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Added 4 mins ago
BB
Industrial Automation Engineer
Best Buy Canada
Brampton, ON
- Full-time
…Automation Engineer, which we call a Senior Lean Engineering Analyst, you will be at the forefront of proposing new automation and optimization ideas to support to Best Buy’s Canadian…
Added 4 mins ago
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Inventory Analyst
BGIS
Calgary, AB
- Full-time
Identify control gaps and opportunities for process improvement, standardization, reporting enhancement, and automation.
Added 19 mins ago
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Financial Analyst
Acosta
Toronto, ON
- Full-time
The Financial Analyst plays a key role in supporting financial planning, forecasting, reporting, and business decision-making across the organization. This position is responsible for…
Added 19 mins ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems.…
Added 1 hour ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…
Added 1 hour ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…
Added 2 hours ago
FT
Sales Operations Coordinator
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 2 hours ago
Senior Measurements & Reporting Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 2 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Financial Analyst with a strong background in Delivery Management to join our Consultancy team within the Wealth domain. This role is pivotal in…
Added 2 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Contribute to continuous improvement initiatives within the QA process.
Added 4 hours ago
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Manager, Financial Instruments & Securities Reporting
RBC
Toronto, ON
- Full-time
…portfolio are provided to Shareholders, Regulators and the Analyst community. The Manager will also support the implementation of process changes to drive efficiency and meet changing…
Added 4 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 4 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Support process manufacturing capability studies and improvement projects.
Added 4 hours ago
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Optimization & Process Engineering Analyst Co-op (16 Month Term)
CIBC
Toronto, ON
- Full-time
PE Team: You will be responsible for supporting process improvement initiatives by applying tools such as Lean, Six Sigma, and Project Management. You’ll be part of a team that acts as…
Added 4 hours ago
AC
Workforce Planning Analyst
Air Canada
Toronto, ON · Dorval, QC · Vancouver, BC
- Full-time
The Workforce Planning Analyst is responsible for supporting data collection, tracking, analysis, and building simulations. Supporting planning tools, creating detailed reports, creating…
Added 4 hours ago
VC
Senior Functional Analyst, Business Systems & Integration
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the designated Regional Manager or Director, the Senior Functional Analyst leverages business and technical knowledge to ensure that assigned business systems effectively…
Added 4 hours ago
OI
IS Business Analyst – City of Vernon
Okanagan Indian Band
Vernon, BC
- Full-time
…through the analysis, design, implementation, and continuous improvement of enterprise business solutions. Working closely with stakeholders across the organization, the position translates…
Added 5 hours ago
GC
REQ26-161- Financial AnalystNew
Glencore Canada
Quebec, QC
- Internship
Collaborate on implementing support and improvement tools, particularly in the areas of cost tracking, automation, and process efficiency.
Added 5 hours ago
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Senior Financial Analyst - Internal Controls
Bitfarms
Brossard, QC
- Full-time
We are currently looking for a Senior Financial Analyst – Internal Controls to join our team
Added 6 hours ago
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Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: The Business Analyst plays a critical role in bridging business needs with technology solutions within the Wealth Management domain. This position ensures that client…
Added 6 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to perform gap analysis, identifying areas for process improvement and making recommendations.
Added 6 hours ago
SM
Decision Support Analyst Decision Support
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Case Costing & Decision Support, the Decision Support Analyst will leverage their strong analytical skillset, and understanding of healthcare data sets to support…
Added 6 hours ago
R
Advisor - Analyst, Logistics Strategy and Optimization (Hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
As an individual contributor, the analyst conducts analyses, supports corporate projects, maintains critical parameters, and contributes to the evolution of tools and processes with a…
Added 7 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Conduct quality assurance reviews of incident reports and provide feedback and suggestions for improvement to level 2 senior security analysts through regular interactions with the QA…
Added 7 hours ago
MC
Global Tactical Planner
Methanex Corporation
Vancouver, BC
- Full-time
Partner with the Global Supply Chain Analyst and Waterfront Shipping to ensure decisions affecting vessel movements are accurately reflected in planning and decision-support tools.

WestJet Group

Business Analyst, Experience

Calgary, AB, Canada
Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for experienced Business Analysts who can help shape and deliver meaningful change across some of our most strategic initiatives.

The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business capabilities. Working across business, technology, operational, digital, and commercial teams, you will help define future-state experiences, translate business needs into actionable solutions, and support successful implementation.

Overview of the role

The Business Analyst, Experience is responsible for supporting the planning, design, and delivery of complex transformation initiatives. The role works closely with Program Managers, business leaders, operational teams, technology partners, and external vendors to understand business challenges, define future-state solutions, and ensure successful implementation.

This role requires strong analytical capabilities, business process expertise, and an ability to bridge business and technology teams. The successful candidate will be equally comfortable facilitating discovery workshops with frontline operational teams, documenting technical requirements, supporting agile delivery teams, and helping leaders make informed decisions.

Success in this role requires curiosity, critical thinking, strong stakeholder management skills, and a passion for improving guest and employee experiences.

Key Responsibilities

Business Analysis & Solution Design
- Support experience transformation initiatives from discovery through implementation.
- Work with Program Managers, sponsors, and stakeholders to understand project objectives, scope, and desired outcomes.
- Gather, analyze, document, and validate business, operational, and technology requirements.
- Assess current-state processes, systems, and experiences while identifying opportunities for improvement.
- Develop future-state processes, workflows, business requirements, and operational designs.
- Create process maps, journey maps, business cases, requirements documentation, and solution recommendations.
- Translate business needs, assumptions, risks, and requirements into clear functional and technical specifications.
- Evaluate impacts across guest experience, operations, technology platforms, people, policies, and processes.

Stakeholder Management & Facilitation
- Facilitate workshops, working sessions, and discovery activities with stakeholders across the organization.
- Lead meetings with business, technology, operational, and external partner teams to advance project outcomes.
- Build alignment across stakeholders with diverse priorities and perspectives.
- Work collaboratively to identify and resolve issues, bottlenecks, and dependencies.
- Support governance activities through preparation of project documentation, reports, recommendations, and executive presentations.
Technology & Delivery Support
- Partner closely with technology teams, vendors, architects, and delivery teams throughout implementation.
- Support agile and waterfall project delivery methodologies as required.
- Work with development teams to ensure requirements are clearly understood and solutions meet business needs.
- Support system testing, user acceptance testing, operational readiness, and implementation activities.
- Assist with issue resolution, change requests, risk identification, and ongoing delivery activities.
- Support benefits tracking and measurement of business outcomes following implementation.
Operational Transformation
- Assess impacts of proposed changes on frontline teams, guest touchpoints, and operational processes.
- Support process redesign activities across commercial, operational, and guest-facing functions.
- Help ensure solutions balance guest experience improvements with operational feasibility and business objectives.
- Contribute to change management and organizational readiness activities that support successful adoption.

Experience & Qualifications

Required
- 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
- Demonstrated experience supporting technology-enabled transformation projects.
- Strong requirements gathering, process mapping, and business documentation skills.
- Experience facilitating workshops and requirements sessions with business stakeholders.
- Proven ability to work across multiple stakeholder groups and manage competing priorities.
- Exceptional analytical, problem-solving, and critical-thinking capabilities.
- Strong verbal, written, and presentation communication skills.
- Experience creating process documentation using tools such as Visio, Miro, Lucidchart, or similar platforms.
- Working knowledge of both Agile and Waterfall delivery methodologies.
- Bachelor's degree in business, or Technology related fields
Preferred
- Experience working within airline, travel, hospitality, retail, or other service-based industries.
- Experience supporting digital product, customer experience, loyalty, e-commerce, retailing, or operational transformation initiatives.
- Familiarity with customer-facing technology platforms, mobile applications, CRM/CDP systems, loyalty programs, or enterprise technology solutions.
- Experience working alongside agile development teams and technology delivery organizations.
- IIBA, CBAP, CCBA, PMI-PBA, CAPM, Agile, Scrum, Lean, or related certifications.
- Experience working within large-scale enterprise transformation programs.

Who You Are

You are a naturally curious problem solver who enjoys understanding how businesses operate and identifying opportunities to improve them.

You can move seamlessly between strategy discussions, operational process reviews, and detailed solution requirements. You ask thoughtful questions, challenge assumptions respectfully, and help teams connect business objectives with practical solutions.

Most importantly, you are passionate about improving experiences for guests and employees while helping deliver meaningful business outcomes.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Business Analyst supports the planning, design, and delivery of complex transformation initiatives by bridging business and technology teams. They facilitate discovery workshops, document requirements, and ensure successful implementation of solutions that improve guest and employee experiences.

Requirements

Candidates must have 3-7 years of experience in business or process analysis with a bachelor's degree in a related field. Proficiency in Agile and Waterfall methodologies, along with strong analytical and stakeholder management skills, is required.

Skills

Business analysis
Process mapping
Requirements gathering
Stakeholder management
Agile methodology
Waterfall methodology
Solution design
Facilitation
Critical thinking
Problem solving
Change management
Operational transformation
Technical documentation
User acceptance testing
Business process expertise
Data analysis

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Process Analyst
Product Analyst
Transformation
Visio
Miro
Lucidchart
Agile
Waterfall
IIBA
CBAP
CCBA
PMI-PBA
CAPM
Scrum
Lean
CRM
CDP
E-commerce
Customer Experience
Operational Readiness
Journey Mapping
Business Case
Stakeholder Management
Digital Transformation
Airline Industry
Hospitality
Retail
Requirements Documentation
System Testing

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