et nos clients du…
Added 1 day ago
PH
Senior Medical Physicist, Radiation Therapy - BC Cancer - Kamloops/Kelowna
Provincial Health Services Authority
Kelowna, BC
- Full-time
…policies, subject to terms and conditions, including a return-of-service agreement. Details will be confirmed at the time of…

WestGroupe

Représentant au service à la clientèle

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English · French
Posted: Sep 2, 2026

Original job description

English section of this bilingual listing.

Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!

WestGroupe offers:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames & lenses
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Hybrid work environment (3 days in office & 2 days at home after training)

Role

As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities

Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude;
Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;
Minimum of a High School Diploma
Job stability;
Good communication skills;
Fluent in English and French, oral and written
Excellent communication skills in English and French. English is required to communicate with customers outside of Quebec.
At ease with learning new computer programs;
Ability to perform repetitive tasks;
Knowledge of the field of optics and eyewear, an asset;
Patience and listening;
Professional and respectful attitude.

Read the full bilingual original

Voyez-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, WestGroupe est la place pour vous !
WestGroupe offres:
• Opportunités de développement professionnel
• Congés supplémentaires pendant les vacances de Noël
• des montures optiques et verres gratuites
• Bonis de référence
• Assurance maladie, dentaire, ILD et vie
• Plusieurs événements sociaux tout au long de l'année
• Jusqu'à 5 jours de maladie/personnel par année
• Télétravail (3 jours au bureau & 2 jours à la maison – après formation)

Rôle
En tant que représentant au service à la clientèle, vous serez responsable de la bonne gestion des commandes des clients. Grâce à votre grande écoute, vous saurez établir des relations de confiance avec la clientèle et lui offrir le meilleur service possible : la satisfaction avant tout!
Responsabilités principales

Répondre aux appels des clients et prendre les commandes;
Fournir aux clients tous les renseignements nécessaires concernant les commandes et les livraisons;
Conseiller les clients sur les produits
Résoudre les problèmes au sujet des commandes;
Gérer les plaintes des clients avec une attitude professionnelle et respectueuse;
Exécuter tout autre responsabilité pertinente au service à la clientèle.

Exigences
Le conseiller au service à la clientèle idéal est dévoué à la satisfaction du client. Il dédie toute son attention à chaque personne : peu importe la durée de l’appel, le plus important c’est que le client sente que vous faites tout en votre pouvoir pour l’aider.

Minimum 1 à 2 ans d’expérience en service à la clientèle au téléphone;
Minimum d'un diplôme d'études secondaires
Stabilité d’emploi;
Bonnes habiletés de communication et bilingue en français et anglais;
Excellente maîtrise de l’anglais et français, à l’oral et a l’écrit; L'anglais est necessaire pour communiquer avec les clients hors du QC.
Aisance avec les outils informatiques;
Capacité à effectuer des tâches répétitives;
Connaissance du domaine de l’optique ou de la lunetterie, un atout;
Patience et écoute active;
Attitude professionnelle et respectueuse.

_____________________________________________________________________________

Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!
WestGroupe offers:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames & lenses
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Hybrid work environment (3 days in office & 2 days at home after training)

Role
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!
Responsibilities

Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude;
Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;
Minimum of a High School Diploma
Job stability;
Good communication skills;
Fluent in English and French, oral and written
Excellent communication skills in English and French. English is required to communicate with customers outside of Quebec.
At ease with learning new computer programs;
Ability to perform repetitive tasks;
Knowledge of the field of optics and eyewear, an asset;
Patience and listening;
Professional and respectful attitude.

Apply About employer

More about this job

Responsibilities

The customer service representative is responsible for managing customer orders, providing product information, and resolving delivery or order-related issues. They must handle customer complaints professionally while building trust and ensuring high levels of customer satisfaction.

Requirements

Candidates must have a minimum of 1-2 years of phone-based customer service experience and a high school diploma. Proficiency in both English and French is required, along with strong computer skills and a professional attitude.

Skills

Customer service
Phone communication
Order management
Problem solving
Conflict resolution
Bilingualism
Computer literacy
Active listening
Professionalism
Time management
Attention to detail
Interpersonal skills

Benefits

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames and lenses
Referral bonuses
Health insurance
Dental insurance
Long-term disability insurance
Life insurance
Social events
Sick and personal days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Optics
Eyewear
Bilingual
Hybrid Work
Communication Skills
Troubleshooting
Client Relations
Data Entry
Professional Development
Retail
Administrative

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