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Westin Hotels & Resorts

Assistant Manager - Food and Beverage

  • Edmonton, AB, Canada

Full-time

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Job details

Job type
Full-time
Apply by
Experience
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
Posting language
English
Posted

Original job description

Additional InformationWhat We Offer: Bonus Plan

  • Day-One Health & Dental
  • Retirement Match
  • Marriott Stock Purchase Options
  • Travel Discounts
  • Flexible Work
  • Exceptional Career Growth Job Number26140820 Job CategoryFood and Beverage & Culinary Location10135 100th Street, Edmonton AB T5J 0N7, Canada VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $59,000-$73,000 annually Bonus Eligible: Y

Job Summary

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

  • Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunctions.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Maintains availablility and is approachable to all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Maintains budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Edmonton takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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More about this job

Responsibilities

Supervise daily food and beverage operations, staffing, supply ordering, quality standards, cleaning programs, and compliance with policies and legal obligations. Manage budgets and operational reporting while supporting team performance and delivering exceptional guest service.

Requirements

Requires a high school diploma or GED and three years of relevant food and beverage, culinary, or related experience, or a two-year degree in a related field and one year of relevant experience. Relevant fields of study include food service management, hotel and restaurant management, hospitality, and business administration.

Skills

  • Food and Beverage Operations
  • Staff Supervision
  • Customer Service
  • Budget Management
  • Inventory and Supply Ordering
  • Quality Control
  • Guest Relations
  • Problem-Solving
  • Teamwork
  • Operational Planning
  • Compliance Monitoring
  • Cleaning Program Coordination
  • Payroll Reporting
  • Communication

Benefits

  • Bonus Plan
  • Health and Dental Benefits
  • Retirement Match
  • Marriott Stock Purchase Options
  • Travel Discounts
  • Flexible Work
  • Career Growth

Visa sponsorship

Not detected in the job text

Categories

  • Food & Beverage
  • Hospitality
  • Management & Leadership
  • Customer Service & Support

Keywords

  • Food and Beverage
  • Culinary Operations
  • Hospitality
  • Staffing
  • Guest Service
  • Customer Satisfaction
  • Guest Relations
  • Operating Budget
  • Financial Objectives
  • Supply Ordering
  • Cleaning Supplies
  • Uniforms
  • Quality Standards
  • Policy Compliance
  • Legal Compliance
  • Self-Inspection Program
  • Cleaning Program
  • Team Leadership
  • Problem-Solving
  • Payroll Progress Reports
  • Operating Statements
  • Service Recovery
  • Brand Service Culture
  • Food Service Management
  • Hotel and Restaurant Management
  • Business Administration

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