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Added 13 mins ago
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Business System Analyst
SMARTFOX
Canada
- Full-time
Configure and customize systems: fields, workflows, approvals, security roles, reports, and automations
Added 13 mins ago
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Application Support Analyst
Waterloo Regional Police Service
Cambridge, ON
- $106,204.4 to $125,189.63 CAD / year
- Full-time
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 58 mins ago
S
Info Security Analyst - Intermediate
Swoon
Toronto, ON
- Contract
Approximately 5 years of relevant experience in information security, privileged access provisioning, IT support, or a related technical environment.
Added 58 mins ago
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Information Security Analyst
Raise
Toronto, ON
- Contract
A successful candidate will join Enterprise Security Administration (ESA) team and will be responsible for Privileged Access provisioning to Production infrastructure. They will be…
Added 58 mins ago
GO
Fire Management Geomatics Analyst
Government of Northwest Territories
Fort Smith, NT
- $116,259 to $138,879 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Fire Management Geomatics Analyst to join the Department of Environment and Climate Change’s Forest Management Division in Fort…
Added 1 hour ago
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Technical Analyst (Quicksight, SQL and Redshift)
FCC / FAC
Regina, SK · FCC Tower
- Full-time
As a Technical Analyst, you’ll ensure the reliability, performance, security and scalability of our cloud ecosystem within Amazon Web Services. With a strong customer focus, you’ll work…
Added 1 hour ago
ITGRC Analyst
Dye & Durham Talent Team
Toronto, ON
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage…
Added 1 hour ago
Business Analyst, Experience
WestJet Group
Toronto, ON · Calgary, AB
3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
Added 1 hour ago
JI
Service Desk Analyst
J.D. Irving, Limited
Fredericton, NB
- Full-time
As a Service Desk Analyst with JDI IT, you will be the first point of contact for employees across the J.D. Irving group of companies seeking technical assistance. You will respond to…
Added 1 hour ago
Senior Strategic Management Analyst
Department of Finance
Winnipeg, MB
Reporting to the Director, Program Reviews, the Senior Strategic Analyst will lead program reviews directed by Treasury Board and senior management in order to determine program…
Added 2 hours ago
MM
IT Analyst
Magna Mining Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
Magna Mining is growing, and we're looking for an IT Analyst to join our team!
Added 2 hours ago
Business Analyst, Experience
WestJet Group
Calgary, AB · Toronto, ON
3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
Added 2 hours ago
Business Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are…
Added 2 hours ago
ES
Network Analyst II - Core Networking
eHealth Saskatchewan
SK · Saskatchewan
- $41.93 to $51.04 CAD / hour
- Full-time
…powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the…
Added 2 hours ago
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PAM Analyst - CyberArk / ServiceNow
BeachHead
Toronto, ON
- $65.22 to $78.26 CAD / hour
- Contract
Are you an experienced information security professional looking to make an impact? Apply Now!
Added 2 hours ago
Applications Support Analyst
Region of Waterloo
Cambridge, ON
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 3 hours ago
GT
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $70 CAD / hour
- Contract
A successful candidate will join the Enterprise Security Administration (ESA) team and will be responsible for Privileged Access provisioning to Production infrastructure. They will be…
Added 3 hours ago
IC
Privileged Access Management (PAM) Analyst
Infotek Consulting Inc.
Toronto, ON
- $60 to $72 CAD / hour
- Contract
Approximately 5 years of Information Security, IAM/PAM or access provisioning experience.
Added 3 hours ago
O
Senior Business Analyst
OSBIE
Guelph, ON
- Full-time
Reporting to the Head of IT and Security, the Senior Business Analyst helps OSBIE improve how it serves members and internal teams by translating business needs into effective technology,…
Added 5 hours ago
PH
In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual)
Provincial Health Services Authority
New Westminster, BC
- Part-time
The Supervisor/Analyst, Supply Chain Operations supervises and coordinates the operation of site STAT stores, inventory control, receiving, shipping, distribution, linen, fleet, laundry and…
Added 6 hours ago
NB
Credit Analyst
National Bank of Canada
AB · Edmonton, AB
- Full-time
Being a Credit Analyst on the Equipment Finance team at National Bank means serving as a trusted risk expert and key partner to our sales and credit teams. In this role, you'll use your…
Added 8 hours ago
AI
Financial Analyst, Intern
Allianz Insurance
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 9 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
TM
Senior Information Security Analyst
Toronto Metropolitan University
Toronto, ON
- Full-time
The Senior Information Security Analyst provides security expertise to clients. The Senior Information Security Analyst manages compliance initiatives, and coordinates security activities…
Added 10 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…

WestJet Group

Business Analyst, Experience

Toronto, ON, Canada
Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for experienced Business Analysts who can help shape and deliver meaningful change across some of our most strategic initiatives.

The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business capabilities. Working across business, technology, operational, digital, and commercial teams, you will help define future-state experiences, translate business needs into actionable solutions, and support successful implementation.

Overview of the role

The Business Analyst, Experience is responsible for supporting the planning, design, and delivery of complex transformation initiatives. The role works closely with Program Managers, business leaders, operational teams, technology partners, and external vendors to understand business challenges, define future-state solutions, and ensure successful implementation.

This role requires strong analytical capabilities, business process expertise, and an ability to bridge business and technology teams. The successful candidate will be equally comfortable facilitating discovery workshops with frontline operational teams, documenting technical requirements, supporting agile delivery teams, and helping leaders make informed decisions.

Success in this role requires curiosity, critical thinking, strong stakeholder management skills, and a passion for improving guest and employee experiences.

Key Responsibilities

Business Analysis & Solution Design
- Support experience transformation initiatives from discovery through implementation.
- Work with Program Managers, sponsors, and stakeholders to understand project objectives, scope, and desired outcomes.
- Gather, analyze, document, and validate business, operational, and technology requirements.
- Assess current-state processes, systems, and experiences while identifying opportunities for improvement.
- Develop future-state processes, workflows, business requirements, and operational designs.
- Create process maps, journey maps, business cases, requirements documentation, and solution recommendations.
- Translate business needs, assumptions, risks, and requirements into clear functional and technical specifications.
- Evaluate impacts across guest experience, operations, technology platforms, people, policies, and processes.

Stakeholder Management & Facilitation
- Facilitate workshops, working sessions, and discovery activities with stakeholders across the organization.
- Lead meetings with business, technology, operational, and external partner teams to advance project outcomes.
- Build alignment across stakeholders with diverse priorities and perspectives.
- Work collaboratively to identify and resolve issues, bottlenecks, and dependencies.
- Support governance activities through preparation of project documentation, reports, recommendations, and executive presentations.
Technology & Delivery Support
- Partner closely with technology teams, vendors, architects, and delivery teams throughout implementation.
- Support agile and waterfall project delivery methodologies as required.
- Work with development teams to ensure requirements are clearly understood and solutions meet business needs.
- Support system testing, user acceptance testing, operational readiness, and implementation activities.
- Assist with issue resolution, change requests, risk identification, and ongoing delivery activities.
- Support benefits tracking and measurement of business outcomes following implementation.
Operational Transformation
- Assess impacts of proposed changes on frontline teams, guest touchpoints, and operational processes.
- Support process redesign activities across commercial, operational, and guest-facing functions.
- Help ensure solutions balance guest experience improvements with operational feasibility and business objectives.
- Contribute to change management and organizational readiness activities that support successful adoption.

Experience & Qualifications

Required
- 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
- Demonstrated experience supporting technology-enabled transformation projects.
- Strong requirements gathering, process mapping, and business documentation skills.
- Experience facilitating workshops and requirements sessions with business stakeholders.
- Proven ability to work across multiple stakeholder groups and manage competing priorities.
- Exceptional analytical, problem-solving, and critical-thinking capabilities.
- Strong verbal, written, and presentation communication skills.
- Experience creating process documentation using tools such as Visio, Miro, Lucidchart, or similar platforms.
- Working knowledge of both Agile and Waterfall delivery methodologies.
- Bachelor's degree in business, or Technology related fields
Preferred
- Experience working within airline, travel, hospitality, retail, or other service-based industries.
- Experience supporting digital product, customer experience, loyalty, e-commerce, retailing, or operational transformation initiatives.
- Familiarity with customer-facing technology platforms, mobile applications, CRM/CDP systems, loyalty programs, or enterprise technology solutions.
- Experience working alongside agile development teams and technology delivery organizations.
- IIBA, CBAP, CCBA, PMI-PBA, CAPM, Agile, Scrum, Lean, or related certifications.
- Experience working within large-scale enterprise transformation programs.

Who You Are

You are a naturally curious problem solver who enjoys understanding how businesses operate and identifying opportunities to improve them.

You can move seamlessly between strategy discussions, operational process reviews, and detailed solution requirements. You ask thoughtful questions, challenge assumptions respectfully, and help teams connect business objectives with practical solutions.

Most importantly, you are passionate about improving experiences for guests and employees while helping deliver meaningful business outcomes.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Business Analyst, Experience supports the planning, design, and delivery of complex transformation initiatives by bridging business and technology teams. They are responsible for gathering requirements, facilitating stakeholder workshops, and ensuring successful implementation of solutions that improve guest and employee experiences.

Requirements

Candidates must have 3-7 years of experience in a business or process analyst role and a bachelor's degree in a business or technology-related field. Strong analytical skills, proficiency in process mapping tools, and experience with both Agile and Waterfall methodologies are required.

Skills

Business analysis
Process mapping
Requirements gathering
Stakeholder management
Agile methodology
Waterfall methodology
Solution design
Workshop facilitation
Critical thinking
Problem solving
Operational transformation
Business documentation
Change management
Data analysis
Project support

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Experience Transformation
Process Mapping
Visio
Miro
Lucidchart
Agile
Waterfall
Stakeholder Management
Operational Readiness
User Acceptance Testing
Journey Mapping
Business Cases
CRM
CDP
E-commerce
Loyalty Programs
Digital Product
IIBA
CBAP
CCBA
PMI-PBA
CAPM
Scrum
Lean
Airline Industry
Hospitality
Retail
Enterprise Transformation
Requirements Documentation

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