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GL
Early childhood educator (ECE)
Garderie Les Jasmins de la Belle Rive
Montréal, QC
- $25.83 to $30 CAD / hour
- Full-time
- On-site
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 6 mins ago
GL
Daycare teacher
Garderie La Fleur de Lune
Québec, QC
- $21.23 to $34.33 CAD / hour
- Full-time
- Part-time
- On-site
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 9 mins ago
S
Site Supervisor
Sublatus
Canada
- Full-time
…with environmental, regulatory, and quality standards. You lead crews, coordinate equipment and subcontractors, and act as the on-site link between field teams, Project Managers, and…
Added 9 mins ago
WC
(CAN) Co-Manager
Walmart Canada
Belleville, ON
- Full-time
…management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. Plays an active role in their own…
Added 9 mins ago
GV
Lead Power Systems Protection & Control Application Engineer (Part Time)
GE Vernova
Markham, ON
- Part-time
Join GE Vernova’s Grid Automation R&D team to spearhead the next generation of power system protection. As a Lead Application Engineer, you will bridge the gap between complex power system…
Added 9 mins ago
GO
Deputy Chief Medical Health Officer
Government of Saskatchewan
Regina, SK
- Full-time
Lead transformative public health initiatives and shape policies that directly impact the health and well-being of Saskatchewan residents;
Added 9 mins ago
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Développeur(euse) logiciel / Software Developer - Appliances Platform (Edge OS)
Genetec
Quebec, QC
- Full-time
Collaborate with your team lead to receive guidance and high-level objectives aligned with product vision and priorities
Added 9 mins ago
ST
Architectural & Design Sales Consultant
Stone Tile International
Vancouver, BC
- Full-time
Lead lunch-and-learns, product presentations and showroom visits that put our collections in front of the people who choose them.
Added 9 mins ago
VC
Nurse Practitioner, Transitional Care Unit (TCU) at Banfield Pavilion
Vancouver Coastal Health
Vancouver, BC
- Full-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 9 mins ago
VC
Youth Peer Support Worker
Vancouver Coastal Health
Vancouver, BC
- Full-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 9 mins ago
DD
#2241 - Float Community Support Worker | Permanent Full Time
Developmental Disabilities Association
Vancouver, BC
- $28.46 to $31.57 CAD / hour
- Full-time
Lead engaging, person-centered programs tailored to diverse abilities
Added 9 mins ago
AW
Events Manager
Agilus Work Solutions
Pickering, ON
- Full-time
In this hands-on role as Events Manager, you will lead the planning, development, and execution of a diverse portfolio of industry events. You will manage events from concept through…
Added 9 mins ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Oakville, ON
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 9 mins ago
B
Manager, Road Assist Fleet & Contract Partners
BCAA
Kelowna, BC
- Full-time
BCAA is looking for a Manager, ERS Fleet & Contract Partners, Road Assist to lead a team of Remote Fleet Technicians and oversee relationships with our external Tow Partners. You’ll help…
Added 9 mins ago
SC
Department Purchasing and Contracts Advisor, Utilities
Strathcona County
AB · Greater Edmonton Metropolitan Area
- $89,180 to $111,420.4 CAD / year
- Temporary
Excellent listening, verbal and written communication skills with the ability to mediate, lead and facilitate meetings with business areas and suppliers
Added 9 mins ago
TA
Chief Financial Officer, Real Estate
Thorek/Scott and Partners
Toronto, ON
- Full-time
Lead financial management and strategy within a fund driven real estate investment platform, providing commercial insight and advice to senior leadership.
Added 9 mins ago
WC
(CAN) General Merchandise Assistant Manager
Walmart Canada
Fort Saskatchewan, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 9 mins ago
S
Media Sales Strategist – Toronto, ON
Stingray
Toronto, ON
- Full-time
Own the end-to-end sales process, from lead generation and prospecting to performing client needs analysis, presenting solutions, negotiating and execution of closing strategies;
Added 9 mins ago
NC
Media Sales Strategist – Toronto, ON
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
Own the end-to-end sales process, from lead generation and prospecting to performing client needs analysis, presenting solutions, negotiating and execution of closing strategies;
Added 10 mins ago
L
Senior Director, Environmental, Health & Safety
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Lead the investigation of significant incidents, near misses, and environmental events, ensuring root causes are addressed and lessons learned are shared across sites.
Added 10 mins ago
TT
Loss Prevention Investigations Manager
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $89,208 to $135,086.4 CAD / year
- Full-time
We’re looking for a Loss Prevention Investigations Manager - Internal to lead our Internal Investigations team across Western Canada and drive strategies that reduce loss, deter internal…
Added 10 mins ago
Senior Campaign Manager (20 Month Contract)
Varicent
Toronto, ON
Shape the Future: Lead in redefining revenue optimization.
Added 10 mins ago
P
Senior Producer
Propelis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
Lead production estimating, budgeting, forecasting, and financial tracking in partnership with finance and client service teams.
Added 10 mins ago
Senior Supply Chain Advisor
NorQuest College
Edmonton, AB
Lead strategic sourcing and competitive bidding processes (RFQs, RFPs, tenders)
Added 10 mins ago
F/
Manager, Credit Portfolio Management
FCC / FAC
Regina, SK · Calgary, AB · Ottawa, ON · FCC Tower
- Full-time
Leverage your expertise in credit portfolio risk management, risk measurement, reporting and analytics to lead a team responsible for identifying, measuring, monitoring and reporting on the…

WestJet Group

Business Analyst, Experience

Calgary, AB, Canada
Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for experienced Business Analysts who can help shape and deliver meaningful change across some of our most strategic initiatives.

The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business capabilities. Working across business, technology, operational, digital, and commercial teams, you will help define future-state experiences, translate business needs into actionable solutions, and support successful implementation.

Overview of the role

The Business Analyst, Experience is responsible for supporting the planning, design, and delivery of complex transformation initiatives. The role works closely with Program Managers, business leaders, operational teams, technology partners, and external vendors to understand business challenges, define future-state solutions, and ensure successful implementation.

This role requires strong analytical capabilities, business process expertise, and an ability to bridge business and technology teams. The successful candidate will be equally comfortable facilitating discovery workshops with frontline operational teams, documenting technical requirements, supporting agile delivery teams, and helping leaders make informed decisions.

Success in this role requires curiosity, critical thinking, strong stakeholder management skills, and a passion for improving guest and employee experiences.

Key Responsibilities

Business Analysis & Solution Design
- Support experience transformation initiatives from discovery through implementation.
- Work with Program Managers, sponsors, and stakeholders to understand project objectives, scope, and desired outcomes.
- Gather, analyze, document, and validate business, operational, and technology requirements.
- Assess current-state processes, systems, and experiences while identifying opportunities for improvement.
- Develop future-state processes, workflows, business requirements, and operational designs.
- Create process maps, journey maps, business cases, requirements documentation, and solution recommendations.
- Translate business needs, assumptions, risks, and requirements into clear functional and technical specifications.
- Evaluate impacts across guest experience, operations, technology platforms, people, policies, and processes.

Stakeholder Management & Facilitation
- Facilitate workshops, working sessions, and discovery activities with stakeholders across the organization.
- Lead meetings with business, technology, operational, and external partner teams to advance project outcomes.
- Build alignment across stakeholders with diverse priorities and perspectives.
- Work collaboratively to identify and resolve issues, bottlenecks, and dependencies.
- Support governance activities through preparation of project documentation, reports, recommendations, and executive presentations.
Technology & Delivery Support
- Partner closely with technology teams, vendors, architects, and delivery teams throughout implementation.
- Support agile and waterfall project delivery methodologies as required.
- Work with development teams to ensure requirements are clearly understood and solutions meet business needs.
- Support system testing, user acceptance testing, operational readiness, and implementation activities.
- Assist with issue resolution, change requests, risk identification, and ongoing delivery activities.
- Support benefits tracking and measurement of business outcomes following implementation.
Operational Transformation
- Assess impacts of proposed changes on frontline teams, guest touchpoints, and operational processes.
- Support process redesign activities across commercial, operational, and guest-facing functions.
- Help ensure solutions balance guest experience improvements with operational feasibility and business objectives.
- Contribute to change management and organizational readiness activities that support successful adoption.

Experience & Qualifications

Required
- 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
- Demonstrated experience supporting technology-enabled transformation projects.
- Strong requirements gathering, process mapping, and business documentation skills.
- Experience facilitating workshops and requirements sessions with business stakeholders.
- Proven ability to work across multiple stakeholder groups and manage competing priorities.
- Exceptional analytical, problem-solving, and critical-thinking capabilities.
- Strong verbal, written, and presentation communication skills.
- Experience creating process documentation using tools such as Visio, Miro, Lucidchart, or similar platforms.
- Working knowledge of both Agile and Waterfall delivery methodologies.
- Bachelor's degree in business, or Technology related fields
Preferred
- Experience working within airline, travel, hospitality, retail, or other service-based industries.
- Experience supporting digital product, customer experience, loyalty, e-commerce, retailing, or operational transformation initiatives.
- Familiarity with customer-facing technology platforms, mobile applications, CRM/CDP systems, loyalty programs, or enterprise technology solutions.
- Experience working alongside agile development teams and technology delivery organizations.
- IIBA, CBAP, CCBA, PMI-PBA, CAPM, Agile, Scrum, Lean, or related certifications.
- Experience working within large-scale enterprise transformation programs.

Who You Are

You are a naturally curious problem solver who enjoys understanding how businesses operate and identifying opportunities to improve them.

You can move seamlessly between strategy discussions, operational process reviews, and detailed solution requirements. You ask thoughtful questions, challenge assumptions respectfully, and help teams connect business objectives with practical solutions.

Most importantly, you are passionate about improving experiences for guests and employees while helping deliver meaningful business outcomes.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Business Analyst supports the planning, design, and delivery of complex transformation initiatives by bridging business and technology teams. They facilitate discovery workshops, document requirements, and ensure successful implementation of solutions that improve guest and employee experiences.

Requirements

Candidates must have 3-7 years of experience in business or process analysis with a bachelor's degree in a related field. Proficiency in Agile and Waterfall methodologies, along with strong analytical and stakeholder management skills, is required.

Skills

Business analysis
Process mapping
Requirements gathering
Stakeholder management
Agile methodology
Waterfall methodology
Solution design
Facilitation
Critical thinking
Problem solving
Change management
Operational transformation
Technical documentation
User acceptance testing
Business process expertise
Data analysis

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Process Analyst
Product Analyst
Transformation
Visio
Miro
Lucidchart
Agile
Waterfall
IIBA
CBAP
CCBA
PMI-PBA
CAPM
Scrum
Lean
CRM
CDP
E-commerce
Customer Experience
Operational Readiness
Journey Mapping
Business Case
Stakeholder Management
Digital Transformation
Airline Industry
Hospitality
Retail
Requirements Documentation
System Testing

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