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Added 16 hours ago
IF
Agent(e) au service à la clientèle
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 1 day ago
Représentant(e) pour le Service à la clientèle
U-Haul
Montreal, QC
Added 2 days ago
AA
Professionnel en Intégration de Modèles de Simulation / Simulation Models Integration Professional
Airbus Aircraft
Montreal, QC
- Full-time
Etre le représentant de l'équipe auprès des fournisseurs de l’A220 qui livrent des modèles de simulation en leur définissant les requis techniques pour bâtir les modèles,
Added 2 days ago
U
Route Service Representative - UniFirst Canada (Class 5)
UniFirst
Montreal, QC
- Full-time
Chez UniFirst, nous livrons toujours, tant pour nos clients que pour nos employés. En tant que représentant de route (RSR), vous serez le visage d'UniFirst. Vous établirez des relations…
Added 2 days ago
XT
Représentant(e) à l'expédition bilingue (Présentiel)
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Added 2 days ago
QR
Agent au Service à la clientèle- Industriel
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Comme l’indique l’intitulé du poste, le représentant au service à la clientèle, est chargé de répondre aux appels téléphoniques des clients de l’entreprise ou en personne. Il doit écouter,…
Added 2 days ago
Sales Representative / Representant de vente - Moncton
The Linq Agency
Moncton, NB
Sales Ambassador / Représentant(e) des ventes
Added 2 days ago
S
Emergency Care Account Manager New Brunswick/PEI - Représentant des ventes Soins d'urgence
Stryker
Moncton, NB
- Full-time
Added 2 days ago
AU
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
- Full-time
…itinéraires et à l’établissement de relations solides avec chaque…
Added 2 days ago
RS
Agent(e) au service à la clientèle
Ryder System, Inc.
Ottawa, ON · Vanier, ON
- Full-time
Added 2 days ago
AU
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
- $70,000 CAD / year
- Full-time
…itinéraires et à l’établissement de relations solides avec chaque…
Added 2 days ago
DG
REPRÉSENTANT DE VÉHICULE D'OCCASION | USED CAR REPRESENTATIVE
Dilawri Group of Companies
Beloeil, QC
- Full-time
Added 2 days ago
A
Software Developer
Actalent
Montreal, QC
- $45 to $60 CAD / hour
- Contract
Participer au développement frontend en utilisant Qt Modeling Language, représentant 10% de votre temps.
Added 2 days ago
BB
Représentant(e) principal(e) des services techniques en magasin / Senior Store Technical Service Representative
Best Buy Canada
NS
- Full-time
Vous allez adorer ici! Nous sommes actuellement à la recherche d'un(e) représentant(e) principal(e) des services techniques en magasin, que nous appelons un(e) agent(e) principal(e) en…
Added 2 days ago
QR
Représentant - Ventes - Industriel
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Quincaillerie Richelieu cherche à combler un poste permanent à temps complet de Représentant des ventes - Industriel pour notre emplacement de Ville St-Laurent.
Added 2 days ago
M
Représentant(e) des ventes internes – Ventilation
Master
Montreal, QC
- Full-time
Added 2 days ago
CI
Représentant(e) des ventes en imagerie médicale - Québec - Medical Imaging Sales Representative – Quebec
Christie Innomed
Saint-Eustache, QC
- Full-time
Added 2 days ago
RS
Agent(e) au service à la clientèle
Ryder Supply Chain Solutions
Quebec, QC · Vanier
- Full-time
Added 2 days ago
SH
Unit Clerk-Commis d'unité
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Added 2 days ago
SH
Home Care Attendant-Aide - Soins à domicile
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Added 2 days ago
SH
Home Care Attendant-Aide - Soins à domicile
Southern Health-Santé Sud
Niverville, MB
- Full-time
Added 2 days ago
Home Care Attendant-Aide - Soins à domicile
Winnipeg Regional Health Authority
Niverville, MB
Added 2 days ago
Unit Clerk-Commis d'unité
Winnipeg Regional Health Authority
Ste. Anne, MB
Added 2 days ago
Home Care Attendant-Aide - Soins à domicile
Winnipeg Regional Health Authority
Ste. Anne, MB
Added 2 days ago
EC
Youth Exchanges Program Coordinator - Coordinateur ou coordinatrice d’échange de jeunes
Experiences Canada
Ottawa, ON
- Full-time

Closed listing

WestGroupe

Représentant au service à la clientèle

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Dec 1, 2026
Posting language: English · French
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

English section of this bilingual listing.

Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!

WestGroupe offers:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames & lenses
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Hybrid work environment (3 days in office & 2 days at home after training)

Role

As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities

Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude;
Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;
Minimum of a High School Diploma
Job stability;
Good communication skills;
Fluent in English and French, oral and written
Excellent communication skills in English and French. English is required to communicate with customers outside of Quebec.
At ease with learning new computer programs;
Ability to perform repetitive tasks;
Knowledge of the field of optics and eyewear, an asset;
Patience and listening;
Professional and respectful attitude.

Read the full bilingual original

Voyez-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, WestGroupe est la place pour vous !
WestGroupe offres:
• Opportunités de développement professionnel
• Congés supplémentaires pendant les vacances de Noël
• des montures optiques et verres gratuites
• Bonis de référence
• Assurance maladie, dentaire, ILD et vie
• Plusieurs événements sociaux tout au long de l'année
• Jusqu'à 5 jours de maladie/personnel par année
• Télétravail (3 jours au bureau & 2 jours à la maison – après formation)

Rôle
En tant que représentant au service à la clientèle, vous serez responsable de la bonne gestion des commandes des clients. Grâce à votre grande écoute, vous saurez établir des relations de confiance avec la clientèle et lui offrir le meilleur service possible : la satisfaction avant tout!
Responsabilités principales

Répondre aux appels des clients et prendre les commandes;
Fournir aux clients tous les renseignements nécessaires concernant les commandes et les livraisons;
Conseiller les clients sur les produits
Résoudre les problèmes au sujet des commandes;
Gérer les plaintes des clients avec une attitude professionnelle et respectueuse;
Exécuter tout autre responsabilité pertinente au service à la clientèle.

Exigences
Le conseiller au service à la clientèle idéal est dévoué à la satisfaction du client. Il dédie toute son attention à chaque personne : peu importe la durée de l’appel, le plus important c’est que le client sente que vous faites tout en votre pouvoir pour l’aider.

Minimum 1 à 2 ans d’expérience en service à la clientèle au téléphone;
Minimum d'un diplôme d'études secondaires
Stabilité d’emploi;
Bonnes habiletés de communication et bilingue en français et anglais;
Excellente maîtrise de l’anglais et français, à l’oral et a l’écrit; L'anglais est necessaire pour communiquer avec les clients hors du QC.
Aisance avec les outils informatiques;
Capacité à effectuer des tâches répétitives;
Connaissance du domaine de l’optique ou de la lunetterie, un atout;
Patience et écoute active;
Attitude professionnelle et respectueuse.

_____________________________________________________________________________

Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!
WestGroupe offers:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames & lenses
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Hybrid work environment (3 days in office & 2 days at home after training)

Role
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!
Responsibilities

Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude;
Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;
Minimum of a High School Diploma
Job stability;
Good communication skills;
Fluent in English and French, oral and written
Excellent communication skills in English and French. English is required to communicate with customers outside of Quebec.
At ease with learning new computer programs;
Ability to perform repetitive tasks;
Knowledge of the field of optics and eyewear, an asset;
Patience and listening;
Professional and respectful attitude.

About employer

More about this job

Responsibilities

The customer service representative is responsible for managing customer orders, providing product information, and resolving delivery or order-related issues. They must handle customer complaints professionally while building trust and ensuring high levels of customer satisfaction.

Requirements

Candidates must have a minimum of 1-2 years of phone-based customer service experience and a high school diploma. Proficiency in both English and French is required, along with strong computer skills and a professional attitude.

Skills

Customer service
Phone communication
Order management
Problem solving
Conflict resolution
Bilingualism
Computer literacy
Active listening
Professionalism
Time management
Attention to detail
Interpersonal skills

Benefits

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames and lenses
Referral bonuses
Health insurance
Dental insurance
Long-term disability insurance
Life insurance
Social events
Sick and personal days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Optics
Eyewear
Bilingual
Hybrid Work
Communication Skills
Troubleshooting
Client Relations
Data Entry
Professional Development
Retail
Administrative

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